United States

Polydom Inc.

Una: The Ultimate AI Concierge, Perfectly Aligned with Your Front Desk Team

Imagine a Digital Concierge powered by AI that works alongside your front desk, seamlessly handling repetitive tasks, managing bookings, and addressing guest inquiries, all while speaking 50 languages in a natural, human-like voice. Una delivers a personalized, welcoming experience while seamlessly integrating with your PMS and task management systems, freeing your staff to focus on high-value interactions.

Una’s Standout Capabilities:

Human-Like Voice and Text Communication: Engages guests naturally through voice conversations, text chats, and phone calls, ensuring each interaction feels personal and authentic.
24/7 AI-Driven Guest Communication: Available around the clock, Una answers guest inquiries instantly, providing information, handling requests, and forwarding calls to human staff if needed.

Multilingual Support: Una speaks 50 languages fluently and can communicate via text in even more, catering to guests from around the world.

Intelligent Information Management: Centralizes and manages all hotel information—such as amenities, room photos, menu details, and local attractions—ensuring guests receive accurate, consistent answers and can fully explore what the hotel has to offer.

Direct Booking Management: Automates the booking process from inquiry to confirmation, reducing OTA dependency. Una also sends confirmation emails and payment links, delivering a seamless booking experience akin to human assistance.

Seamless PMS Integration: Connects with your Property Management System for real-time updates on availability and reservation modifications, streamlining the booking process.

Efficient Task Management: Uses AI to prioritize and allocate tasks. Una can either update tasks within a task management platform like HNext or send tasks directly through dedicated communication channels (such as WhatsApp or Telegram) for immediate action, as seen in the attached message screenshot.

Lead Generation for Marketing: Una can gather essential guest information, such as name, email, and phone number, turning each interaction into a lead opportunity for the marketing team.

Customizable, Brand-Aligned Responses: Tailors communication to reflect your hotel’s unique style and voice, ensuring each interaction aligns with your brand identity.


Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.

Real-Time Room Availability and Booking Sync

Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.

 Verbal Room Details with Visuals

Effortless Booking Confirmation

Una promotes direct bookings, upsells additional services, and gathers contact information for potential leads, supporting marketing efforts.

Increase Revenue and Leads

Una’s instant responses, multilingual support, and detailed information on amenities and attractions ensure a seamless guest experience from check-in to inquiries and beyond.

 Enhance Guest Satisfaction

Comprehensive Booking & Task Management: Una combines booking and task management into a unified, efficient workflow, enhancing coordination across front desk, housekeeping.

All-in-One Solution: Boost efficiency

Una’s advanced analytics offer insights for continuous improvement, while customizable responses ensure each interaction reflects your brand, making guests feel welcomed, valued, and well-served.

Data-Driven Decisions & Maintain Brand

24/7 multilingual AI Concierge service handling 90% of guest calls, reservations, instant FAQ answers, and boosting direct bookings.

Concierge & Booking Management 

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Conversational AI

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

Germany

Plainview AI

Our AI Hotel Assistant is designed to ensure that hoteliers never miss a call, no matter the time or day. It provides seamless 24/7 support, handling bookings, questions, and updates, so your staff can focus on other high value tasks.

Hoteliers can reduce the stress of missed calls and lost bookings, especially during peak hours or late at night. The AI Assistant provides:

• Instant Call Response 

• Real-time Booking Management

• Staff Workload Reduction

• Enhanced Guest Satisfaction

With our AI Assistant, your hotel’s phone service is always on, ensuring every opportunity is captured and your operations run smoothly. By automating routine tasks, it allows your team to concentrate on delivering exceptional service.



Records each new booking directly to apaleo

Automated Reservation Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Confirmation Links

With 24/7 availability and instant responses, guests feel valued and cared for, leading to higher satisfaction and repeat business.




24/7 Availability

 By ensuring no call goes unanswered, your app helps capture more bookings, directly increasing revenue opportunities for hoteliers.



No Lost Revenue

Guests receive an SMS link to securely enter their email and credit card, confirming their booking quickly and efficiently.



Easy Booking Confirmation

Give your employees a break and automate your phonecalls.

Medium

Enterprise 

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Operational AI

MARA Solutions

Responding to online reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant of MARA. Our tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.

Here are some key features:
- The most personal AI for review responses that adapts to your language
- Review Inbox with collected reviews from all your review sources. Replying becomes as easy as hitting "Generate reply" > "Send" > "Done".
- Truly personalized and actionable analytics, as individual as each hotel
- Response automation (e.g. automatic responses to 5-star reviews without text from Google)

Enable your staff to access MARA from your Apaleo dashboard to enhance your online reputation from your PMS. 

Access MARA from Apaleo

MARA helps you efficiently increase your ratings on platforms like Google, Booking, Tripadvisor etc. to enhance your online reputation and increase your hotels visibility.

Improve your overall rating

MARA customers achieve 100% response rates with ease because our AI understands your language and knows your hotel. This means you only need to approve replies and publish them from the Review Inbox.

Boost your response rates

We want to help you focus on what really matters - spending time with your guests to create an exceptional guest experience. MARA helps you save plenty of hours each week managing your reviews.

Save time and money

MARA AI Review Assistant

Complete Online Reputation Management solution to manage your guest reviews & feedback.

Inbox & Analytics

Copy & Paste Review Response Generator - not connected to review platforms (Google, Booking, etc.)

Generator

Generate the most personal AI review replies

An online reputation or review management system aggregates all guest reviews and ratings for a hotel from multiple online sources and allows hoteliers to manage, benchmark, analyze and respond to these reviews in one place. Especially for managing multi-property reviews centrally a review management system is helpful. These systems also support semantic text analysis, providing valuable insights enabling hotels to prioritise important issues or identify positive aspects by keywords. Depending on each tool, functionalities can be solely centered around the analysis of reviews or can also participate in increased review and feedback collection by providing surveying features. The distinction between feedback and reviews lies in the fact that feedback is mainly for internal use at the hotel gathering in-stay feedback to avoid potential public negative reviews. Reviews on the other hand, are the fact of driving additional traffic to public sites through a tripadvisor review collection partner for example.

Online reputation & feedback management

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media