Switzerland

likeMagic

“Just as digital photography once replaced its predecessors, LIKE MAGIC is becoming a game changer in the hotel industry”, says one of our first customers. But why? 

Proudly engineered in Switzerland, LIKE MAGIC delivers a unique all-in-one solution for guests, employees and operators in just one browser-based, responsive web app. 

This means that guests book and check in online whenever they want, and unlock the door by using the same browser app that accompanies them along the whole stay with the hotel. 

The staff uses the same browser-based app to manage the guests' stay. What’s more, LIKE MAGIC acts like a platform so even the hotel software and door locks are connected. This allows LIKE MAGIC to monitor the stability of the system, which is a unique feature on the market.

What drives us? Starting from scratch, we rethink things completely and make considerable changes to what working in the hospitality industry may look like tomorrow.

All changes made by a guest or employee through the digital guest journey of LIKE MAGIC is reflected in Apaleo in real time and vice versa. This allows your hotel to have a fully digital and automated check-in and check-out process.

Real time integration with Apaleo

With LIKE MAGIC you are able to offer digital room keys to your guests. Additionally, through our self-serving kiosk guests can create physical key cards.

Digital room keys

Through LIKE MAGIC you can communicate with your guests through their preferred communication channel like SMS, WhatsApp or email.

Guest communication

✅ Contactless check-in & check-out—no waiting in line

✅ Digital room keys—access via smartphone

✅ AI-powered guest communication for instant responses

Seamless, Fully Digital Guest Journey 📲

✅ Automates 80% of front desk and operational tasks
✅ Reduces staffing costs by streamlining check-in, payments, and service requests
✅ Minimizes manual errors with automated workflows

Automate Operations & Reduce Costs 💰

✅ Personalized upselling at the right moment (early check-ins, upgrades, services)
✅ Automated payment processing for a frictionless experience
✅ Integrated booking engine to maximize direct reservati

Boost Revenue with Smart Upselling 💵

✅ Reduces dependency on front desk staff
✅ Automates service requests & housekeeping coordination
✅ task management for optimal staff allocation

Solve Labor Shortages & Increase Efficiency 

LIKE MAGIC

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Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

Germany

umnify GmbH

Hotels run on details, and umnify #hospitality ensures nothing slips through the cracks. Designed for modern hoteliers, these apps tackle everything from task management to guest communication, making life easier for staff and unforgettable for guests.

Imagine personalized emails sent exactly when they’re needed, guest profiles that merge automatically to create a single source of truth, and housekeeping tasks that organize themselves. umnify’s clever apps don’t just simplify processes—they turn them into seamless experiences.

Seamlessly integrated with apaleo’s open platform, umnify apps take full advantage of real-time data, keeping operations smooth and responsive. From boutique hotels to larger properties, this setup adapts to unique needs while future-proofing processes.

What sets umnify apart? A relentless focus on smart, efficient, and user-friendly solutions that make hospitality feel effortless. It's not just about running a hotel—it’s about elevating the guest and employee experience in every interaction.

Keep your guests hooked with personalized communication and spotless profiles – because a happy guest is a loyal guest.

Guest-Relationship-Management

No task gets lost in the shuffle – create, assign, and track tasks with ease to keep everything running like clockwork.

Traces & Tasks

Get your rooms ready in no time, track every detail, and deliver that wow factor – spotless rooms, happy guests.

Housekeeping

Manage guest profiles, bookings, housekeeping, and more in one place – it’s the all-in-one solution that’ll keep your hotel running at full speed.

One platform. All the power.

Streamline your processes and give your team the time they need to turn every guest stay into an exceptional experience.

More Time to Shine.

Maximize efficiency by syncing with apaleo in real-time – so you can focus on running your hotel, not managing software.

Seamless Integration, Instant Results.

Stop paying for extra subscriptions. With umnify #hospitality and apaleo, you get all the tools you need in one package, saving you money and headaches.

Save Big, Work Smarter.

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umnify #hospitality

umnify #hospitality suite

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Optimize efficiency and reduce manual work with powerful automation tools. From streamlining guest communications to synchronizing data across systems, these platforms help hotels save time, minimize errors, and enhance the overall guest experience. Automate repetitive tasks and focus on what truly matters—delivering exceptional hospitality. 

Automation platforms

aleno AG

aleno empowers hoteliers to bridge the gap between accommodation and F&B operations, boosting productivity and revenue by automating recurring processes. With over 50 functions across marketing, operations, and business insights, aleno seamlessly integrates with apaleo, as well as with CRM and POS systems, offering a unified approach to enhancing guest experiences throughout their journey.

All restaurant- and hotel-related guest information aligned at a glance directly in aleno.

Cross-Outlet-Guest-Information

On-Stay-Guest-Status in real time including information, such as whether a guest is currently in-house or not.

Real Time Guest Status

Automatic and seamless creation of restaurant reservations in aleno based on the mealplan stored in apaleo.

Seamless Reservation Automation

All measures in the areas of marketing, operations and business are aimed at optimising capacity utilisation.

Optimizing occupancy rates

AI-controlled table planning that distributes reservations efficiently.

AI-driven table allocation

Adjustments to guest bookings in the PMS, such as changes to dates, guest count, or meal plans, are instantly reflected in aleno’s reservation system.

Streamlining communication: rooms and f&b

aleno sends reservation overviews to your PMS, helping staff identify guests without dining plans, enabling targeted upsell opportunities.

Increasing guest retention/revenue per guest

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aleno

aleno is an all-in-one-solution with a transparent fixed pricing, depending on the number of guests. Further addons can be added.

Fixed Price

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Unlock powerful insights and make data-driven decisions with advanced analytics and BI tools. Track performance, monitor key metrics, and identify trends to optimize pricing, distribution, and guest experiences. Stay ahead of the competition with real-time data at your fingertips.

Analytics & business intelligence

PayJim UG (haftungsbeschränkt)

payjim is a web-based SaaS Self-Checkout solution that streamlines payment and checkout processes for hotels, with the aim of digitising and automating the checkout process for all guests. Our focus is on providing a fast and seamless checkout process that is user-friendly and convenient. Through our streamlined checkout flow, guests can quickly and easily review their bill, split it into business and private invoices, select from multiple payment options, and complete the checkout process independently, without any further interaction at the reception. All the necessary information about a guest's stay is available through a simple QR scan within their hotel room. Our service is completely independent and compatible with any other workflows within the hotel.

There are several advantages of using payjim:

- We offer fast, secure, and independent payment and checkout services to guests at any time. 
- Easy access to the payjim backoffice for managing and customising room QR-Codes. 
- Our automated internal processes include direct integration with apaleo Pay, which works seamless with your accounting and avoids any additional transaction fees.
- payjim is completely web-based, guests do not need to download any app or register to use our services.

In addition to our checkout service, we also offer an independent tipping solution for your team. Our payjim tipping tool enables guests to tip the entire hotel, different departments, or even individual staff members. For more information, please visit our website at https://www.payjim.de/products.

We offer a competitive pricing plan of 0.99 EUR per room per month, with a 30-day free trial. With our integration features, guests can make self-payments with the hotel's integrated payment provider and complete the Self-Checkout process independently after a full payment of the room is processed. Our payjim POS provides access to our backoffice with direct access to all QR codes for your rooms.


We use your payment provider for processing payments. This will increase efficiency and security for your guests and avoid any additional transaction fees.

Self payment with integrated payment provider

Allow your guests to review their invoice, update billing addresses and make changes if needed and checkout their room. After a full payment of the room, the guest will be checked out and the folio will be  closed automatically. No further communication needed.

Self-Checkout process

Our backoffice is easily set-up and gives you direct access to unique QR Codes for all your rooms. 
The QR codes can be downloaded and customised for print-outs or used digitally as a PNG file.

payjim POS

We offer fast, secure, and independent payment and checkout services to guests at any time to reduce stress in peak times.

Self-Checkout anytime

Easy access to the payjim backoffice for managing and customising room QR-Codes. 

POS backoffice

Our automated internal processes include direct integration with apaleo Pay, which avoid additional transaction fees.

Integrated payment

Additionally, guests do not need to download any app or register to use our services.

No download - no registration

PAYJIM

Pay by room. You decide which rooms should be active.

Standard Pricing

Guests can edit information, tip, pay & checkout

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Customise and manage the in-room QR codes 

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Elevate guest experiences with smart in-room technology. From lighting and temperature adjustments to service requests and entertainment, provide guests with seamless control at their fingertips. Enhance comfort, convenience, and personalization with intuitive in-room tablets and automation.

In-room control & tablets

Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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Enhance guest interactions with AI-powered messaging and voice assistants. Automate responses, provide instant support, and personalize guest experiences across chat, email, and voice channels. From answering booking inquiries to handling service requests, conversational AI ensures seamless, 24/7 engagement.

Conversational AI

Denmark

Faundit

Automating the headaches of Lost and found, Faundit increases operational efficiency and guest experience for 500+ hotels in 20+ countries.

By eliminating the manual parts that hoteliers must deal with to help guests, we free up time to focus on in-house guests and other important tasks.

The post-stay experience can turn a fantastic stay into a frustrating experience for guests if the Lost and found service does not live up to your hotel standards. With Faundit, those potential guest frustrations become relief and appreciation.

Faundit automates everything from guest contact and payment to package collection and safe return, fully white-labelled so you earn recognition.

We plant fruit trees on our hotels' behalf, with companies like Radisson Hotel Group compensating for 250.000 kg CO2 annually.


By integrating, you can directly access guest details in Faundit to unlock fast service or an entirely proactive approach with limited efforts.

Hoteliers report that a proactive Lost and found service lets them stand out and excel in their guest journey.

You can directly access guest details in Faundit for an efficient contact & return process, providing a great guest experience.

Access guest details

Eliminate manual tasks for the team by automating Lost and found returns and communication

Operational Efficiency

Ensure that a frustrating experience for your guest turn into a loyalty-building interaction

Guest Experience

Full service with everything included an no extra charges

Faundit overview page with statistics and required actions.

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Faundit found items listing with details.

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Faundit shipping form page requesting contact and shipping info

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Streamline housekeeping operations and improve team coordination with smart task management tools. Assign housekeeping tasks, track cleaning progress in real-time, and seamlessly update room status in the PMS. Instantly report maintenance issues, mark rooms as out of service, and enhance efficiency—all from one centralized platform.

Housekeeping & Staff collaboration

United States

HKeeper

HKeeper empowers your team to deliver top-notch service, ensuring that every guest experience is exceptional. With HKeeper, hotel management becomes more efficient, more sustainable, and more profitable.

Key benefits:

Automated Task Management: Set rules once to automate task assignments and control durations with SOP-based alerts, improving staff efficiency. Schedule recurring tasks effortlessly with the Planner module.

Virtual Concierge: Instantly convert guest requests into tasks for prompt staff action, unique to HKeeper.

Staff Scheduling: Optimize staff schedules using PMS booking data, ensuring real-time workforce alignment.

Supply and Stock Automation: Save 30% more time with automated material usage tracking and low-stock alerts, ensuring accurate inventory management.

Lost & Found: Streamline lost item tracking and guest returns with a centralized system.

Digital Logbook: Maintain transparent and accountable records with a digital log of events and activities.

Multilingual Communication: Overcome language barriers with automatic translations and voice recording, enabling smooth team communication.

Comprehensive Analytics: Track tasks, analyze workloads, and optimize resources with real-time data, keeping your team on budget and on time.

Instantly sync room availability, ensuring your team knows which rooms are available for cleaning and which are occupied, allowing for timely guest services. Automatically capture booking notes and integrate them into tasks to ensure guests' special requests are quickly addressed. 

Real-time Room Occupancy Updates & Reservation Notes

Optimize cleaning operations by automatically assigning tasks based on current and future bookings, thereby reducing downtime and increasing overall productivity.

Automatic Cleaning Task Assignment

Hkeeper updates the PMS in real-time to notify the front office when rooms have been cleaned, inspected, and are ready for guest check-in. It also pulls data from the PMS to provide staff with immediate updates on room statuses, such as "dirty" or "out of service."

Real-time Room Condition Updates

Boost your profit margins by 30% and freeing up to 20% of a manager's time with automation.

 OWNER & MANAGERS 

Enjoy real-time data and full functionality on the go with task assignments and team connections.

TRY MOBILE - FIRST APP  

User-Friendly Interface: Intuitive pictogram-based design, easy to use without extensive training.

90% VISUAL INTERFACE 

Go green by eliminating paper-based processes and reducing waste.

ENVIRONMENTAL IMPACT  

Prices best on a subscription model per room, per month. 

Pro Suite: all-in-one solution

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straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 3.000 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happened already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Form functionality.

Digital Registration Form

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check-in/out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.