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Guest communicationGuest appsUpselling & MerchandisingMarketing

Smart guest communication means: One platform – many channels. Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date.

Your advantages:

Save time: Choose from ready-made content suggestions
Avoid mistakes: Correct & always up-to-date guest information on every channel
State-of-the-art user experience: Perfect for Millenials & “Generation Instagram”

Staymate’s top features:

  • GUEST APP – No download required – directly on your guests’ smartphones
    The Guest App is the digital concierge for your hotel guests. Inspire your guests with the most modern user experience!
  • HOTEL CHATBOT – Increase your direct bookings
    The chatbot supports your guests during the booking process and automatically answers common questions or suggests activities.
  • EXPERIENCE WIDGETS – Inspire your guests!
    Your personal secret tips on your website! Automatically improves your search engine results.
  • MARKETING EMAILS – Beautiful marketing emails
    Up- & cross-selling. Promote your offers & upgrades or send important information in every phase of the Guest Journey!
  • WEEKLY PROGRAMME – Done with just one click
    Weekly programme, excursion tips or guest information always up to date and printed with one click.
  • HOST AUTOPILOT – Automate guest communication
    The heart & brain of Staymate. Gives you an overview of all communication channels and actively makes content suggestions.

Prices and Setups

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Feedback from Hoteliers

Our suites are former business premises, guests check in autonomously, and partners from the neighborhood offer the service. No provider has so far been flexible enough to respond to our hotel concept and to convey our personal tips for authentic Vienna experiences so individually.

Theresia Kohlmayr, Managing Director, URBANAUTS

We have achieved our goal when our guests feel comfortable! This also includes modern, digital service. With Staymate, guests are very well informed about our offers and the region. Digital communication is a perfect complement for personal contact with our guests.

Roland Beck, Owner, Birkenhof Gols

Maintaining our website became child's play. Our wine tastings and restaurant recommendations are now updated, translated and just look great in no time. That this also optimizes our Google search result is just wwwooowww. THANK YOU!

Andrea Amann, General Manager, Hotel Rathaus Wein & Design

Due to the tense staff situation, our reception is only open during the pub opening hours. Guests receive arrival information and offers for room upgrades in advance, and frequent questions are automatically answered in multiple languages. Real guest service with easier work. Cheers to that!

Karl Zuser jr., Owner, Hotel Riedberg