Germany

Plainview AI

Revolutionize Your Hotel's Phone Service with Our AI Hotel Assistant - Eliminate lost bookings and guest wait times, so every call turns into a guest experience like no other.

**Never Miss a Call**: Our AI ensures that every call is answered instantly, day or night. It prevents missed calls, which in turn can stop you from losing revenue during your staff’s busiest times or when you're closed.

**Free up Staff**: Nobody likes answering the same questions all day. We take care of inquiries and reservations, so your team members can devote their attention to crafting the most personalized and best-fitting experience for your guests.

**Real-time Sync:** We not only take care of the reservations but also update your system in real-time on every booking detail so that everything is accurate and up to date.

**Improve Guest Satisfaction:** Fast and efficient phone service makes guests happier. Our AI makes sure every call is handled with efficiency and courtesy, upholding the high standards of your best employees.



Records each new booking directly to apaleo

Automated Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Payment Links

Whether it's 2 AM or Christmas, Plainview's got your back, making sure no caller is left hanging and every booking is received.

Always On Duty

Plainview is somewhere around 50% cheaper than hiring traditional staff and we don’t need a vacation or get sick, ever.




~50% Lower Expenses

Save now with Early Bird! Only until July 2024.

Early Bird Rate

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Automation platforms allow technical and non-technical users to automate processes through a user-friendly  interfaces instead of traditional computer programming.

Automation platforms

Switzerland

ailean

**Introducing ailean: The Future of Hospitality Operations**

ailean is a pioneering artificial intelligence platform, revolutionizing the way hotels operate. Designed with simplicity and sophistication in mind, ailean seamlessly integrates into your existing tech stack, becoming the silent engine that powers your operations without the need for any technical expertise from your team.

**Key Features of ailean:**

1. **Effortless Integration:** ailean is not just another tool in your arsenal; it's the backbone of your operations. With effortless integration into your current systems, ailean works quietly in the background, ensuring that you don't need to learn new software or dive into the complexities of AI.

2. **Beyond a Digital Assistant:** ailean is redefining the role of AI in hospitality. Far from being a simple chatbot, ailean is an operational AI, bridging the gap between conventional digital interactions and true operational autonomy. ailean understands the intricacies of daily hotel operations and proactively manages tasks, from guest communications to managing OTA channels, all without human intervention.

3. **Operational Excellence:** At its core, ailean is about enhancing efficiency and the guest experience simultaneously. It's smart, self-operating, and capable of managing a multitude of tasks at once. Whether it's streamlining check-ins, optimizing room assignments, or ensuring guests' needs are met promptly, ailean does it all, setting a new standard in operational excellence.

4. **Visionary Technology:** The development of ailean is driven by a vision to empower hoteliers with sophisticated AI technology that not only manages but steers the majority of their operations. As ailean evolves, it aims to take on an even greater role in managing the hotel tech stack, freeing hoteliers to focus on what matters most: delivering exceptional guest experiences.

**Embrace the Future With ailean:**

Choose ailean and join the vanguard of hotels leveraging groundbreaking AI to streamline operations, enhance guest satisfaction, and redefine the hospitality industry. With ailean, experience the power of operational AI and unlock the potential of your hotel like never before.

Your way to using ailean: 
1. First we invite you to a short call to explain and demo ailean
2. Then we set-up a "light" version for you to test with ailean your own hotel setup
3. Ready to "hire" ailean? You answer a selection of questions once so that we can set up ailean. ailean is now trained on your hotel and ready to operate. 


ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Seamless PMS Integration

Leveraging the Apaleo platform, ailean automates guest communication, delivering timely messages, from booking confirmations, during the stay requests, booking changes, advice about todos, to check-out instructions, in the guest's preferred language, enhancing the guest journey at every step.

Automated Guest Messaging with AI (more than any chatbot)

ailean enhances hotel management by autonomously handling bookings, guest profiles, payments, and billing through Apaleo PMS integration. This AI-driven solution boosts efficiency, ensuring smooth operations and superior guest experiences with minimal manual intervention.

Automated Administrative Management

ailean knows when to act and when to involve human staff, ensuring guests always receive the most appropriate, personalized service.

Smart AI-Human Handover

Experience the reliability of AI that never forgets or falters, delivering consistent service quality around the clock for peace of mind.

Unfailing Consistency

ailean intelligently upsells and cross-sells, by understanding guests needs enhancing your financial performance effortlessly.

Consistency in Up & Cross-selling

Elevate guest experiences with 24/7 support in 125 languages, personalized interactions, and memory of guest preferences for unforgettable stays.

Supreme Guest Satisfaction

ailean for hospitality

Embrace AI with our Early Adapters Pioneer Package. Lead the tech revolution, boost efficiency, and shape the future of hospitality with us.

Early Adaptors Pioneer Offer

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Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

United States

Owner Center

A complete Owner Management tool with customizable features and automation capabilities, allowing you to create owner invoices, statements, booking reports and collect payments. Owner Center stands out as a robust platform that provides property managers and owners with powerful tools for streamlined communication and financial management. 


This feature provides the ability for creation & delivery of owner statements and invoices at intervals of your choice (Weekly, Bi-Weekly, Monthly, or Yearly) by selecting automatic option. You can also include canceled bookings and expenses in these documents.

Automatic & Manual Statement & Invoice Creation

Property managers have the flexibility to set custom payout rules, ensuring that owners receive payments according to their unique financial agreements.

Custom Payout Rules

Owner Center enables property managers to customize privileges for each owner, ensuring that access and control are tailored to individual preferences and requirements.

Customized Privileges

Owner Center introduces a revenue recognition method that allows you to choose the date from which revenue is calculated on statements or invoices, helping you align your financial reporting.

Revenue Recognition

This feature automates the creation and delivery of owner statements and invoices at intervals of your choice (Weekly, Bi-Weekly, Monthly, or Yearly). You can also include canceled bookings & expenses

Automatic Statements & Invoices

Addressing high demand, Owner Center includes a Profit & Loss report that enables you to access, filter, and download data related to total revenue, expenses, and net revenue on a monthly basis.

Profit & Loss Report

Per Owner Plan

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In a hotel, operations are spread across the property and split-up into different departments, shifts and duties making it a challenge for many employees to have an efficient and clear way of communicating with one another. Traditional operations relied on time-consuming handovers,  flip through binders and review backlogs. Staff communication and task management tools have the focus to improve the communication between hotel departments, streamline processes and improve operational efficiency. Furthermore, these tools enable the head of departments and management to control standard operating procedures (SOP’s) at all times.

Staff collaboration tools

Belgium

Expect Me

On our platform, guests can book an individual room from an interactive floor plan, as easy as picking their seat on a plane.

For years we have been used to selecting our seats on an airplane, at the movies, or at the theatre. It's now time to bring that experience to hotels!

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories, but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward direct bookings and loyal guests. 

We empower guests to personalize their stay by selecting and guaranteeing their individual room, plus a selection of ancillary products and services hotels offer them.

Whatever your objective, we have you covered so that you can focus on elevating the ultimate hospitality experience for your guests.

We read the availability for each individual room straight from Apaleo and provide real-time synchronization. You assign a room to a guest yourself?  Put a room out-of-order?  We will pick it up immediately and block that room for selection through our platform. 

Real-time availability on individual room level

Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.

Fully automated booking process

We are a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.

Expert support

Optimize revenue for each individual room, and upsell specific products and services to drive ancillary revenue. Our interactive dashboard gives you insights and analytics on hotel and chain-level.

Enjoy incremental revenue

A unique selling proposition no OTA or third party can offer, so you save those commission fees. 

Drive more direct bookings

Let your guests be in control by providing them with an elevated experience they love. Guest messages can be sent by us or through your own platforms and communication tools.

Increase guest satisfaction

2-way integration with Apaleo to fully automate the booking and operational processes. Free your team from dealing with room moves, free upgrades, or time-consuming room allocation. 

Maximize operational efficiency

expect me

Our subscription fee is charged per unit/month (minimum fee of €135 per hotel/month). 
A 10% discount is offered when paid annually.

Standard plan

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An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

UMNION GmbH

UMNION® is the all-in-one CRM platform with direct connection to Apaleo.

Get a 360 degree view of your guests with detailed profiles, an overview of all past reservations and smart categorizations.

360 degree view of all guests with complete profiles, past stays, total revenue per guest and categorization.

Guest profiles

CRM system with direct connection to Apaleo and additional features like guest profiles, check-in or reservations. Everything on one platform.

Full Apaleo connection

Get a 360 degree view of your guests with complete guest profiles, a history of all past stays, total revenue per customer and categorizations.

360 degree guest profile

CRM system with additional features like check-in, email automation or guest communication. Everything on one platform.

All-in-one platform

UMNION

UMNION® CRM & Sales Automation

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Canada

Autohost

Autohost helps hotels and short-term rental operators to check-in guests online, as airlines do, but with advanced guest vetting to help reduce fraud, chargebacks, parties, sex trafficking, and increase revenue.

Flag any suspicious online activity and/or attempts by the guest to evade identification

Fraud and Chargeback Protection

Analyze every guest, assessing and identifying the reservation's risk level

Screening AI

Validate your guest's ID document and match it with a selfie to verify their identity

ID Verification

When you rely on Autohost to vet and de-risk your reservations, you can confidently remove booking restrictions from your OTAs.

Increased Revenue Opportunities

Keep your properties safe while growing your portfolio. Autohost introduces a systematic and unbiased process for guest screening that can quickly scale to match any business size.

Safety at Scale

Flag all types of fraud, including fake profiles, stolen credit cards, and identity theft.

Chargeback Protection

Using machine learning, we’ve created a dynamic guest-screening process designed to flag risky reservations.

 Intelligent guest screening

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Identity management systems

Juyo Analytics

Juyo is the hotel data analytics and visualization platform that empowers hotel commercial teams to drive the most profitable business. With Juyo Analytics you can use our predefined and customizable data constellations and also design your own dashboards with interactive analytics from scratch! Using data you already own, and more.

Individual hotel or chain? No problem!

__Features & Functionalities:__
1. Juyo Canvas is ultra-flexible: Use pre-designed customizable Constellations as a starting point or Design Your Own dashboards from scratch that turn data from your PMS and other sources into actionable insights. Analyze your data including:
     - Segment statistics
     - Channel production
     - Rate Code performance
     - Company performance
     - Agency performance
     - Room type statistics
     - Source Market production
     - Booking behavior (Length of Stay, Lead Time)
     - Stay Patterns (DOW, Occupancy Bands)
     - Review Scores
     - Competitor/Market pricing and demand information
     And More...
2. Put your own performance into context by adding market intelligence to your dashboards.
3. Go Total Revenue and optimize for income beyond Room Revenue to include for example F&B, Spa and Others
4. Manage your day-to-day business in Juyo Launchpad - a central place to:
     - Build forecasts & budgets
     - Communicate on daily strategies, events and more in a dynamic demand calendar
     - Benchmark pricing against competitors

Juyo visualizes that data in ways that lead to quick insights on your business. Whether you are strategizing for next year's budget or looking to optimize marketing spend in markets that are more profitable than others. Juyo leads the way!

Get more value out of the data your hotel generates every day

PMS data on its own only tells part of the story. You can define the true value of your hotel's performance by putting it into context with for example market or competitor data. Understand how an ADR increase impacted client satisfaction or how your price/value score compares to your competition.

Combine your PMS data with other data sources

Save 6-8 hours per Revenue Mgr per Week in data-work: exporting, manipulating, combining, etc.
Juyo does it all for you. Once we connect to your systems the data is automatically modelled and usable.

Instant ROI

Juyo's UX and sorting/filtering/visualization capabilities allow you to effortlessly turn your data into insights and consequently actions. The data will tell its story and lead to better decisions.

Fast data-exploration

Constellations are Juyo's pre-designed and fully customizable dashboards within: Performance, (Total/Net) Revenue Mgmt, Distribution, Sales & Marketing. You can also build your own dash from scratch.

Customizable to anyone's preference

With integrations to external systems that give insight into competitor and market pricing, review scores and performance - Juyo places your data into the context needed to get to insights and action.

Data in context

JUYO Analytics

Our ready-to-go package for Juyo's Commercial Module, excluding AI capabilities. Contact us for a customized quote based on your needs.

Juyo's Commercial module for up to 3 months. If you decide to continue using Juyo the Pilot charge will be deducted from your first invoice.

3-month Pilot

Juyo connects the dots between systems across your hotels

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From Rooms Revenue Management to Total Revenue Management

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Explore your business in every way imaginable

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From Revenue Management to Profit Management

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Where is your business coming from and how does it behave?

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Juyo Launchpad powers a quick day-by-day overview 

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Analytics & business intelligence

Czech Republic

Make

Make is a visual platform that lets you design, build, and automate anything–from simple tasks to complex workflows—in minutes. With Make, you can send information between Apaleo and thousands of apps. It’s fast and easy to use, visually intuitive and requires zero coding expertise.

__Connect Apaleo with any app or service__
Do more with Apaleo. Make (formerly Integromat) lets you connect Apaleo with 1000+ popular apps in just a few clicks, without any coding. Missing an app in our library? Use Make’s no-code toolkit, which includes the generic HTTP app that allows you to connect to any app or service with an API.

__Create without limits__
Make lets you build as if you were a developer, without writing any code.
- Design workflows with as many steps as you need
- Integrate an infinite number of apps in a single workflow
- To build complex workflows, you can use Make’s powerful no-code toolkit, which includes advanced features like iterations, aggregations, conditional logic, filtering, error handling, execution history log, and more.

__Build faster than ever__
- With Make, it’s fast and easy to create, test, and edit workflows.
- Make empowers creators across all business areas, sizes, and backgrounds to build solutions to workplace challenges. It’s never too late to start.

Design, build and automate with a visual drag-and-drop interface.

Free

For creatives and solopreneurs just getting started.


Core

For SMBs, startups, and automation pros who want to scale quickly.

For teams and agencies to collaborate and manage workflows.

Teams

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Integrators

Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

For serviced apartments

For selected service hotels

Create a digital customer journey

Streamline staff communication

Optimise your pricing

For independent hotels

For full service hotels

Legal environment 

Accounting software

The system that typically manages all a property's internal and external telephony communications and it's behavior.