About chatlyn
https://chatlyn.com/en/integrations/apaleo-open-pms
chatlyn connects to apaleo in real time to turn your PMS data into personalized, automated guest communication across WhatsApp, Email, Webchat, and more. From booking confirmation to post-stay follow-up, your team spends less time on routine messages and more time delivering the experiences guests remember
- Automate the Full Guest Journey
- Booking, pre-arrival, check-in, check-out, and post-stay messages fire automatically based on apaleo events, personalized with real guest and booking data, with no manual effort required.
- AI Handles First-Level Guest Support
- chatlyn's AI chatbot responds to incoming guest questions in seconds, around the clock, and hands off to a human agent only when the conversation requires it.
- Every Channel in One Inbox
- WhatsApp, Email, Webchat, Meta Messenger, Airbnb, and Booking.com messages all land in a single inbox, with live apaleo booking details visible alongside every conversation.
- Drive Ancillary Revenue
- Send targeted upsell offers for room upgrades, dining, or spa at exactly the right moment in the guest journey, triggered automatically from apaleo reservation data.
Integration features
Real-Time Booking Sync
Reservations created, updated, or cancelled in apaleo reflect in chatlyn instantly, keeping agents fully informed without switching between systems.
Live Guest Journey Status
chatlyn shows whether each guest is in the pre-stay, in-house, or post-stay phase so every message your team sends is always contextually appropriate.
Multi-Property Support
One chatlyn account connects to multiple apaleo properties simultaneously, at no additional cost, with communication kept organized per property.