Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

Spain

char

char pmslink keycard is a universal connector that allows the registration and management of Guest Key Cards & Mobile Access.

using the Apaleo PMS interface

It is compatible with different key system providers:
- ASSA ABLOY - VingCard
- SALTO
- ONITY
- TESA
- OMNITEC
- and more

and allows the use of compatible card encoders and printers.

The Hotel is able to:
- Record a keycard in two-steps, allowing additional options for each specific case.
- Additionally allow access from the guest's mobile terminal through the Key System Provider's app.

char PMS link gets the bookings per property.

Retrieve properties & reservations from apaleo

You can expect an UI integration and see external char PMSlink screen inside of apaleo platform.

UI Integration

char pmslink keycard

The price includes:
Provision of the service,
Remote onboarding,
Remote support.
Occupancy fee formula is also available - Contact char.

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Keycard encoder

Germany

detco GmbH

The Guest-Mailing-App opens a direct communication channel to your guests.
It allows to send notification-emails for new, changed or cancelled reservations as well as invoices, define which e-mails are sent automatically and which e-mails are sent on-demand from within Apaleo.
You can customise e-mails by including your hotel-logo and the hotel-description. When sending on-demand e-mails, you can additionally include an individual comment in the mail or attach a payment link.

you can expect an UI integration using detco Guest Mailing

UI integration in apaleo

Sending Booking Confirmations for reservation: creation, modification, cancellation

Sending Booking Confirmations

Invoice can be sent to the guest using detco Guest Mailing

Sending Invoice via email

detco Guest Mailing

Guest Mailing

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Profile Manager opens new possibilities to work with guest profiles in Apaleo and merge duplicates and multiple entries. With just a few clicks redundant profiles can be merged into one master profile. For your work with guest data and profiles, a smart overview is available, as well as a detailed view for each guest profile with all reservations made so far.

You can expect an UI element inside of apaleo with Profile Manager.

UI integration

Following actions on the Guest Profile are possible: creating, modifing or  merging.

Managing Guest profiles

You can view a list of reservations for a selected Guest.

View reservation for a selected Guest

detco

Profile Manager

- Merge guest profiles
- Edit guest profiles
- Listview for Profiles
- Detailview with all reservations made

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apaleo

Booking.com is one of the most known Online Travel Agents and can help you to increase your business significantly. For you as a hotelier it is very important to have full control about which inventory you want to sell for what kind of price on this important distribution channel.

apaleo Booking.com Channel Connect allows you to manage your rates and restrictions within apaleo and see them updated immediately on booking.com. Reservations are floating in to apaleo in seconds with all the information about the guest at hand. In combination with the apaleo Payment Integration the money will be captured automatically, no matter if it is a personal or a booking.com virtual credit card. Even the reporting of e.g. invalid credit cards to booking.com to allow you cancelling the reservation is done for you, so you can focus on increasing your revenues.

Booking.com Channel Connect

- Upload Rates and Availabilities
- Receive new reservations and changes
- Process payment including VCCs 
- Report invalid credit cards

Business Plan 

Direct OTA Connectors

Expedia is one of the world’s leading full-service online travel brands helping travelers easily plan and book travel from the widest selection of vacation packages, flights, hotels, rental cars, rail, cruises, activities, attractions, and services.

Expedia Channel Connect by detco allows you to manage all your rates and restrictions in one place. You simply update your rates in apaleo and your expedia listing is updated immediately.
Reservations from expedia.com (or any of its subbrands like hotels.com) are transferred into apaleo as they come in.

Expedia Channel Connect

- Upload Rates and Availabilities
- Receive incoming bookings
- Supports both ExpediaCollect and HotelCollect
- Handle payments

Expedia

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HRS is one of the top europe online travel brands supporting hotel partners in all needs related to business travel.

HRS Channel Connect by detco allows you to manage all your rates and restrictions in one place. You simply update your rates in apaleo and your HRS listing is updated immediately.

Reservations from HRS are transferred into apaleo as they come in.

System allows to get, update or delete list of Rate Plans.

Retrieve list of Rate Plan

HRS Connector allows to read, modify or cancel: Cancellation Policies, Services and Reservations.

Booking Policies, Services and Reservations

HRS Channel Connect

Standard

HRS Channel Connect1

Keeping track of everything that is needed to keep your properties running and your guests happy is paramount for a success story in the industry. The Traces app is one of those small, but powerful tools that help you with this important task.

apaleo Traces allows you to manage those extra things that make your team unique. A guest is celebrating that very important anniversary and you want to treat them to a welcoming champagne? It is as easy as two clicks with the app, and your team will be able to see it immediately.

The app is also open source, so if you have great ideas on how to improve the experience you are welcome to join the team and try your hand at development here https://github.com/apaleo/oss-traces.

With this app you can expect an additional visual component in the apaleo system.

Embedded UI component in Apaleo

Enhance your internal communication and make sure all hotel departments communicate efficently. 

Traces per hotel team

The app functionalities are limited to the basic needs to make it simple for staff to pick it up

Simple functionalities

Get a quick glimpse into what needs to be done with the overview screen

Easy overview

Access the tool directly in Apaleo and avoid logging in to different systems.

Integrated user interface

traces

Traces

Free

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In a hotel, operations are spread across the property and split-up into different departments, shifts and duties making it a challenge for many employees to have an efficient and clear way of communicating with one another. Traditional operations relied on time-consuming handovers,  flip through binders and review backlogs. Staff communication and task management tools have the focus to improve the communication between hotel departments, streamline processes and improve operational efficiency. Furthermore, these tools enable the head of departments and management to control standard operating procedures (SOP’s) at all times.

Staff collaboration tools

Embed an irresistible booking process directly into your hotel website.

Our team has created the best possible collaboration between technical intelligence, carefully constructed UI and robust battle testing to produce a beautiful and fast Internet Booking Engine experience your guests will love.

Key Features

- Can be seamlessly embedded into your existing hotel website
- An intuitive, fast and smooth user experience persuades users to book direct
- Integration can be handled by your existing agency with guidance from our expert HTML+CSS integration team
- Our team of designers and developers are on hand to manage this on your agency’s behalf if necessary
- PCI compliant, including PSD2 3DSecure support
- Easy to trial: month-by-month payment, no long-term tie in. Minimum fee based on 50 rooms per month

Full Digital Agency Services

In addition to a fully integrated Apaleo Booking Engine, detco GmbH offers professional Hotel Website Design and specialist Hotel Digital Marketing Packages. Find out more.

Make your property bookable from any device by providing an easy booking process on all devices

Mobile-first UI

Add your booking engine on your pages to peep your bookers on the same URL and increase conversion

Embed in-page

Choose colours, font & logos to create a smooth brand experience

Adapt to your brand

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myIBE

Scalable booking engine that integrates seamlessly with your website.

myIBE Standard

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An internet booking engine (IBE) is a system that enables hotels to process online bookings directly and in real-time through their brand’s website. A modern and optimised booking engine should provide a seamless 3 to 4 step process where website visitors and future guests can review available room types and rates for specific dates. It should allow for credit card payments as well as potentially alternative payment methods such as PayPal and be compliant with PCI and PSD2 requirements.

Booking engines

Go live in days if not hours with all the apps you need to sell your rooms on your website & OTAs, send pre- & post-stay e-mails, offer contactless check-in & out as well as encode your key cards.

For independent hotels