Italy

Re:Guest

Re:Guest is the digital room seller for the hotel of the future. The sales software recognises and exploits the revenue potential of your rooms and additional services in every phase of the guest journey.


With Re:Guest, you create offers that make your guests' hearts beat faster - with Auto Offer even completely automated and always 100% personalised - maximise the sale of additional services thanks to the upselling function, send profiled newsletters that strengthen guest loyalty and chat with your guests in Messenger and on WhatsApp.  


Re:Guest is the cloud software that takes your hotel sales to the next level.

2-way integration

Sending offers via e-mail 📬 is out. An enquiry comes in. I automatically create a website for the offer. Tailored to the wishes of the guest. Looks crisp, works at a rate of knots, reaches the heart

CRISP OFFER. GOOD CONVERSIONS.

That is why I will always sell a little bit more to your guest🧴. Your awesome additional services for example. Champagne instead of Prosecco for your guest? Leave it to me!

CHARMING SALESMEN ALWAYS SELL MORE.

I don’t send around newsletters 📰 randomly. I choose the right topic for the right guest. And the right channel. News via WhatsApp 💬? Great! I can do that.

I SPEAK YOUR GUEST'S LANGUAGE.

Is your reception understaffed 🤯? Your guest will still get his offer! With Re:Guest AUTO OFFER 🤖, the most intelligent digital collaborator you could ever imagine. I'm not a bot, but a room seller.

I SEND OUT OFFERS AUTOMATICALLY.

ReGuest

- automated collection of data for efficient guest care, Automated Workflows and Analytics
- simple and fast creation of personalised offers

OFFERS Plan

- automated collection of data for efficient guest care, Automated Workflows and Analytics
- Wish list and automated sales of services

UPSELLER Plan

- 'Sales Campaigns' Plan
- Auto Selection: automatic and personalised sales messages

POSTSELLER Plan

- Offers Plan + Upseller Plan + Postseller Plan

SALES CYCLE Plan

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

These tools will automatically scan incoming email reservation requests. By integrating your PMS or Channel manager, they will check for availability and automatically answer emails with a proposal.

Email reservation assistant

Germany

Hotel Res Bot UG (limited liability)

HERA is a Digital Assistant for Hotel Reservation Agents via an Outlook or Gmail Add-in or other email clients.

HERA helps Hotel Reservation Agents send more attractive and compelling offers in up to 70% less time.  HERA automatically reads the incoming Emails so that when the Res Agent opens the Email, all the relevant available offers are automatically displayed to the reservation agent.  The Agent can then customize the offer and send full offers with all details including cancellation policies, room pictures – without any time-consuming copy-pasting or filling in templates.  Each offer is fully customizable.  We recommend you include a marketing description of your property, restaurant, or other services and your Coronavirus protection information.

HERA can also help agents respond to frequently asked questions, and can even help you automatically process booking notifications from partners.

Included in HERA is a robust Email reporting solution that allows you to track your email volume and performance.

Hera gets Policies and Rate Plans per property

Retrieve Policies & Rate Plans from apaleo

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HERA

Advanced

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Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

For serviced apartments

For selected service hotels

Create a digital customer journey

Streamline staff communication

Optimise your pricing

For independent hotels

For full service hotels

A voucher management system is software that enables hotels to create and manage prepaid vouchers, online and/or physical gift-cards, arrangements, discount codes and deals. They can be a good way for hotels to generate revenue long before the guest's stay, typically in low demand periods.

Voucher management systems

An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

Rate shoppers and market intelligence tools enables hoteliers to closely monitor the market on a variety of aggregated data points. The historical focus of such systems is to provide revenue managers and decision makers with competitors pricing data and accurate demand forecasts. Today, such systems also provide hoteliers with data such as weather forecasts, local events and holiday calendars that could also impact overall market demand. Ultimately, these tools are designed to support hotels in adjusting their pricing and revenue management strategy. For multi-property operators managing hotels in multiple locations, rate shopping and market intelligence tools are incredible time-savers.

Rate shopping & market Intelligence

A revenue management system (RMS), also sometimes referred to as yield management software, is a tool that helps to analyze, automate, and optimize a hotel’s pricing strategy in-real-time to increase revenue and ultimately profitability. The overall objective being in line with the basic principle of revenue management: offering the right product to the right customer at the right time for the right price on the right channel. By evaluating available data (of i.e. supply and demand, historical and market data) a Revenue management software provides and implements pricing recommendations for various room types, segments and channels. Recently, RMS providers have moved from on-premise to cloud-based applications that are delivered as Software as a Service, meaning that algorithms are constantly improved based on thousands of aggregated data points collected by vendors.

Revenue management systems

A channel manager is a technology that takes care of connecting and automating a hotel's inventory distribution to multiple hotel booking sites synchronously. It enables hoteliers to manage availability, rates and reservations at the same time in a single system without needing to log-in and update your information in the different extranets. Thanks to a channel management system, hotels can list their inventory to hundreds of online booking portals such as OTAs (like Booking.com),Global Distribution Systems and alternative accommodation channels like Airbnb. Depending on the desired rules set by hoteliers, the channel manager will update all platforms in real-time based on a pooled inventory model. Pooled inventory is a modern principle enabling hotels, hostels and vacation rental companies to maximise occupancy while limiting the potential for overbookings. and other channels you need.

Channel managers

An internet booking engine (IBE) is a system that enables hotels to process online bookings directly and in real-time through their brand’s website. A modern and optimised booking engine should provide a seamless 3 to 4 step process where website visitors and future guests can review available room types and rates for specific dates. It should allow for credit card payments as well as potentially alternative payment methods such as PayPal and be compliant with PCI and PSD2 requirements.

Booking engines

Analytics & business intelligence

Direct OTA Connectors

A CRS is used to manage a hotel’s distribution and hotel room bookings. Typically will be used to reach guests via multiple distribution channels such as travel agencies (via GDS), online travel agencies (such as Expedia, Booking.com, Airbnb, etc...)