Germany

RoomPal

RoomPal is more than an app – it’s the gateway to a reimagined hospitality experience. In a world where personal service and efficiency must go hand in hand, RoomPal offers hoteliers and accommodation providers an innovative solution to seamlessly blend both. Leveraging advanced voice assistant technology based on Amazon Alexa, RoomPal transforms any hotel room into an interactive guest experience.

From personalizing the guest experience to optimizing operational workflows, RoomPal is designed to redefine the interaction between guest and host. Guests can conveniently control room functions, request services, or get local recommendations through their voice, while hoteliers benefit from the rich data to continuously improve and personalize their services.

Integrating RoomPal into their offerings allows hoteliers to enhance guest comfort and satisfaction, and also to gain valuable insights into preferences and behaviors. This information is priceless for crafting future offerings and fine-tuning marketing strategies.

RoomPal also relieves staff by answering frequently asked questions directly through the digital concierge, allowing them more time to focus on personalized service tasks that a machine cannot (yet) perform. RoomPal’s real-time translation capabilities make communication barriers a thing of the past, ensuring a hospitable environment no matter where guests come from.

Planned future features include intelligent upselling based on past guest behavior to maximize revenue per room without being intrusive. The flexibility of RoomPal ensures it grows with a hotel’s changing needs and requirements.

With RoomPal, hoteliers step into a new era of guest service – an era where innovation, personalization, and efficiency set the stage, providing guests with a stay as unique as their voice.

RoomPal can leverage guest data from Apaleo to offer personalized services such as custom greetings, recommendations, and deals based on preferences and past stays.

Personalized Guest Service

Automatic notifications and tasks to maintenance staff when issues are detected by RoomPal devices or reported by guests.

Maintenance Management

Through additional services offered by RoomPal, guests can directly book extras such as spa treatments or restaurant reservations, increasing revenue opportunities for hotels.

Revenue-enhancing Services

RoomPal streamlines hotel operations by automating guest interactions and services through a voice assistant, leading to reduced staffing needs and operational efficiencies.

Save Costs


RoomPal enhances hotel revenue by upselling services and offering personalized experiences to guests through an intelligent voice assistant, increasing guest satisfaction and spending.

Increase Revenue

RoomPal contributes to sustainability in hotels by optimizing resource management and reducing energy consumption through smart, voice-activated control of room utilities and services.

Foster Sustainbility

Your staff will be notified by RoomPal about Guest requests. But your staff can use RoomPal as well to check on maintenance tasks or the room cleaning queue and mark them done via their voice. 

Streamline Operations

Pre-configured Settings: RoomPal comes with pre-configured settings tailored for the hospitality industry, allowing for immediate operation.

RoomPal Basic

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In-room control

In-room tablets create a new way for guests to interact with the hotel, their room, and the destination. They allow hotels to provide a digital hotel directory to guests for them to access information, interactive maps, room-service ordering, bookable services, chat with the front desk, news, weather, and more. Some in-room tablet providers can also integrate domotics features so guests can manage the room environment like lighting, temperature, and music as well as control the TV.

In-room tablets

SuitePad GmbH

SuitePad is a Berlin-based company that provides digital tablet solutions for hotel rooms that act as a digitalized version of the guest directory with the added benefit of increasing communication between hotel staff and guests. Using the SuitePad tablets in their rooms, guests can book spa appointments, order roomservice, book activities, and much more—all with the click of a button. SuitePads open up channels of communication between hotel staff and guests that are not available with simple, paper-based guest directories. Using the SuitePad Backend, hotel staff can send push notifications directly to the SuitePads in guests’ rooms, creating a new and more interactive way of up-selling through the hotel’s outlets.

In addition to their Digital Guest Directory, SuitePad tablets are also equipped with SuitePad Phone and SuitePad TV Control, allowing guests to make phone calls and control the hotel room TV through the SuitePad device in their room. SuitePad also has a “bring your own device” solution, called SuitePad BYOD, that allows guests to access their SuitePad interface through their personal mobile devices from any location. To help support front desk staff, SuitePad has created the SuitePad Lobby Screen that acts as an interactive information point for guests in the hotel lobby area. Most recently, SuitePad launched SuiteCast—a hotel room casting solution that enables guests to securely cast media content from their mobile devices to the TV in their hotel room. This solution is revolutionizing in-room entertainment for the hotel industry.

Our In-Room tablet allows you to view details about your stay, like your bill and other resrvation details.

View your bill on tablet

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SuitePad

SuitePad´s pricing is calculated individually per hotel and needs. Prices shown are for the monthly subscriptions.

Starting package

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United Kingdom

BetterSpace

The digital guest directory better.guest is the most innovative digital guest directory for the entire Guest Journey. The In-room tablet Better Tab is your digital guest directory,concierge, communication channel to your guests,sales manager, travel guide and much more in one 24 hours7 days a week.

The modern infotainment center for your hotel room provides your hotel guests with the latest information, the hotel‘s own service offers, tips for trips and much more at any time. With high-quality tablet computers, you can easily increase your revenues, raise the sales of your hotel‘s own services, optimize intern processes, relieve your internal and increase guest satisfaction. The tablets receive an initial setup and are filled with individual, hotel-specific content. The design is adjusted to your corporate desing and the smart room folders will be delivered to you ready to use. Experience how easy digitalization can be.

Your advantages at a glance:
- Booking of hotel services with one click increase your turn over
- Raises guest satisfaction and optimizes processes
- Relieves employees and enhance communication
- Push messages, to welcome your guestsand draw attention to special offers
- PMS connection to automate your hotel processes
- Feedback feature and ratings from guests already during their stay
- Sending individual e-greeting cards with backlinks to your website
- Travel guide & tips around your hotel
- More than 150 language packages available
- Plan & book the next hotel stay
- Regional and international magazines for your guests
- Analysis & reporting of the usage behavior of your guests
- As room telephone the better.tab replaces the conventional phone in your rooms
- Mature authorization concept with different user roles
- Hotel app as a bring-your-own-divice solutionfor on the go
- No printing costs & lower workload for hotel staff
- Simultaneously transtlated chat
- Check-out function and payment
-  and much more

Get all your PMS reservations and allow your guest to review the details on the In-Room Tablet.

Retrieve reservations from apaleo

The system allows to operate smoothly, as an example you can expect to have i.e.: a Check-In process, room assognemnt mechanism, payment processing and a creation of an invoice.

Check-in, payments and more...

Betterspace

In-Room Tablet (Betterspace)

- General Hotel Information
- Newspaper
- Push Messages
- Room Service
- Adaption to Corporate Design
- Anti-Theft Protection
- Check out

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Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

For serviced apartments

For selected service hotels

Create a digital customer journey

Streamline staff communication

Optimise your pricing

For independent hotels

For full service hotels

Kiosk & self-service check-in

A mobile key is a solution that enables authorised devices (staff and guests mobiles and wearables) to access specific secured access points within a property. These solutions (device and door locks) can be powered by various technologies including RFID, Bluetooth, and WiFi depending on the use case. Mobile keys eliminate the need for guests to check-in at the front desk as they come with a mobile or web application, which also, generally, takes care of the administrative processes around check-in. This technology works by generating an encrypted digital key that is sent to guests’ mobile devices which will be configured to work for the length of their stay. Hotel operators, depending on the chosen technology, will be able to make other areas of the property available to guests at specific times and dates (gym, spa, and other outlets), in real-time.

Mobile key & keyless entry

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Guest apps

The system for your guests to watch channels or connect their personal devices to the big screen and enjoy TV as they are used to: Live, on-demand or through their favourite streaming apps such as Netflix.