Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction.
Using post-stay surveys is a common practice for most hotels today. That’s why we work so hard on making our surveys stand out as short one-page questionnaires, beautifully designed and easy to answer. We always optimise with the guest experience as our first priority.
Last but not least, Loopon Post-Stay also collects all relevant OTA-feedback and let you respond to it as well – so you have the full control of your guest satisfaction in a single system.
By the way, did we mention that Loopon won the award for Top Rated Guest Feedback Platform 2018?
How does it work?
Loopon is on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system.
Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat.
With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message.