Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

Netherlands

4Suites B.V.

4SUITES is a unique system of connected hardware and software, powered by the Internet of Things, that brings intelligent access solutions to hotels. Hotels can choose a simple upgrade of their existing locks or delivery of brand new locks.

- Mobile keys without an app.
- Lock upgrades that transform existing locks into intelligent, connected devices.
- Locks for new build- and renovation projects.
- Fully automated for hotels.
- Absolutely seamless for guests.
- Real-time management & insights.
- Unbounded interconnectivity and integrations.
- 100% cloud-based intelligent access technology

The cloud-based locks retrieve real-time guest data over the cloud from Apaleo, so the guest's mobile key will never be outdated during their stay. 

Seamlessly retrieve guest reservation data from Apaleo

4SUITES offers fully cloud-connected hotel door locks, lock upgrades, mobile keys, and a cloud management platform for real-time monitoring and access control.

Cloud-based mobile keys & IoT locks (No App)

Mobile keys can be easily managed and updated through the 4SUITES Manager platform, enabling hotels to grant or revoke access with ease and remotely if required.

Realtime access management and insights

Introducing mobile keys gives hotels the option to reduce their reception staff and let them focus on the guest experience. No need for an expensive kiosk or check-in terminal and expensive keycards.


Cut costs with mobile keys

Apaleo's cloud-based PMS allows for real-time updates of guest data. 4SUITES's keyless entry system can also update guest access rights in real time. No need to manually update the keycard. 

Fully automated integration with Apaleo

4SUITES

Mobile Key and Wall Reader.png

Mobile Key via Google Wallet.png

Modern Lock.png

Mobile Key.png

Door locks

A mobile key is a solution that enables authorised devices (staff and guests mobiles and wearables) to access specific secured access points within a property. These solutions (device and door locks) can be powered by various technologies including RFID, Bluetooth, and WiFi depending on the use case. Mobile keys eliminate the need for guests to check-in at the front desk as they come with a mobile or web application, which also, generally, takes care of the administrative processes around check-in. This technology works by generating an encrypted digital key that is sent to guests’ mobile devices which will be configured to work for the length of their stay. Hotel operators, depending on the chosen technology, will be able to make other areas of the property available to guests at specific times and dates (gym, spa, and other outlets), in real-time.

Mobile key & keyless entry

United States

Akia

__Akia enable hotels, serviced apartments, and vacation rentals to quickly build and distribute customer-facing workflows through text-messaging__

Text-messaging is the new king of guest engagement.

No downloads. No logins. It's no wonder 73% of travelers prefer chat as the primary method of communication.

Akia is the business messaging platform designed for vacation rentals. By utilizing text-messaging as the main delivery channel, your property can create rich, highly engaging, informative guest experiences unavailable anywhere else.

73% guests prefer texting
85% guests engaged
27% time saved

__Customize your guest journey.__

1. __Automated Pre-arrival.__ Engage and welcome your guests on the day of arrival.
2. __Personalized Compendiums.__ Send relevant information to your guests via our beautiful, easy-to-build, drag-and-drop digital booklets.
3. __Registration Cards & Rental Agreements.__ Guests can pre-register for check-in by signing a digital registration card over text-messaging.
4. __Scheduled Messaging.__ Automate follow ups with guests and make sure things are going well.
5. __Post-Stay Cadence.__ Drive online reputation, book more reservations with marketing and schedule cadences.

__Product Features & Capabilities__

Scheduled Messaging
Digital Compendium
Registration Cards
Rental Agreements
Tasks & Service orders
Automatic Replies
Surveys & Reviews
Unlimited Messaging
Broadcast
Team Chat
F&B
Integrations
Mobile Apps
Web Chat
Translations
And more!

Akia gets the bookings per property to Akia on a set time every day to avoid manual manual inputs and automatically send messages to guests.

Retrieve properties & reservations from apaleo

Akia is capable to modify an existing reservations. Add, replace or remove:
- Comment
- Guest Comment
- Payment Account
- Travel Purpose
- Additional Guests
- Company (using company/Id, and only if not already set)
- Commission
- Primary Guest
- Validation Messages


Modify reservations in apaleo

Starting Price

Akia 2

Akia 3

Akia 4

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Guest apps

United Kingdom

BetterSpace

Check-in comfortably, even if the reception is not occupied or there is already a queue lining up in front of the reception desk. With the check-in terminal, your guests not only check in quickly, but with better.guests, you also provide your guests important information directly at the check-in. In addition, the intuitive check-in process offers targeted up- and cross-selling opportunities without being intrusive.

Your advantages at a glance:
- 15″ or 22″ touchscreen
- Comfortable and easy check-in and check-out
- Including payment
- Encoding keycards
- Elegant tabletop stand
- Integrated QR code reader
- Expandable with key card encoders from your door locking system supplier
- Connection via LAN or WiFi

Assit yout guest with a self Check-In and Check-out terminal which fully supports payments

From Check-In to Check-Out

Betterspace

better.guest Check-In Terminal

Hardware Check-In Terminal including better.guest software & set up
- Check-In
- Check-Out
- Payment
- Encoding key cards
- Upselling

better.guest Check-In Terminal1

better.guest Check-In Terminal2

Kiosk & self-service check-in

Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort. 

Increase Guest Engagement & Satisfaction

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be Available 24/7

Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.

Increase Guest Engagement & Satisfaction 

80% of guests check hotel websites before booking on OTAs! Unified Inbox includes a web messenger that will engage your website visitors, giving the right information and driving more direct bookings.

Get More Direct Bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Unified Inbox

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formule (Full platform)

Unified inbox - Apaleo 1.png

Unifiex inbox - Apaleo 2.png

Unifiex inbox - Apaleo 3 (1).png

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

better.guest BYOD - The digital guest directory as a BYOD (bring your own device solution) for smartphones is the most innovative web app for your hotel guests.  Your guests are up-to-date with the smart hotel app and have all information about your hotel, excursion tips or special hotel offers on their smartphone in their pocket during the whole guest journey. And if a guest gets lost in the city, your new hotel app will help him find your hotel at the touch of a button. Experience how easy it is to connect with your guests with the aid of the smart web app solution for your hotel.

Without time-consuming searching or googling, your guests can find all the important information about your hotel, excursion destinations and the surrounding area in a single app. Don’t wait for tomorrow and start into the digital future now with your new individual hotel app.

The smart app was developed as a hybrid solution, which is available as a web version but also as an Android or IOS version for download. That means, as soon as your guests connect to your hotel’s wireless network, they have full access to your innovative web app and can easily find out about your hotel, your offers in the hotel and much more.

Your advantages:
- Increases guest loyalty
- Promotes hotel offers
- Check-in and check-out including payment
- Digital key - door opening
- Ensures hardware independence
- Insider tips to take away
- Evaluation of guests' interests
- Optimises processes
- Prefill digital registration form
- Raise's guest satisfaction
- Relieves employees
- Optimizes internal processes

Get all your PMS reservations and allow your guest to review the details on any device.  

Retrieve reservations from apaleo

The system allows to operate smoothly, as an example you can expect to have i.e.: a Check-In process, room assognemnt mechanism, payment processing and a creation of an invoice.

Check-in, payments and more...

BYOD by Betterspace

- General hotel information
- Check-in and check-out
- Payment
- Insider tips
- and much more

better.guest BYOD hotel app

BetterSpaceBYOD1

BetterSpaceBYOD2

BetterSpaceBYOD3

BetterSpaceBYOD4

Germany

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check-in/out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

4.png

1.png

7.png

5.png

3.png

2.png

8.png

A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Israel

EasyWay

Easyway is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With Easyway, your guests enjoy an innovative, highly convenient, and safe experience at your hotel while you benefit from new revenue streams, increased operational efficiency, and improved engagement with your guests.

Automatically engage with your guests via their preferred way of communication to increase your bottom line. Easyway platform allows you to instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger, and more in their choice of +100 languages.


Easily build your own branded web-based portal. Take advantage of segmentation to let guests purchase room upgrades and extra services. Show off your brand, and create an unforgettable experience for your guests.

Guest Portal

Supercharge your guest engagement! Automatically message your guests at the best time via the most popular messaging apps so that they are guaranteed to engage with you. Speak your guests’ native language with our high-quality built-in 2-way translation capabilities, supporting +100 languages.

Proactive Messaging & Automatic Translation

Let guests check in and out from their mobile devices and avoid lines. Build your own check-in form to ask for the necessary documents and e-signatures, and comply with local regulations.

Online Check-In & Check-Out

Use Easyway to offer room upgrades, services, and other upsell opportunities your guests will love, based on availability and powerful segmentation.

Boost your Revenue

Offer beautiful and fully integrated online check-in & check-out forms, speed up response time with AI, and answer guest requests in one place.

Streamline your operations

Improve your online reputation and build brand loyalty by detecting your guests’ feelings in real-time and creating an unforgettable guest experience.

Increase guest satisfaction

Easyway

An end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey.

EasyWay 02.png

EasyWay 03.png

EasyWay 01.png

An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

HelloGuest

__HelloGuest – Your digital hotel assistant__

Are you looking for a resource saving 24/7 contactless check-in and check-out solution for your hotel? A solution that operates across all channels, such as online, mobile and stationary - all from just one central modular platform?

The products of HelloGuest Solutions GmbH help every host to intelligently optimize the internal run of process – depending on the hotel format and the target groups of guests. The result is a resource-saving solution for you as a host and a continuous and additional service for your guest.

__Our digital services__

We offer your guests continuous digital services, such as:

- Hotel search and direct booking
- contactless self-check-in, including registration form – in compliance with the law
- door opening with guest smartphone, no app download required (available for every hotel guest on their smartphones or any other device)
- fully integrated digital guest directory, with hotel information, digital menu (room service), inhouse services, feedback and guest ABC
- payment management, including invoice splitting
- checkout

These services are made possible via several solutions: e.g. the Multi-Check-in App, the Self-Check-in Station, POS Station or via the Registration form Pad and the HelloGuest Hotel TV App.

__Our platform__

Behind all those services lies the cloud based HelloGuest interface platform, which connects a broad number of hotel systems and technologies in order to convert analogue into digital hotel processes. We cooperate with all major room access providers and payment providers featuring their e-commerce and acquiring solutions. The HelloGuest platform easily integrates your internet booking engine and enables you to send emails, push notifications and even live-chat with your guest. Additional integrations e.g. POS solutions are possible.

__Individual consultation__

HelloGuest accompanies you throughout the whole digitalization process and supports you from the start of the project until the end and beyond. The products of HelloGuest offer the perfect solution for every host. Let our experts advise you and digitalize your hotel with solutions from HelloGuest.

For more information please visit us at www.helloguest-solutions.com


Helloguest solution will help you optimize your Check-In and Check-Out process.

Smooth Check- In and Out

You will be allowed to process payments from your Guests.

Payment processing

Hellogues is capable of creating invoices for your guests and deliver them via email.

Invoice generation

HelloGuest1

HelloGuest2

HelloGuest3

HelloGuest4

HelloGuest5

HelloGuest6

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

Digitalise the entire guest journey with powerful automation

Premium

Benefit from conversational AI across the entire guest journey

HiJiffy - 05 - Guest Journey 1224x768.png

Guest Communications Hub powered by AI for hospitality

HiJiffy - 04 - Guest Communications Hub 1224x768.png

Increase upselling and automate processes with conversational AI

HiJiffy - 02 - In-stay 1224x768.png

Centralise, automate and measure guest communications

HiJiffy - 03 - Console 1224x768.png

Boost direct bookings and provide instant answers to your guests

HiJiffy - 01 - Pre-stay 1224x768.png

Hotelbird 

Hotelbird has transformed the guest experience in hospitality. With over 100.000 contracted hotel rooms, 5 service channels for guests and over 50 interfaces to the leading system providers in der hotel industry.

Our mission is to provide the core technology for a seamless digital guest journey and empower hosts to increase their operational success.

Our technology gives every hotel total flexibility at the reception and saves an enormous amount of time and money by automating the check-in/out processes. As market leader, we work with the leading hotel companies like Accor, Achat Hotels, Amano Hotels, Amaron Hotels, Arcotel Hotels, Azimut Hotels, Best Western Hotels, Dorint Hotels & Resorts, Falkensteiner Hotels, Flemings Hotels, Gorgeous Smiling Hotels, InterContinal Hotels & Resorts, Leonardo Hotels, Lindner Hotels, Meininger Hotels, Motel One, Super8 Hotels and other hotel groups.


Hotelbird optimizes the hotel operations with easy check-in and check-out process.

Digital Check-In/Out

Go paperless with Hotelbird and enjoy the digital registration form functionality.

Digital Registration Form

Hotelbird gives hotels a possibility to use digital keys.

Digital Key Functionality  

By using multiple guest channels such as web application, apps, kiosk terminals and also booking platforms, we can ensure a high usage rate. 

Multi-guest channels

With Hotelbird, hotels can automate and simplify various administrative processes, such as check-ins, check-outs, and payment procedures. 

Spending less time on administrative tasks 

Hotelbird's digital and seamless guest journey transforms the way guests experience hotels, providing them with a modern and efficient stay.

Digital and seamless guest journey 

Hotelbird's full PMS integration with Apaleo simplifies hotel operations, automates check-in/out processes, increases guest satisfaction and optimizes efficiency.

Full Apaleo integration

Hotelbird

Find apps to create your ultimate digital customer journey: online check-in & checkout, self-service capabilities, instant messaging with your staff, mobile keys & more.

Create a digital customer journey

4SUITES

Akia

better.guest Check-In Terminal

Unified Inbox by Bookboost

BYOD by Betterspace

straiv

Easyway

HelloGuest

HiJiffy

Hotelbird

LoungeUp

MyStay

Quicktext

Staymate