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Guest communicationUpselling & MerchandisingRoom controlGuest apps

SuitePad is a Berlin-based company that provides digital tablet solutions for hotel rooms that act as a digitalized version of the guest directory with the added benefit of increasing communication between hotel staff and guests. Using the SuitePad tablets in their rooms, guests can book spa appointments, order roomservice, book activities, and much more—all with the click of a button. SuitePads open up channels of communication between hotel staff and guests that are not available with simple, paper-based guest directories. Using the SuitePad Backend, hotel staff can send push notifications directly to the SuitePads in guests’ rooms, creating a new and more interactive way of up-selling through the hotel’s outlets.

In addition to their Digital Guest Directory, SuitePad tablets are also equipped with SuitePad Phone and SuitePad TV Control, allowing guests to make phone calls and control the hotel room TV through the SuitePad device in their room. SuitePad also has a “bring your own device” solution, called SuitePad BYOD, that allows guests to access their SuitePad interface through their personal mobile devices from any location. To help support front desk staff, SuitePad has created the SuitePad Lobby Screen that acts as an interactive information point for guests in the hotel lobby area. Most recently, SuitePad launched SuiteCast—a hotel room casting solution that enables guests to securely cast media content from their mobile devices to the TV in their hotel room. This solution is revolutionizing in-room entertainment for the hotel industry.

SuitePad was founded in 2012 by Moritz von Petersdorff-Campen and Tilmann Volk. Today, SuitePad supplies over 1000 hotels and hotel chains in 32 countries – including luxury hotels, city hotels, holiday resorts, international hotel chains, and MICE hotels. Co-founder and managing director Moritz von Petersdorff-Campen said: “Digitalization is already an important part of the hotel guest journey, dominating the periods before the guest arrives and after they leave. But during the guest’s stay, most hotels continue to rely on paper-based guest information folders. Our goal is to bring hotels into the 21st century when itcomes to on-site communication while also upgrading the in-room experience for guests in every way possible.”

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Feedback from Hoteliers

We are very happy to use Suitepad in both our Hotels (Hotel Sacher Salzburg and Hotel Sacher Wien). The services provided by Suitepad are wonderful features for our guests which they can definitely benefit from. Their customer service is excellent.

PA to GM from City Center in Vienna (Austria)

The flexibility of the services that can be offered through SuitePad is great. We are a hotel that provides accommodation services inside an airport, and our guests love to be able to check their live flight schedules through the SuitePad located right next to their bed. So if they have a delay for example, they can check it on the tablet, and they can even extend their stay through the SuitePad tablet directly without even having to write to us or come to the reception. This capability not only increases our customer satisfaction, but also affects our topline positively. We are lucky to have a partner like SuitePad with us.

CEO from Airport/ conference in (Turkey)

- clear room information, easy for guests to use and navigate - easy dashboard for hoteliers to update pages, add and delete options. - great for promoting within the hotel - ie, happy hour. - good for guests who want to communicate with the reception, restaurant, housekeeping or room service. - great tutorials if you get stuck or lost when working on the back of house things. - very good customer service if personal assistance if required.

Operations Director from Boutique in (United Kingdom)

Contact person is always available and is assisting in any matter product is easy to use and easy to understand many options I can choose from and fits to my company needs.

Front Office Manager from City Center in München (Germany)

Fast and direct communication between the suites and the reception Sales increase Reducing the cost of cleaning Better planning of the daily breakfast (room service).

Owner from Bed & Breakfast in Ημεροβίγλι (Greece)

In an increasingly digital world the SuitePad has allowed us to improve our communication with our guests. This has also increased our revenue.

It Department from Resort in Portugal

Very satisfied with the offer and the service. A great and good exchange that is fun to work with the SuitePad team. Always solution-oriented and approachable.

Guest relation Manager from Resort in Germany

Suitepad allows our hotel to be very sufficient! We can modify our guest information in a matter of minutes instead of visiting every room independently. During the COVID period, with only roomservice requests, the team was able to assist the guests very quickly. I'll recommend the service to everyone.

Front Office Manager from Hostel in the Netherlands

Suitepads allow us to inform our customers about all of our services in a clear and intuitive way. We have the possibility to update every detail whenever we want. We have replaced all the old guest books.

Front Office Manager from Resort in Belgium

The flexibility of the services that can be offered through SuitePad is great. We are a hotel that provides accommodation services inside an airport, and our guests love to be able to check their live flight schedules through the SuitePad located right next to their bed. So if they have a delay for example, they can check it on the tablet, and they can even extend their stay through the SuitePad tablet directly without even having to write to us or come to the reception. This capability not only increases our customer satisfaction, but also affects our topline positively. We are lucky to have a partner like SuitePad with us.

CEO in Turkey