About chatlyn
chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜
Here’s how chatlyn transforms guest communication: • Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences. • Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey. • Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed. • Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.
Why chatlyn Matters Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.
From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.
Main features of chatlyn: Omnichannel Inbox AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge) WhatsApp Newsletters Automation Studio (Guest Journey Builder) WebChat Widget
- Chatbot powered by AI 🤖
- Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.
- Seamless AI Communication Hub for Hospitality
- Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions.
- Control all your channels in one place📈
- Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.
- Increase your sales in the short term🚀
- Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!
Integration features
Show information about a guest next to the chat window!
Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!
Guest journey information live!
We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!