Digital guest communication for hotels that truly care about their guests. Real-time chat, feedback and information for guests while they are at your property. No need for the guest to download anything. Chat through sms, web, Facebook & more.
Chat, realtime feedback, info and concierge services without asking your guests to download anything.
Millennials and today’s hotel guests are used to having all they need a click away. With in-stay communication you provide them with just that. Being attentive & listening to your hotel guests during their stay might just be the very difference between a positive OTA review and a negative one.
By the way, when we say real-time feedback – we mean real-time feedback. No need to refresh a page to see the new comments. If a guest messages you during the stay, you will get a realtime notification inside the Loopon web app as well as in your iPhone app. If you don’t respond to that, we can send you an sms, e-mail and even make a phone-call to remind you that a guest needs attention.
How does it work?
Loopon is on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system.
Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat.
With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message.