Mobile Concierge powered by myLike

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Reputation ManagementGuest communicationUpselling & MerchandisingGuest appsGuest appsMarketing

Great guest experience, easy to use & maintain extra revenue

Use your Mobile Concierge to inspire and support your guests with your personal recommendations for great places and experiences directly on their smart phone before, during and after their stay at your property. This without the need to load an app. Guests can plan their stay, use your tips on the go and add their own impressions using the Mobile Concierge as their personal travel book. All your tips are geolocated, ready to navigate to and enriched through your personal comments and tags. You can additionally organize your tips in lists by topic or target group – ’24hours in New York’, ‘best sushi places in town’, ‘cool bars’. myLike is available in 11 languages and you can comment each tip in multiple languages.

Provide your personalized tips with the Mobile Concierge through all your physical and digital communication channels and guest touch-points from one easy to maintain personal database:

  • Pre-stay mail customized to the respective guest
  • Website as interactive maps with our map widget
  • Chatbot as deep links leading directly to your tips
  • Reception for personal tips or easy to scan QR code
  • Print material via QR code
  • Room systems like infotainment systems, room pads or printed guest map
  • Lobby systems like info terminals
  • Elevator with poster or info screens
  • Social media channels like Facebook
  • …..

Use the Mobile Concierge stand alone on your desktop or smartphone or integrated in Apaleo’s PMS, Code2Order, Betterspace’s room pads or other innovative systems you might be using.

Your advantages using the Mobile Concierge as a trusted advisor for your guests

  • Happier guests through an improved digital guest journey and superior service
  • More bookings through better communication about what your guests can do when they are at your hotel
  • Extra income through up-selling and cross-selling internal and external offerings
  • Easy to integrate anywhere in your guest communication
  • Easy to maintain and integrate in existing and new systems
  • Relieved team and excellent service despite COVID-19 imposed social distancing
  • Digitally connected guests – before, during and after their stay
  • Excellent service despite COVID-19 social distance requirements

Your Mobile Concierge is very easy to setup and maintain. Let one of our experts show you how you and your guests get the most out of myLike. Get started with a free trial. No setup cost. Nicely integrated in apaleo.

 

Prices and Setups

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