Uses apaleo One
LoungeUp is an all-in-one platform for guest relationship and hotel operations management, used by more than 3000 tourist accommodation providers from 3-star to luxury hotels, as well as hotel groups and chains.
It aims to streamline and personalise the guest experience whilst simplifying operational work and increasing the establishment’s revenue.
The solution offers many features which, integrated with one another, enable hotels to:
LoungeUp recovers guest information and data from the hotel’s various software, enriches them and compiles them in ultra-comprehensive guest files. This single guest database enables the segmentation of guests in order to send them tailored messages at key points of their stay.
LoungeUp therefore makes it possible to manage guest interactions via email, SMS, WhatsApp, Facebook Messenger and on a mobile and web app, as well as simplifying procedures and access to services:
All guest requests are tracked and centralised in order to avoid oversights and optimise teams’ day-to-day work. The solution also allows for better coordination between teams by making it easier to communicate and pass on instructions.
By optimising interactions and task management, LoungeUp significantly increases the efficiency of teams and therefore the hotel’s satisfaction rate and revenue.
LoungeUp has allowed us to set up a complete guest journey which starts from the very moment of reservation until after their stay. And has also allowed us to put in place additional sales, to capture guests who come via OTA's then to win their loyalty. And finally, effectively collect a maximum amount of data to reuse intelligently and to be able to continuously personalise the welcome. Generally the results are very positive, we have excellent guest feedback, teams immediately took to it and are more available and effective. This allowed us to make additional sales and to reinforce our image of an independent and innovative hotel group. We are always available to listen and eager to try new developments that LoungeUp offer us.
It is important for us to accompany our customers and to be available to them at all times. Our reception is in permanent contact with customers as a result of pre-stay emails and thanks to the chat function, we can respond to their questions whenever they need.
We chose LoungeUp because it presented a solution that could fit with our strategic vision centered around both the guest experience and journey. Feedback is very positive, on both the e-Concierge and the stay emails. Notably the e-Concierge allows foreign guests, for example, to limit the effect of the language barrier and access a the largest amount of tourist information in the minimum time. Furthermore the stay emails allow hotels to generate additional turnover thanks to the services that are pushed by the solution.