About Aphy
Aphy is an AI platform for independent hotels, built to take repetitive back-office work off your team's hands so they can spend more time on hospitality.
Connected directly to your PMS and other existing hotel systems, Aphy automatically checks reservations, payments and commissions, manages repetitive workflows and takes action where needed. Rather than simply creating another notification or to-do, Aphy gets the work done, involving your team only when human input or a decision is required.
Every action is logged and transparent, while configurable rules and workflows allow hotels to tailor automations to their operational needs.
Platform Capabilities:
Reservation Checks: Aphy automatically cross-checks reservations between your PMS and connected booking channels, identifying discrepancies in rates, dates, room types and guest information. It also verifies and completes missing reservation details, including notes, alerts, packages and guest or company profiles.
Payment Checks: Aphy verifies reservation payments, identifies missing, incomplete or failed transactions, and automatically sends payment links and follow-ups where needed. It also supports virtual credit card processing and payment routing instructions, helping hotels secure outstanding revenue.
Commission Checks: Aphy automatically reconciles OTA and GDS commission invoices against actual stays and folio details, identifying incorrect charges, discrepancies and potential overpayments to protect hotel revenue.
No-Shows & Cancellations: Aphy automates repetitive processes surrounding cancellations and no-shows, from applying hotel-defined payment policies to handling the required follow-up actions and reporting no-shows to booking channels.
Custom Workflows: Beyond its built-in automations, Aphy supports selected custom workflows tailored to a hotel's specific operational requirements. Depending on the use case and available integrations, additional rules and processes can be configured to further reduce repetitive manual work.
Inbox Management: Aphy reads and categorizes incoming emails, drafts responses to guest inquiries and other frequently asked questions, and routes messages requiring personal attention to the appropriate team members. Hotels remain in control of which communications Aphy handles and which require human involvement.
One Platform. Less Manual Work.
All capabilities run within one configurable platform, using connected hotel systems and transparent activity reporting. Whether managing a single property or multiple hotels, Aphy helps reduce repetitive administrative work, giving hotel teams more time to focus on their guests, collaborate effectively and enjoy a less stressful working day.
- Take repetitive work off your team's hands
- Aphy handles repetitive checks and routine tasks across reservations, payments, commissions and inboxes, reducing administrative workloads and giving hotel teams more time for their guests.
- Catch issues before they become problems
- Aphy checks reservations as they arrive, spotting mismatched rates, dates and guest details early, and taking supported corrective action before issues reach the front desk.
- Protect revenue with automated checks
- From missing payments to incorrect OTA and GDS commissions, Aphy identifies discrepancies and supports follow-up actions to help hotels recover revenue and avoid unnecessary losses.
- Maintain visibility and control over AI
- Aphy logs its actions, involves staff when decisions are needed and supports selected configurable workflows, helping hotels automate routine work without losing oversight.
Integration features
Works with your existing Apaleo configuration
Aphy reads your existing rate plans, services, cancellation policies, company profiles, market segments and other relevant settings directly from Apaleo, allowing automations to work with your property's actual configuration.
Automated reservation checks and updates
Aphy checks reservation details in Apaleo against information from connected booking channels, identifying discrepancies in rates, dates, room types and guest information, and making supported corrections directly in your PMS.
Payment verification and follow-ups
Aphy checks payment information linked to your Apaleo reservations, identifies missing or incomplete payments, and automatically sends payment follow-ups with payment links when needed, helping your team secure outstanding payments.