Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

Netherlands

4Suites B.V.

4SUITES is a unique system of connected hardware and software, powered by the Internet of Things, that brings intelligent access solutions to hotels. Hotels can choose a simple upgrade of their existing locks or delivery of brand new locks.

- Mobile keys without an app.
- Lock upgrades that transform existing locks into intelligent, connected devices.
- Locks for new build- and renovation projects.
- Fully automated for hotels.
- Absolutely seamless for guests.
- Real-time management & insights.
- Unbounded interconnectivity and integrations.
- 100% cloud-based intelligent access technology

4Suites

All the basics you need to get intelligent access to your hotel.

Basic Package

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Door locks

A mobile key is a solution that enables authorised devices (staff and guests mobiles and wearables) to access specific secured access points within a property. These solutions (device and door locks) can be powered by various technologies including RFID, Bluetooth, and WiFi depending on the use case. Mobile keys eliminate the need for guests to check-in at the front desk as they come with a mobile or web application, which also, generally, takes care of the administrative processes around check-in. This technology works by generating an encrypted digital key that is sent to guests’ mobile devices which will be configured to work for the length of their stay. Hotel operators, depending on the chosen technology, will be able to make other areas of the property available to guests at specific times and dates (gym, spa, and other outlets), in real-time.

Mobile key & keyless entry

United States

Akia

__Akia enable hotels, serviced apartments, and vacation rentals to quickly build and distribute customer-facing workflows through text-messaging__

Text-messaging is the new king of guest engagement.

No downloads. No logins. It's no wonder 73% of travelers prefer chat as the primary method of communication.

Akia is the business messaging platform designed for vacation rentals. By utilizing text-messaging as the main delivery channel, your property can create rich, highly engaging, informative guest experiences unavailable anywhere else.

73% guests prefer texting
85% guests engaged
27% time saved

__Customize your guest journey.__

1. __Automated Pre-arrival.__ Engage and welcome your guests on the day of arrival.
2. __Personalized Compendiums.__ Send relevant information to your guests via our beautiful, easy-to-build, drag-and-drop digital booklets.
3. __Registration Cards & Rental Agreements.__ Guests can pre-register for check-in by signing a digital registration card over text-messaging.
4. __Scheduled Messaging.__ Automate follow ups with guests and make sure things are going well.
5. __Post-Stay Cadence.__ Drive online reputation, book more reservations with marketing and schedule cadences.

__Product Features & Capabilities__

Scheduled Messaging
Digital Compendium
Registration Cards
Rental Agreements
Tasks & Service orders
Automatic Replies
Surveys & Reviews
Unlimited Messaging
Broadcast
Team Chat
F&B
Integrations
Mobile Apps
Web Chat
Translations
And more!

Akia gets the bookings per property to Akia on a set time every day to avoid manual manual inputs and automatically send messages to guests.

Retrieve properties & reservations from apaleo

Akia is capable to modify an existing reservations. Add, replace or remove:
- Comment
- Guest Comment
- Payment Account
- Travel Purpose
- Additional Guests
- Company (using company/Id, and only if not already set)
- Commission
- Primary Guest
- Validation Messages


Modify reservations in apaleo

Starting Price

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Guest apps

United Kingdom

BetterSpace

Check-in comfortably, even if the reception is not occupied or there is already a queue lining up in front of the reception desk. With the check-in terminal, your guests not only check in quickly, but with better.guests, you also provide your guests important information directly at the check-in. In addition, the intuitive check-in process offers targeted up- and cross-selling opportunities without being intrusive.

Your advantages at a glance:
- 15″ or 22″ touchscreen
- Comfortable and easy check-in and check-out
- Including payment
- Encoding keycards
- Elegant tabletop stand
- Integrated QR code reader
- Expandable with key card encoders from your door locking system supplier
- Connection via LAN or WiFi

Assit yout guest with a self Check-In and Check-out terminal which fully supports payments

From Check-In to Check-Out

Betterspace

better.guest Check-In Terminal

Hardware Check-In Terminal including better.guest software & set up
- Check-In
- Check-Out
- Payment
- Encoding key cards
- Upselling

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Kiosk & self-service check-in

Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Allow guests to choose their preferred messaging app and answer their questions quickly. Delegate questions to other departments or team members so every guest is talking to the right person.

Create a better guest experience

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be available 24/7

Don’t miss any messages. With Unified Inbox's quick replies, your team can answer messages in a matter of minutes. As a result, the experience is better and your guests are more engaged.

Reduce your response time

80% of guests check hotel websites before booking on OTAs! Web Messenger will engage your website visitors, giving the right information and driving more direct bookings.

More direct bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Inbound Communication Plan

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Full CX Platform

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Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

better.guest BYOD - The digital guest directory as a BYOD (bring your own device solution) for smartphones is the most innovative web app for your hotel guests.  Your guests are up-to-date with the smart hotel app and have all information about your hotel, excursion tips or special hotel offers on their smartphone in their pocket during the whole guest journey. And if a guest gets lost in the city, your new hotel app will help him find your hotel at the touch of a button. Experience how easy it is to connect with your guests with the aid of the smart web app solution for your hotel.

Without time-consuming searching or googling, your guests can find all the important information about your hotel, excursion destinations and the surrounding area in a single app. Don’t wait for tomorrow and start into the digital future now with your new individual hotel app.

The smart app was developed as a hybrid solution, which is available as a web version but also as an Android or IOS version for download. That means, as soon as your guests connect to your hotel’s wireless network, they have full access to your innovative web app and can easily find out about your hotel, your offers in the hotel and much more.

Your advantages:
- Increases guest loyalty
- Promotes hotel offers
- Check-in and check-out including payment
- Digital key - door opening
- Ensures hardware independence
- Insider tips to take away
- Evaluation of guests' interests
- Optimises processes
- Prefill digital registration form
- Raise's guest satisfaction
- Relieves employees
- Optimizes internal processes

Get all your PMS reservations and allow your guest to review the details on any device.  

Retrieve reservations from apaleo

The system allows to operate smoothly, as an example you can expect to have i.e.: a Check-In process, room assognemnt mechanism, payment processing and a creation of an invoice.

Check-in, payments and more...

BYOD by Betterspace

- General hotel information
- Check-in and check-out
- Payment
- Insider tips
- and much more

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Germany

CODE2ORDER GmbH

straiv by CODE2ORDER enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv by CODE2ORDER, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital Guest Service / Guest Directory (Web App)
- Mobile Check-in and Check-out / Digital Registration Form (Web App)
- Journey Messaging (automated guest messaging)
- Mobile door opening

Our prices are per room and per month starting from 0.99 EUR for each of our modules. 

Make sure your operations run smoothly with handy Check-In and Check-Out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-In/Out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from a quick, easy and contactless service via their own smartphone.
That saves time and there is no time waiting in a queue to check-in. No app download needed!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv by CODE2ORDER

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check In / Out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Israel

EasyWay

Easyway is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With Easyway, your guests enjoy an innovative, highly convenient, and safe experience at your hotel while you benefit from new revenue streams, increased operational efficiency, and improved engagement with your guests.

Automatically engage with your guests via their preferred way of communication to increase your bottom line. Easyway platform allows you to instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger, and more in their choice of +100 languages.


Easily build your own branded web-based portal. Take advantage of segmentation to let guests purchase room upgrades and extra services. Show off your brand, and create an unforgettable experience for your guests.

Guest Portal

Supercharge your guest engagement! Automatically message your guests at the best time via the most popular messaging apps so that they are guaranteed to engage with you. Speak your guests’ native language with our high-quality built-in 2-way translation capabilities, supporting +100 languages.

Proactive Messaging & Automatic Translation

Let guests check in and out from their mobile devices and avoid lines. Build your own check-in form to ask for the necessary documents and e-signatures, and comply with local regulations.

Online Check-In & Check-Out

Use Easyway to offer room upgrades, services, and other upsell opportunities your guests will love, based on availability and powerful segmentation.

Boost your Revenue

Offer beautiful and fully integrated online check-in & check-out forms, speed up response time with AI, and answer guest requests in one place.

Streamline your operations

Improve your online reputation and build brand loyalty by detecting your guests’ feelings in real-time and creating an unforgettable guest experience.

Increase guest satisfaction

Easyway

An end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey.

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An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

HelloGuest

__HelloGuest – Your digital hotel assistant__

Are you looking for a resource saving 24/7 contactless check-in and check-out solution for your hotel? A solution that operates across all channels, such as online, mobile and stationary - all from just one central modular platform?

The products of HelloGuest Solutions GmbH help every host to intelligently optimize the internal run of process – depending on the hotel format and the target groups of guests. The result is a resource-saving solution for you as a host and a continuous and additional service for your guest.

__Our digital services__

We offer your guests continuous digital services, such as:

- Hotel search and direct booking
- contactless self-check-in, including registration form – in compliance with the law
- door opening with guest smartphone, no app download required (available for every hotel guest on their smartphones or any other device)
- fully integrated digital guest directory, with hotel information, digital menu (room service), inhouse services, feedback and guest ABC
- payment management, including invoice splitting
- checkout

These services are made possible via several solutions: e.g. the Multi-Check-in App, the Self-Check-in Station, POS Station or via the Registration form Pad and the HelloGuest Hotel TV App.

__Our platform__

Behind all those services lies the cloud based HelloGuest interface platform, which connects a broad number of hotel systems and technologies in order to convert analogue into digital hotel processes. We cooperate with all major room access providers and payment providers featuring their e-commerce and acquiring solutions. The HelloGuest platform easily integrates your internet booking engine and enables you to send emails, push notifications and even live-chat with your guest. Additional integrations e.g. POS solutions are possible.

__Individual consultation__

HelloGuest accompanies you throughout the whole digitalization process and supports you from the start of the project until the end and beyond. The products of HelloGuest offer the perfect solution for every host. Let our experts advise you and digitalize your hotel with solutions from HelloGuest.

For more information please visit us at www.helloguest-solutions.com


Helloguest solution will help you optimize your Check-In and Check-Out process.

Smooth Check- In and Out

You will be allowed to process payments from your Guests.

Payment processing

Hellogues is capable of creating invoices for your guests and deliver them via email.

Invoice generation

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Portugal

HiJiffy

Every traveller requires detailed information about their journey and hotels have to deal with thousands of inquiries, at any time of the day, in any of the languages used by their guests. This complexity is challenging for the entire travel industry, who have to compromise on costs of staff and response time.

HiJiffy is a virtual assistant that supports all steps of the traveller journey, from the booking process to reply to frequently asked questions and to notify people each time there’s an important update. The virtual assistant understands and speaks 100+ different languages and has the most knowledgeable AI agent in the industry, already able to understand hundreds of thousands of different questions.

Travellers use their messaging platform of choice, in their own language, and receive instant responses. HiJiffy is a game-changing platform that centralizes all communication channels, from email to phone, from Facebook Messenger to WhatsApp, from SMS to Booking.com messages. When AI isn't able to reply, messages are directed to staff members.

The solution arose from the need to drive more revenue, increase travellers satisfaction and improve overall service. Hundreds of hotels are using HiJiffy, reducing by over 72% the workload for hotels.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

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Virtual Concierge

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Hotelbird 

hotelbird provide the core technology for every host to operate profitable and give every guest a great experience with our digital reception.


Hotelbird will optimize your operations with easy Check-In and Check-Out process.

Smooth Check-In and Out

Go paperless with Hotelbird and enjoy the Digital Registration Card functionality.

Digital Registration Card 

Hotelbird gives you a possibility to use Mobile Key or Phisical Key cutting mechanism (Key Cards).

Room Key functionality  

Hotelbird

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Digital payment


Professional package

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Online payment
- Key

Professional Plus Package

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France

LoungeUp

LoungeUp is an ultra-personalised guest relationship management platform designed for tourist accommodation providers to increase their revenue, improve their guest satisfaction and expand guest knowledge.

This platform allows hoteliers to manage interactions with guests across all communication channels (emails / SMS / guest portal / chat / push notifications…) in order to consolidate the relationship and personalise guests’ experience.

Additionally, LoungeUp centralises guest data from PMS, social networks, online reputation and SMS / email / chat conversations, providing hotel owners with enhanced guest records and an ultra-fast search engine. This allows you to customise marketing actions according to each guest profile.

Throughout the stay, guest interactions are automated and cleverly personalised. Depending on guest preferences, the hotel offers additional services before the stay which leads to an increase in additional income (on average €10 per guest).

Administrative formalities are facilitated with check-in forms to be completed before arrival, and pre-completed police forms ready upon the day of arrival.

Throughout the stay, the hotel offers tourist recommendations and services, providing guests with a portable travel guide. After the stay, loyalty actions are more relevant and effective thanks to a unified and enriched guest file.

Go paperless with LoungeUp and enjoy the Digital Registration Card functionality.

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Czech Republic

MyStay

MyStay - Contactless from Bonjour to Dasvidaniya

As a contactless tool for hotel receptions, MyStay lets you handle everything online & efficiently. From pre-arrival communication & check-in through room & concierge service to checkout. MyStay allows you to handle anything contactless using our web platform (reception tool). Saves precious time, increases your revenue, and makes your guests safe. Join the time of contactless and never look back.

MyStay provides five solutions for the price of one with pre-arrival messaging (email & sms), digital check-in & check-out (with payment and e-Key), upsell, and stay related information. Automate your property operations by scheduling pre-arrival SMS or emails. Streamline your Front Office work by eliminating lines on check-in and check-out. Earn more by promoting your services and third party activities on your tailor-made guest web. Save your staff and guests time by digitizing all stay related information and concierge.

MyStay connects hotels and their guests right after reservation to make guests informed, save their time by checking-in before arrival or checking-out on departure, and by allowing them to order service - all from their mobile phone.

Take advantage of MyStay quick and easy setup. With MyStay easy onboarding you can go live in a couple of hours. Simply request a free trial, MyStay representative will contact you to provide a basic information regarding the cooperation. Then you can schedule a quick call with our MyStay expert who will help you complete a profile, guide you through the platform features, and agree on the integration to import guest reservation data. Your property will be ready to go live right after the call.

Guests can use the app to create new reservations directly in apaleo.

New reservation creation

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MyStay Standard

0,25 EUR per reservation. With the hotel closed, MyStay charges no fees.

MyStay Premium

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Find apps to create your ultimate digital customer journey: online check-in & checkout, self-service capabilities, instant messaging with your staff, mobile keys & more.

Create a digital customer journey

4Suites

Akia

better.guest Check-In Terminal

Unified Inbox by Bookboost

BYOD by Betterspace

straiv by CODE2ORDER

Easyway

HelloGuest

HiJiffy

Hotelbird

LoungeUp

MyStay

Quicktext

StayMate