Switzerland

ailean

Products like ChatGPT or hospitality chatbots, usually just provide information, but do not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Full Apaleo Integration

ailean communicates with guests via WhatsApp around the clock in over 100 languages. 

Communication

ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to exporting a PDF bill after checkout.

Bookings and Reservations

ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations.

Concierge

Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.

Payment

ailean for hospitality

Cancel anytime monthly, all-inclusive, with no setup fees.

ailean monthly subscription

Cancel annually, all-inclusive, with no setup fees.

ailean annual subscription

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Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Operational AI

Germany

Plainview AI

Our AI Hotel Assistant is designed to ensure that hoteliers never miss a call, no matter the time or day. It provides seamless 24/7 support, handling bookings, questions, and updates, so your staff can focus on other high value tasks.

Hoteliers can reduce the stress of missed calls and lost bookings, especially during peak hours or late at night. The AI Assistant provides:

• Instant Call Response 

• Real-time Booking Management

• Staff Workload Reduction

• Enhanced Guest Satisfaction

With our AI Assistant, your hotel’s phone service is always on, ensuring every opportunity is captured and your operations run smoothly. By automating routine tasks, it allows your team to concentrate on delivering exceptional service.



Records each new booking directly to apaleo

Automated Reservation Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Confirmation Links

With 24/7 availability and instant responses, guests feel valued and cared for, leading to higher satisfaction and repeat business.




24/7 Availability

 By ensuring no call goes unanswered, your app helps capture more bookings, directly increasing revenue opportunities for hoteliers.



No Lost Revenue

Guests receive an SMS link to securely enter their email and credit card, confirming their booking quickly and efficiently.



Easy Booking Confirmation

Give your employees a break and automate your phonecalls.

Medium

Enterprise 

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Conversational AI

United States

Polydom Inc.

General Overview.

Introducing UNA, the AI-powered concierge that transforms guest experiences and boosts revenue through direct bookings and additional services. Operating autonomously 24/7, UNA delivers comprehensive answers to guest inquiries in over 50+ languages via phone, text, and voice messages right on your hotel’s website widget.

Integration with PMS Apaleo.

UNA expertly handles the booking journey from start to finish—processing inquiries, confirming reservations and offering rooms and services based on your marketing strategies and guest preferences. Its advanced natural language processing manages complex requests, and updates from your website and Apaleo PMS, and provides precise, relevant responses. This cutting-edge solution enhances direct bookings, and operational efficiency, and offers valuable analytics for any type of accommodation.

Integration with TMS HNext by HKeeper.

UNA integrates seamlessly with TMS HNext by HKeeper (coming soon to the Apaleo Store), a top-tier hospitality management platform that optimizes operations and elevates guest experiences. With real-time data, task automation, and in-depth analytics, UNA ensures no guest request goes unanswered. Managers can easily oversee inventory and technical maintenance, assigning tasks on the go from any location.

UNA provides round-the-clock, AI-powered assistance, answering complex queries, offering personalized recommendations, and handling special requests at any time. This constant availability enhances guest satisfaction and improves booking conversions.

24/7 Intelligent Assistance

UNA speaks almost any existent  languages, enabling guests to make reservations but also to request any services and leave comments in their preferred language. This significantly broadens the hotel's reach, making it accessible to a global audience and greatly expanding booking opportunities.

 Multilingual Booking Capabilities

Changes to bookings made through UNA are instantly reflected in Apaleo PMS. This allows for flexible guest service, enabling easy date changes, room upgrades, or additional service requests without manual intervention.   

Real-time Modification Handling

UNA increases revenue by enabling guests to book directly using any communication channel, from Facebook and Instagram to text and voice chats, WhatsApp and Telegram, without forgetting the phone.

Boost revenue

"We serve you better than you expect" is not only a motto, it is the meaning of our work.
No more missed requests or comments, instant and competent response by UNA in 56 languages ​​24/7.

Increase guest satisfaction

 UNA boost operational efficiency by automating routine tasks, allowing human staff to focus on more strategic activities. This automation reduces labor costs and minimizes errors, leading to signific

Enlarge efficiency

By gaining valuable analytics on booking patterns, UNA can optimize pricing strategies, forecast demand, enhance occupancy rates, and ultimately, increase revenue.

Data-Driven Insights

UNA boosts your business by integrating with PMS Apaleo and TMS HNext by HKeeper to provide a comprehensive operating solution. 

UNA Concierge

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United Kingdom

Flexkeeping

Flexkeeping is the most comprehensive hotel housekeeping and staff collaboration software. It enables you to connect departments, resolve issues and organize workflow. Flexkeeping provides you with meaningful analytics that help you lower costs and increase guest satisfaction.

The main solutions include:

Housekeeping: automate schedules, update room statuses, conduct inspections and ensure spotless rooms

Maintenance: take a picture, report, track and fix issues around your hotel

Team Communication: keep all staff up to date, organize workflows, and improve team communication

Checklists & SOPs: access all checklists and SOPs, ensure consistent quality and efficient staff training

Analytics: get automated, meaningful data to optimize your operations and lower costs

Your team can create specific room cleaning routines based on the rate plans of the unit

Adapt cleaning patterns based on rate plans

New charge posting

Flexkeeping performs the unit conditions/status.

Modify room status

1h/room

350%

2-3x

flexkeeping

The onboarding fee will be fully refunded in case you decide that Flexkeeping isn't the right fit for you.

Less than 100 rooms

More than 100 rooms

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Flexkeeping 5 

Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.

Housekeeping & Staff collaboration

PolyAPI

Designed to facilitate the seamless consumption of APIs and webhooks, PolyAPI empowers developers to develop and host integrations and microservices on its platform. By harnessing the power of Apaleo's open APIs, PolyAPI offers advanced automation and integration capabilities.

Streamline credential management by adding Apaleo credentials to Vari, removing the need for hard coding when generating clients on the PolyAPI platform.

Efficient Credential Management

Quickly sign up and create your Poly tenant using the Poly Signup Page. With just a few clicks, or an option to skip for users with existing tenants, you can instantly obtain a Poly API key, enabling immediate access and development on the Poly API platform.

One-Click Tenant Creation and Instant Signup

After signup and API key generation, users access the Poly App Page within the Apaleo UI, which provides all necessary links and resources for immediate use.

Instant Access to Development Resources

Optimize property management with Poly by automating routine tasks, reducing manual effort, and cutting operational costs and time, allowing your team to focus on higher-value activities.

Enhanced Operational Efficiency

Quickly adapt to market changes or technical needs, delivering new functionalities to stay ahead of the competition.

Accelerated Development and Deployment

Develop personalized guest experiences with Poly. Streamline check-ins, tailor room preferences, and manage every touchpoint to exceed expectations and boost guest satisfaction.

Improved Guest Experience

Automatically scale and easily modify your services as your business grows or as needs change, without any infrastructure management or disruption.

Scalability and Flexibility

Trial

Ideal for small teams or a first use case. *Can be billed in Euros

Starter

For growing firms and those outsourcing dev. *Can be billed in Euros

Growth

For companies using Poly at scale. *Can be billed in Euros

Enterprise

Hotel Pricing

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Automation platforms allow technical and non-technical users to automate processes through a user-friendly  interfaces instead of traditional computer programming.

Automation platforms

IPG Immobilienprojekt GmbH

AI Maid Help is the most comprehensive Tasks and Collaboration management solution, interfacing with Housekeeping, Maintenance & Repair and Front of the House or centralised Guest Services. 

AI stands for Artificial Intelligence, which is used in the daily handling of room cleaning tasks. This feature is also a very useful tool for staff induction, on-the-job training and to reduce time-consuming live room checks after cleaning. AI Maid Help is the first Hospitality Tech application that uses AI technology to support operational processes and enhance the professionalism and performance of your Housekeeping team members.

Designed by hospitality industry professionals, this application is specifically engineered for use in contactless hospitality business models, remote property management as well as for traditionally managed hotels. 

AI Maid Help enables property owners/operators to streamline their operational workflow, ensure real-time communication between team members, resolve day-to-day issues, and provide powerful reporting for operational analysis.

Other integrated features include

Dashboard:
All the information you need at your fingertips, such as a weekly occupancy forecast, how many team members are on duty to complete tasks, the amount of housekeeping and maintenance work in the public areas, back of house and on-site offices, queue rooms and the progress of all daily tasks at a glance.

Lost & Found:
Found items can be reported directly from the room attendant's mobile app and seamlessly recorded in the web app for future reference and handling.

Reservation requests:
We manage guest requests and allocate these tasks to ensure they receive the best possible attention.

Reporting:
This feature provides you with meaningful data that can be easily extracted in either VC or XLS format for more effective analysis.


Retrieves data for a weekly occupancy forecast to assess cleaning staffing requirements, as well as queuing rooms and daily occupancy circle graphs.

Dashboard

After cleaning and inspection, the current condition of the room is automatically updated in the PMS.

Housekeeping

Maintenance slots created in PMS are retrieved for processing. Maintenance issues reported from the mobile app and assigned to either an in-house technician or an external contractor create a maintenance slot in PMS. Maintenance statuses and resolution times are set and updated upon resolution.

Maintenance & Repair

Manage all cleaning tasks, not only for rooms (including lead time tracking and AI performance evaluation), but also for public areas, back of house and on-site offices.

Housekeeping Task Management

Manages daily maintenance issues and scheduled preventive maintenance work in all areas of the property. It handles both in-house technicians and external contractors.

Maintenance & Repair Task Management

Easy communication between all team members and with external contractors through our integrated messaging system. For maximum transparency, all messages can be tracked in the web application.

Communication Tool

Task and issue workload at a glance, task status updates, AI Assistant and remote room check after cleaning function, messaging system, maintenance issues and lost & found reporting.

Android & iOS Mobile app

AI Maid Help

30 day free trial. During this time, status updates are not sent to PMS to prevent overwriting your units' current status.