Germany

Plainview AI

Our AI Hotel Assistant is designed to ensure that hoteliers never miss a call, no matter the time or day. It provides seamless 24/7 support, handling bookings, questions, and updates, so your staff can focus on other high value tasks.

Hoteliers can reduce the stress of missed calls and lost bookings, especially during peak hours or late at night. The AI Assistant provides:

• Instant Call Response 

• Real-time Booking Management

• Staff Workload Reduction

• Enhanced Guest Satisfaction

With our AI Assistant, your hotel’s phone service is always on, ensuring every opportunity is captured and your operations run smoothly. By automating routine tasks, it allows your team to concentrate on delivering exceptional service.



Records each new booking directly to apaleo

Automated Reservation Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Confirmation Links

With 24/7 availability and instant responses, guests feel valued and cared for, leading to higher satisfaction and repeat business.




24/7 Availability

 By ensuring no call goes unanswered, your app helps capture more bookings, directly increasing revenue opportunities for hoteliers.



No Lost Revenue

Guests receive an SMS link to securely enter their email and credit card, confirming their booking quickly and efficiently.



Easy Booking Confirmation

Give your employees a break and automate your phonecalls.

Medium

Enterprise 

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Conversational AI

Operational AI

United States

Polydom Inc.

General Overview.

Introducing UNA, the AI-powered concierge that transforms guest experiences and boosts revenue through direct bookings and additional services. Operating autonomously 24/7, UNA delivers comprehensive answers to guest inquiries in over 50+ languages via phone, text, and voice messages right on your hotel’s website widget.

Integration with PMS Apaleo.

UNA expertly handles the booking journey from start to finish—processing inquiries, confirming reservations and offering rooms and services based on your marketing strategies and guest preferences. Its advanced natural language processing manages complex requests, and updates from your website and Apaleo PMS, and provides precise, relevant responses. This cutting-edge solution enhances direct bookings, and operational efficiency, and offers valuable analytics for any type of accommodation.

Integration with TMS HNext by HKeeper.

UNA integrates seamlessly with TMS HNext by HKeeper (coming soon to the Apaleo Store), a top-tier hospitality management platform that optimizes operations and elevates guest experiences. With real-time data, task automation, and in-depth analytics, UNA ensures no guest request goes unanswered. Managers can easily oversee inventory and technical maintenance, assigning tasks on the go from any location.

UNA provides round-the-clock, AI-powered assistance, answering complex queries, offering personalized recommendations, and handling special requests at any time. This constant availability enhances guest satisfaction and improves booking conversions.

24/7 Intelligent Assistance

UNA speaks almost any existent  languages, enabling guests to make reservations but also to request any services and leave comments in their preferred language. This significantly broadens the hotel's reach, making it accessible to a global audience and greatly expanding booking opportunities.

 Multilingual Booking Capabilities

Changes to bookings made through UNA are instantly reflected in Apaleo PMS. This allows for flexible guest service, enabling easy date changes, room upgrades, or additional service requests without manual intervention.   

Real-time Modification Handling

UNA increases revenue by enabling guests to book directly using any communication channel, from Facebook and Instagram to text and voice chats, WhatsApp and Telegram, without forgetting the phone.

Boost revenue

"We serve you better than you expect" is not only a motto, it is the meaning of our work.
No more missed requests or comments, instant and competent response by UNA in 56 languages ​​24/7.

Increase guest satisfaction

 UNA boost operational efficiency by automating routine tasks, allowing human staff to focus on more strategic activities. This automation reduces labor costs and minimizes errors, leading to signific

Enlarge efficiency

By gaining valuable analytics on booking patterns, UNA can optimize pricing strategies, forecast demand, enhance occupancy rates, and ultimately, increase revenue.

Data-Driven Insights

UNA boosts your business by integrating with PMS Apaleo and TMS HNext by HKeeper to provide a comprehensive operating solution. 

UNA Concierge

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Austria

chatlyn GmbH

Hey! 🦜

We are AI-powered customer engagement platform, and we're here to transform your customer engagement experience. Our platform is designed to automate client communication, reduce your workload, and enhance customer satisfaction, ultimately boosting your revenue.

chatlyn’s standout feature is its omnichannel inbox, which consolidates all customer interactions—email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram, and more—into one central hub. This ensures seamless communication management and enhances response efficiency. ⚡ 

The platform's powerful ticketing system allows for easy assignment and tracking of client requests, ensuring no customer is left unanswered. The Webchat widget integrates live chat functionality directly into your website, providing customers with an effortless way to reach you.

Maximize engagement and boost conversions with chatlyn’s WhatsApp newsletter feature. Imagine sending targeted, automated messages directly to your customers, ensuring they get the right information at the right time. 🕒

Save time and increase leads with our powerful marketing automation tools. Our keyword detection feature takes care of common inquiries automatically, so your team can focus on what really matters. Plus, seamless integration with CRM, PMS, POS, and other systems gives you a comprehensive view of your clients, helping you craft even better engagement strategies. 📈

Detailed analytics and reports offer insights into customer behavior and engagement, allowing you to refine interactions and boost performance. Plus, chatlyn is 100% GDPR compliant, ensuring data privacy. 🔒

Access customer data anytime, anywhere with chatlyn’s web, iOS, and Android apps. Whether you’re looking to improve customer communication, increase conversions, or drive sales, chatlyn is the ultimate tool for your business.

Why You'll Love Chatlyn:
* Omnichannel Communication: Centralize all communication channels, streamline your team’s workflow, and significantly boost customer satisfaction.
* Unmatched WhatsApp Engagement: Achieve incredible open rates and heightened engagement with our WhatsApp newsletter function.

Our digital guest journey on WhatsApp offers intelligent, automated interactions and upsell opportunities like spa bookings, restaurant reservations, and late check-out. AI chatbots save your team time by providing automatic, intelligent responses from your knowledge base. These tools not only enhance team efficiency but also deliver a seamless experience for guests, ensuring their requests are handled quickly and effortlessly.

With chatlyn, you're not just improving communication—you're transforming the way you connect with your customers. 💚


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform.

Seamless Communication Hub📲

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

MARA Solutions

Responding to online reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant of MARA. Our tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.

Here are some key features:
- The most personal AI for review responses that adapts to your language
- Review Inbox with collected reviews from all your review sources. Replying becomes as easy as hitting "Generate reply" > "Send" > "Done".
- Truly personalized and actionable analytics, as individual as each hotel
- Response automation (e.g. automatic responses to 5-star reviews without text from Google)

Enable your staff to access MARA from your Apaleo dashboard to enhance your online reputation from your PMS. 

Access MARA from Apaleo

MARA helps you efficiently increase your ratings on platforms like Google, Booking, Tripadvisor etc. to enhance your online reputation and increase your hotels visibility.

Improve your overall rating

MARA customers achieve 100% response rates with ease because our AI understands your language and knows your hotel. This means you only need to approve replies and publish them from the Review Inbox.

Boost your response rates

We want to help you focus on what really matters - spending time with your guests to create an exceptional guest experience. MARA helps you save plenty of hours each week managing your reviews.

Save time and money

MARA AI Review Assistant

Complete Online Reputation Management solution to manage your guest reviews & feedback.

Inbox & Analytics

Copy & Paste Review Response Generator - not connected to review platforms (Google, Booking, etc.)

Generator

Generate the most personal AI review replies

An online reputation or review management system aggregates all guest reviews and ratings for a hotel from multiple online sources and allows hoteliers to manage, benchmark, analyze and respond to these reviews in one place. Especially for managing multi-property reviews centrally a review management system is helpful. These systems also support semantic text analysis, providing valuable insights enabling hotels to prioritise important issues or identify positive aspects by keywords. Depending on each tool, functionalities can be solely centered around the analysis of reviews or can also participate in increased review and feedback collection by providing surveying features. The distinction between feedback and reviews lies in the fact that feedback is mainly for internal use at the hotel gathering in-stay feedback to avoid potential public negative reviews. Reviews on the other hand, are the fact of driving additional traffic to public sites through a tripadvisor review collection partner for example.

Online reputation & feedback management

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media