United Kingdom

Planet

Planet Interactive TV and Guest Internet:

Interactive TV for Hotels

Planet’s Interactive TV solution provides all the entertainment options you would expect from a modern Hotel TV system. Free, paid, live channels, video on demand, music streams and apps.

Fast, safe and reliable Guest Internet

Planet has a 360° turnkey internet solution built specifically for the hospitality industry. Providing you with authentication portals to credit card payments and even personalised welcome-back messages.




Retrieve check-in/check out data and folio info

Check-in and Check-out data

Planet TV

Planet Wi-Fi

Planet TV & Wi-Fi

Free plan

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The system for your guests to watch channels or connect their personal devices to the big screen and enjoy TV as they are used to: Live, on-demand or through their favourite streaming apps such as Netflix.

IPTV

Spain

char

char pmslink is a universal connector that integrates any IPTV system with Apaleo and allows the hotel to exploit the full potential of its IPTV system and get the most out of its investment.

It is compatible with main IPTV system vendors:
- Arantia
- Alcad
- HiBox
- Fision Stay - Hotwire
- Triple TV
- [and more](https://charpmslink.com/integrations-iptv-systems/)...

The Hotel is able to:
- Automatically send Guest's information from Apaleo to the IPTV system, to be used to improve guest's experience:
- Personalized welcome message on TV screen using guest language.
- Activate parental control in children's room.
- Send messages to the room's TV from Apaleo interface.
- Automatically include IPTV charges into Apaleo invoices.
- Allow the guest to use the TV to:
- See current bill
- Do express checkout
- Set wake up calls

Allows to display a welcome message to the guest on the screen.
The message can be customised based on the guest information (Name, Language, ...).

Send welcome messages

Send PPV content charges automatically to the PMS system for billing at checkout.

Send PPV charges to PMS

Guests can request express check-out from the IPTV system to check out and, in this way, save time without having to go to the hotel reception, avoiding queues, delays, etc.

Express Check Out

Customise TV messages, apply parental control rules in rooms with children, etc.

Personalise the TV

Allows customers to use the TV to perform actions with the PMS (view their current bill, express-checkout, etc).

Facilitates customer self-service

Facilitates connection (local, remote, centralised) in a way that is the most cost-effective and functional for the hotel without hindering the optimisation of its systems.

Adapts to any architecture

TV service charges are automatically notified to the PMS and are included in the guest’s account for invoicing.

Automatically invoice TV charges

char pmslink for IPTV

Minimum charge 50 rooms
Additional modules not included.

Basic plan

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Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

AI-powered

For serviced apartments

For selected service hotels

Create a digital customer journey

Streamline staff communication

Optimise your pricing

For independent hotels

For full service hotels

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

In-room control & tablets

Kiosk & self-service check-in

A mobile key is a solution that enables authorised devices (staff and guests mobiles and wearables) to access specific secured access points within a property. These solutions (device and door locks) can be powered by various technologies including RFID, Bluetooth, and WiFi depending on the use case. Mobile keys eliminate the need for guests to check-in at the front desk as they come with a mobile or web application, which also, generally, takes care of the administrative processes around check-in. This technology works by generating an encrypted digital key that is sent to guests’ mobile devices which will be configured to work for the length of their stay. Hotel operators, depending on the chosen technology, will be able to make other areas of the property available to guests at specific times and dates (gym, spa, and other outlets), in real-time.

Mobile key & keyless entry

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.