About AI Maid Help
AI Maid Help is the most advanced all-in-one task and communication management tool for housekeeping & maintenance operations.
This application has been developed by professionals in the hospitality industry. It can be used for contactless hospitality business models, hybrid and alternative accommodation concepts and remote property management.
AI stands for Artificial Intelligence, as in image recognition, which we have implemented in the room cleaning process. The AI detects deviations from property standards and provides the room attendant with an assessment of their performance before a room is marked 'clean to inspect'. The same AI visuals are available on the assigned supervisor's mobile app to determine if a live inspection of the room is required or if it can be marked 'clean' immediately.
AI Maid Help is the first HospTech application to use AI technology to help streamline housekeeping operations and improve the performance of your team members.
The AI feature is also ideal for training housekeeping staff during induction, and certainly helps reduce time-consuming live room inspections. Readily available online SOPs, fully customizable to your brand guidelines, are also provided on every mobile device and mobile app.
AI Maid Help provides property owners/operators with a multilingual, all-in-one tool that seamlessly organises operational workflow, keeps track of tasks and ensures flawless collaboration between team members.
Other integrated features include
Dashboard: All information at your fingertips, such as a weekly occupancy forecast, see how many team members are on duty to perform tasks, the amount of housekeeping and maintenance tasks in the public areas, back of house and on-site offices, queue rooms and the progress of all daily tasks at a glance.
Lost & Found: Items found in a room can be reported directly through the mobile app. For future reference, the records are stored in the web application.
Maintenance issues: Maintenance issues can be reported directly during the cleaning process for immediate action.
Reservation requests: Whether requested at the time of booking or later, we handle all guest requests and assign them as trackable tasks to ensure your guest receives the highest level of attention.
Reporting: This function provides meaningful data that can be easily extracted in VC or XLS format for effective analysis.
- Housekeeping Task Management
- Manage all cleaning tasks, not only in rooms (including lead time tracking and performance evaluation), but also in public areas, back of the house and on-site offices.
- Maintenance & Repair Task Management
- It handles day-to-day maintenance issues and scheduled preventive maintenance tasks in all areas of the property. It manages both in-house technicians and external contractors.
- Communication Tool
- Easy messaging between all team members and also with external contractors. For maximum transparency, all messages can be tracked in the web application.
- Android & iOS Mobile app
- Task and issue workload at a glance, task status updates, AI-based room cleaning quality control assessment, live room inspection feedback, integrated messaging for team members and ext. contractors.
Integration features
Dashboard
Data is retrieved for a weekly occupancy forecast, which is used to assess staffing requirements. Queue rooms to prioritise cleaning tasks. Maintenance slots for handling maintenance tasks.
Housekeeping
The current condition of the room is automatically updated in the PMS after the cleaning and inspections have been carried out.
Maintenance & Repair
Maintenance slots created in PMS are retrieved for processing. Maintenance issues reported from the mobile app and assigned to either an in-house technician or an external contractor are created in the PMS. Maintenance statuses and resolution times are set and updated upon resolution.