Germany

MARA Solutions

MARA is the AI-powered review assistant built for modern, independent hotels and hotel groups. It delivers the most personal and brand-aligned AI responses—automatically adapting to your hotel’s tone and learning how to handle recurring topics like a human would. Unlike clunky legacy systems, MARA is fast, intuitive, and built for teams who value time and guest connection. Its built-in AI analytics engine doesn't just show data—it tells you exactly what to improve to boost ratings and guest satisfaction.

Here are some key MARA features:
- The most personal AI for review responses that adapts to your language
- Review Inbox with collected reviews from all your review sources. Replying becomes as easy as hitting "Generate reply" > "Send" > "Done".
- Truly personalized and actionable analytics, as individual as each hotel
- Response automation (e.g. automatic responses to 5-star reviews without text from Google)

Why the MARA x Apaleo Integration is unique:
- The only 2-way integration that enriches your PMS and your ORM data
- Seamlessly integrates in both systems
- Better PMS data to serve guests more personal 
- Enriched review data for enhanced analysis

Transform every returning guest check-in into a tailored experience. MARA enriches your PMS data with guest preferences gathered from reviews and surveys, allowing your team to anticipate needs effortlessly.

Create reservation notes in Apaleo

Gain deeper insights into your property with detailed room-level analysis. Identify which rooms receive the best and worst ratings—and understand the reasons behind them.

Room-level performance analytics

MARA automatically generates maintenance and housekeeping tickets (e.g., "A/C broken in room 105"). These can be easily retrieved via our API and integrated directly into your existing ticketing system.

Automated service tickets

MARA helps you efficiently increase your ratings on platforms like Google, Booking, Tripadvisor etc. to enhance your online reputation and increase your hotels visibility.

Improve your overall rating

MARA customers achieve 100% response rates with ease because our AI understands your language and knows your hotel. This means you only need to approve replies and publish them from the Review Inbox.

Boost your response rates

We want to help you focus on what really matters - spending time with your guests to create an exceptional guest experience. MARA helps you save plenty of hours each week managing your reviews.

Save time and money

MARA AI Review Assistant

Complete Online Reputation Management solution to manage your guest reviews & feedback.

Inbox & Analytics

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Generate the most personal AI review replies

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Enhance guest interactions with AI-powered messaging and voice assistants. Automate responses, provide instant support, and personalize guest experiences across chat, email, and voice channels. From answering booking inquiries to handling service requests, conversational AI ensures seamless, 24/7 engagement.

Conversational AI

Take control of your hotel's online presence with powerful review and feedback management tools. Aggregate guest reviews from multiple platforms, analyze sentiment, and respond efficiently—all from one place. Enhance guest satisfaction, improve ratings, and drive more bookings by proactively managing your reputation.

Online reputation & feedback management

Apaleo GmbH

Transform guest requests into flawless execution with Apaleo's AI-powered Trace Agent. This autonomous agent continuously monitors your apaleo reservations, intelligently identifies guest preferences, special requests, and operational requirements hidden in booking comments, and automatically creates actionable tasks in Sweeply’s housekeeping and task management platform.

How it works: The Trace Agent analyzes reservation data including comments, guest birthdays, rate codes, and special remarks. Using advanced AI and your customizable SOPs (Standard Operational Procedures), it interprets guest wishes and operational needs, then autonomously generates properly categorized tasks for your housekeeping and operations teams, directly in the Apaleo UI through a Sweeply integration. No more manual reading through reservation notes or risk of overlooking important guest requests.

The Trace Agent continuously scans Apaleo reservations in real-time, analyzing booking comments, guest profiles, rate codes, and special dates (like birthdays or anniversaries) to identify actionable items that require staff attention.

Autonomous Reservation Monitoring

Using advanced AI language models, the agent understands context and intent behind guest requests written in natural language, accurately categorizing them into appropriate task types (amenities, room setup, dietary requirements, celebrations, etc.) without human intervention.

Intelligent Request Interpretation

Seamlessly creates structured, actionable tasks directly in Sweeply’s task management system based on identified guest needs, complete with proper categorization, priority levels, and departmental assignments - ensuring nothing falls through the cracks.

Autonomous Task Creation

Automated detection ensures every preference and special requirement is captured and actioned.

Never miss a guest request

Eliminate time-consuming manual review of reservation comments across departments.

Reduce staff workload

Faster, more consistent fulfillment of guest wishes leads to better reviews and repeat bookings

Improve guest satisfaction

Your team receives clear, actionable tasks instead of having to interpret vague comments

Increase operational efficiency

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Trace Agent

The AI agent is provided free of charge. It can be used and directy integrated with a paid Sweeply account or customized to your needs.

Free of charge

Reservation with relevant information for task creation

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Guest details with relevant information for task creation

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Streamline housekeeping operations and improve team coordination with smart task management tools. Assign housekeeping tasks, track cleaning progress in real-time, and seamlessly update room status in the PMS. Instantly report maintenance issues, mark rooms as out of service, and enhance efficiency—all from one centralized platform.

Housekeeping & Staff collaboration

Streamline hotel operations with intelligent automation. Leverage AI-driven tools to optimize workflows, predict demand, and enhance efficiency across departments. From automated task management to predictive maintenance, Operational AI helps hotels run smarter, reduce costs, and improve service quality effortlessly.

Operational AI

Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

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Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

Enhance guest engagement with automated chat solutions. Respond instantly to common inquiries, streamline bookings, and provide easy access to hotel information through live chat and messaging apps. Chatbots handle repetitive tasks efficiently while ensuring smooth handovers to staff when needed—delivering fast, seamless support 24/7.

Live chats & chatbots

United States

Akin Labs Inc

D3x is an AI-powered guest engagement platform for hotels and hospitality brands. We automate guest conversations across web chat, WhatsApp, SMS, email, and voice—helping operators boost direct bookings, lift guest satisfaction, and free staff from repetitive tasks.

D3x delivers instant, personalized support 24/7, turning every inquiry into an opportunity to connect, upsell, and delight.

Seamlessly integrates with PMS, CRM, guest journey, housekeeping and your existing tech stack.

Transform guest service from a cost center into a growth engine—with D3x.


D3x instantly checks rates and room availability in Apaleo and provides guests with deep links directly to your booking engine—turning conversations into confirmed bookings faster.

Real-time Availability & Instant Bookings

D3x dynamically retrieves reservation details from Apaleo in real-time, instantly answering guests’ questions such as booking confirmations, arrival dates, or special requests, without manual intervention.

Automated Reservation Assistant

Seamlessly add upsells (breakfast, parking, pets, and more) directly into guest bookings through Apaleo. D3x intelligently suggests and confirms upsell options during guest conversations, increasing revenue per stay effortlessly.

Effortless Upselling Integration

D3x gives your guests immediate answers—across chat, email, WhatsApp, and voice. Deliver personalised support 24/7, ensuring happier guests, fewer missed bookings, and standout guest experiences.

Delight Guests, Instantly and Effortlessly

Automate up to 85% of common inquiries with our smart AI concierge. Your staff spends less time answering FAQs and more time creating meaningful connections, driving loyalty, enhancing service quality

Free Your Team from Repetitive Questions

D3x proactively engages guests on your website, nudging them toward direct bookings and targeted upsells, unlocking revenue by delivering the right offers to the right guests at the right moments.

Boost Direct Bookings & Revenue Opportunities

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Unlimited, high speed access to D3x Engine and Skill router, powered by OpenAI, Claude and Gemini

Professional

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Onsai 

Onsai – The Voice of Hospitality

Onsai creates digital employees for hotels. Powered by Agentic AI, our solutions take over tasks that are hardest to staff, easing the impact of labor shortages. They support hotel teams, streamline operations, and safeguard service quality where it matters most.

Our technology integrates seamlessly with existing PMS and communication systems, automating routine tasks and serving guests 24/7 in 25 languages. The product suite includes Onsai Voice, which automates calls, processes reservations, answers guest questions, and relieves the front desk. The Messaging Agent manages communication via WhatsApp and web chat to increase conversion and strengthen guest loyalty. With the Reservation Check Agent, bookings are validated automatically and discrepancies are detected early, while the Commission Check Agent reconciles OTA commissions with PMS data and reduces manual workload by up to 75 percent.

For hoteliers, the impact is clear. The majority of guest interactions can be handled without staff involvement, resulting in a significant reduction in labor costs and administrative workload. Guests benefit from immediate and consistent responses, while hotels see improved service levels and higher satisfaction. Implementation is rapid, with results visible within days, and the use of GDPR-compliant, open-source technology guarantees full data ownership and security.

Onsai makes technology invisible and service tangible. Our digital employees free hotel staff to focus on what truly matters: personal attention and exceptional guest experiences.

Onsai creates directly in Apaleo in real-time. Guests can complete their entire booking by phone without redirection to another channel, increasing direct booking revenue.

Direct Reservation Management

Instant access to up-to-date room availability, rate plans, and special offers. Our AI provides accurate pricing and availability information without delay, improving conversion rates.

Real-Time Availability & Rate Access

One integration serves all your Apaleo-powered properties. Centralized management with property-specific rules and inventory for hotel groups of any size.

Multi-Property Integration

Our AI uses secure open source technology that's 100% GDPR-compliant with optional on-premise hosting, ensuring complete data sovereignty for enterprise hotels. No guest data ever leaves your systems.

Maximum Data Security & GDPR Compliance

Guests book directly on the phone without detours. Thanks to deep PMS integration, our AI creates reservations in real-time without redirects or additional links, capturing more direct revenue.

Direct Booking by Phone - No Redirects

One central hotline for all your properties. Our AI recognizes the correct location and ensures consistent guest communication across all your hotels while maintaining property-specific knowledge.

True Multi-Property Capabilities

Fully adaptable to your unique identity—from voice and approach to tone and creativity level. Native in 25 languages, Onsai becomes an authentic extension of your brand's hospitality style.

Customized to Your Hotel Brand

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Onsai

Your Voice AI to answer calls and take reservations. Includes 100 calls/month (independent of call duration). More packages available.

Onsai Voice 100

For hotel groups with many properties or unique integration needs. Tailored implementation with volume-based pricing and dedicated support. 

Onsai Voice - Enterprise

Your Chat Agent for websites and messaging platforms. Answering FAQs and taking reservations. Free for Onsai Voice Customers.

Onsai Chat

Our reservation check agent monitors all incoming bookings from OTAs and ensures they've been correctly transferred to your PMS. 

Onsai Check

Our AI commission fee agent takes care of the monthly commission check. This saves up to 75% workload. Note: 1 time onboarding fee applies.

Onsai Fee

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Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Switzerland

ailean

Products like ChatGPT or hospitality chatbots, usually just provide information, but do not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Full Apaleo Integration

ailean communicates with guests via WhatsApp around the clock in over 100 languages. 

Communication

ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to exporting a PDF bill after checkout.

Bookings and Reservations

ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations.

Concierge

Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.

Payment

ailean for hospitality

Cancel anytime monthly, all-inclusive, with no setup fees.

ailean monthly subscription

Cancel annually, all-inclusive, with no setup fees.

ailean annual subscription

Lobby

Lobby is the AI inbox that turns every email inquiry into a confirmed booking before competitors even click “open.”
Sitting natively on top of Apaleo, Lobby automates the full inquiry-to-booking workflow.

Here’s how it works:
- ⁠Reads incoming requests
- Checks real-time availability & rates in Apaleo
- Sends branded responses
- When allowed, pushes reservations or group bookings directly into Apaleo

Go live in 30 minutes with pre-built workflows that are fully customisable:
- RFPs
- Booking requests
- ⁠Cancellations
- …and more

Hotels using Lobby answer in under a minute, save significant staff time and boost conversion by striking while the lead is hot.

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Variable

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Automate and accelerate your booking process with AI-powered email assistants. These smart tools scan incoming reservation requests, check availability in real time, and instantly respond with personalized offers. Reduce manual workload, improve response times, and capture more direct bookings effortlessly.

Email reservation assistant

Polydom Inc.

Una: AI Front Desk & Concierge, Aligned with Your Hotel Team

Una works like a digital front desk employee — not another piece of software your team has to learn, Una operates your existing PMS, CRM, and task tools in the background. She answers calls, chats with guests, manages bookings, and routes tasks to your team in a natural, human-like voice and in up to 99 languages. Una connects directly to your PMS, CRM and task tools, so staff stay in the systems they know and focus on high-value service instead of repetitive work. Implementation takes hours, not days.

Try Una in a 24/7 live voice self-demo: Go to polydom.ai and speak directly with the AI. 
In real time, you can ask questions about integrations, onboarding, implementation, use cases (including how owners and guests communicate), or anything else you want to challenge her with — she’ll answer live, in multiple languages.

Where Una Works: 
- Phone line – answers, routes and books directly from calls; can also make proactive post-stay calls
- Website widget – voice & chat for direct bookings and FAQs
- Email – inbound & outbound, including OTA inbox centralization
- Messengers & social – WhatsApp, Telegram and social DMs
- QR codes – in-room / on-property codes for instant voice or chat
- Kiosk / lobby devices – voice & text concierge on shared screens 

Key Capabilities:
- Human-like voice & chat across phone, web and messaging
- 24/7 guest communication with smooth handoff to staff when needed
- Multilingual by default (99+ spoken languages)
- Centralized hotel knowledge for accurate, consistent answers
- Direct booking & upsell with confirmations and payment links
- Live PMS integration for real-time availability and changes
- Smart task automation via your task system or WhatsApp/Telegram

Beyond automation, Una also supports your commercial and brand goals
She can capture key guest details (name, email, phone) during conversations, turning every interaction into a marketing lead. Her responses are fully customizable, so she speaks in your hotel’s style and tone, ensuring every touchpoint feels consistent with your brand.

Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.

Real-Time Room Availability and Booking Sync

Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.

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Effortless Booking Confirmation

Una by Polydom

Discover, adopt, and share cutting-edge AI solutions that streamline operations, enhance guest experiences, and drive long-term scalability.

Apaleo Store

Plug & play

IBE by Simultem

Bulk

happyhotel

New & noteworthy

Trace Agent

Solvotix Bridge

Flowence

Featured

char pmslink / VConnect keycard

Una by Polydom

MARA AI Review Assistant

Apaleo Agent Hub

Collections

For serviced apartments

Hotel of the future

For selected service hotels

For independent hotels

The open hospitality platform

Popular

MARA AI Review Assistant

Straiv

Bulk