Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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Conversational AI

A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

Switzerland

likeMagic

“Just as digital photography once replaced its predecessors, LIKE MAGIC is becoming a game changer in the hotel industry”, says one of our first customers. But why? 

Proudly engineered in Switzerland, LIKE MAGIC delivers a unique all-in-one solution for guests, employees and operators in just one browser-based, responsive web app. 

This means that guests book and check in online whenever they want, and unlock the door by using the same browser app that accompanies them along the whole stay with the hotel. 

The staff uses the same browser-based app to manage the guests' stay. What’s more, LIKE MAGIC acts like a platform so even the hotel software and door locks are connected. This allows LIKE MAGIC to monitor the stability of the system, which is a unique feature on the market.

What drives us? Starting from scratch, we rethink things completely and make considerable changes to what working in the hospitality industry may look like tomorrow.

All changes made by a guest or employee through the digital guest journey of LIKE MAGIC is reflected in Apaleo in real time and vice versa. This allows your hotel to have a fully digital and automated check-in and check-out process.

Real time integration with Apaleo

With LIKE MAGIC you are able to offer digital room keys to your guests. Additionally, through our self-serving kiosk guests can create physical key cards.

Digital room keys

Through LIKE MAGIC you can communicate with your guests through their preferred communication channel like SMS, WhatsApp or email.

Guest communication

Guests decide through the seamless and end-to-end personalized digital journey when they want to do what. 

Digital guest journey in just one place

Employees proactively support and communicate with their guests on their digital journey from an intuitive customer servicing platform.

Intuitive one-stop-solution for employees

Owners are provided with holistic guest profiles as well as operations data to steer their business in an efficient way and generate revenue.

 Holistic guest profiles

All (highly critical) business processes are specifically orchestrated and constantly monitored.

Full process & data ownership

LIKE MAGIC

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Kiosk & self-service check-in

Denmark

Faundit

Automating the headaches of Lost and found, Faundit increases operational efficiency and guest experience for 500+ hotels in 20+ countries.

By eliminating the manual parts that hoteliers must deal with to help guests, we free up time to focus on in-house guests and other important tasks.

The post-stay experience can turn a fantastic stay into a frustrating experience for guests if the Lost and found service does not live up to your hotel standards. With Faundit, those potential guest frustrations become relief and appreciation.

Faundit automates everything from guest contact and payment to package collection and safe return, fully white-labelled so you earn recognition.

We plant fruit trees on our hotels' behalf, with companies like Radisson Hotel Group compensating for 250.000 kg CO2 annually.


By integrating, you can directly access guest details in Faundit to unlock fast service or an entirely proactive approach with limited efforts.

Hoteliers report that a proactive Lost and found service lets them stand out and excel in their guest journey.

You can directly access guest details in Faundit for an efficient contact & return process, providing a great guest experience.

Access guest details

Eliminate manual tasks for the team by automating Lost and found returns and communication

Operational Efficiency

Ensure that a frustrating experience for your guest turn into a loyalty-building interaction

Guest Experience

Full service with everything included an no extra charges

Faundit overview page with statistics and required actions.

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Faundit found items listing with details.

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Faundit shipping form page requesting contact and shipping info

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Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.

Housekeeping & Staff collaboration

United States

HKeeper

HKeeper empowers your team to deliver top-notch service, ensuring that every guest experience is exceptional. With HKeeper, hotel management becomes more efficient, more sustainable, and more profitable.

Key benefits:

Automated Task Management: Set rules once to automate task assignments and control durations with SOP-based alerts, improving staff efficiency. Schedule recurring tasks effortlessly with the Planner module.

Virtual Concierge: Instantly convert guest requests into tasks for prompt staff action, unique to HKeeper.

Staff Scheduling: Optimize staff schedules using PMS booking data, ensuring real-time workforce alignment.

Supply and Stock Automation: Save 30% more time with automated material usage tracking and low-stock alerts, ensuring accurate inventory management.

Lost & Found: Streamline lost item tracking and guest returns with a centralized system.

Digital Logbook: Maintain transparent and accountable records with a digital log of events and activities.

Multilingual Communication: Overcome language barriers with automatic translations and voice recording, enabling smooth team communication.

Comprehensive Analytics: Track tasks, analyze workloads, and optimize resources with real-time data, keeping your team on budget and on time.

Instantly sync room availability, ensuring your team knows which rooms are available for cleaning and which are occupied, allowing for timely guest services. Automatically capture booking notes and integrate them into tasks to ensure guests' special requests are quickly addressed. 

Real-time Room Occupancy Updates & Reservation Notes

Optimize cleaning operations by automatically assigning tasks based on current and future bookings, thereby reducing downtime and increasing overall productivity.

Automatic Cleaning Task Assignment

Hkeeper updates the PMS in real-time to notify the front office when rooms have been cleaned, inspected, and are ready for guest check-in. It also pulls data from the PMS to provide staff with immediate updates on room statuses, such as "dirty" or "out of service."

Real-time Room Condition Updates

Boost your profit margins by 30% and freeing up to 20% of a manager's time with automation.

 OWNER & MANAGERS 

Enjoy real-time data and full functionality on the go with task assignments and team connections.

TRY MOBILE - FIRST APP  

User-Friendly Interface: Intuitive pictogram-based design, easy to use without extensive training.

90% VISUAL INTERFACE 

Go green by eliminating paper-based processes and reducing waste.

ENVIRONMENTAL IMPACT  

Prices best on a subscription model per room, per month. 

Pro Suite: all-in-one solution

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Germany

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 3.000 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happened already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Form functionality.

Digital Registration Form

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check-in/out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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Luxembourg

MAIC Sarl

MAIC's Workflow Optimization employs a cutting-edge closed-loop system, ensuring the swift allocation of guest requests to the appropriate department, thus enhancing the efficiency of hotel operations from start to finish. This system not only streamlines service delivery but also significantly reduces costs. Our advanced modules enhance guest interaction by providing early access to hotel services, from spa bookings to restaurant reservations, with a simple two-click system. The check-in/out process is expedited, and our restaurant service solution offers guests the autonomy to order and pay, leading to a streamlined, paperless operation. Similarly, spa management is simplified, allowing for easy appointment setting.

Adopting MAIC in a 200-room resort, complete with dining, spa, events, and rentals, improves service quality with fewer staff. The system's efficiency doubles the return on investment and can increase service sales by up to 20%. MAIC's implementation results in significant labor cost savings depending on the modules employed, directly benefiting the bottom line, as labor is a major expense in hotel operations. Embrace MAIC for peak hospitality performance

We pull Apaleo reservations to automate room assignments for housekeeping, import notes and services assigned to the reservation, generate restaurant reports (food plans), assign tables in restaurants, and more

Reservations

We pull Apaleo services to connect them to MAICs, so you can easily post them one-to-one to Apaleo and back to MAIC. Change a price in Apaleo, and MAIC updates immediately. Give Apaleo services more life in MAIC by letting MAIC trigger services independently and at the time you want

Services

We pull your units from Apaleo, connect them in minutes, and sync all room statuses for a real-time update of room conditions

Units

Streamline your operations with automated request management, routine tasks, preventive maintenance, housekeeping, spa reservations, and table management. Enjoy team communication on any language 

Operations

Enhance guest engagement with a personalized  pre-stay email, offering one-click access to a personal digital concierge—streamlining service bookings for an exceptional stay.

Guest Engagement

MAIC OS

Our Model can be based on Rooms or Modules depending on the Scope employed

Subscription

MAIC has modules for every aspect of your operations

Make your Guest engagement a memorable experience

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Belgium

ExpectMe

ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.

We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.

Our platform integrates seamlessly with Apaleo, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability. 

Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.


We read the availability for each individual room straight from Apaleo and provide real-time synchronization. You assign a room to a guest yourself?  Put a room out-of-order?  We will pick it up immediately and block that room for selection through our platform. 

Real-time availability on individual room level

Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.

Fully automated booking process

We are a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.

Expert support

Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.

Enjoy incremental revenue and profitability

Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.

Elevate guest experience

Provide room selection to your loyalty or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.

Drive more direct bookings

2-way integration with Apaleo to fully automate the booking and operational processes. Free your team from dealing with room moves, free upgrades, or time-consuming room allocation. 

Maximize operational efficiency

expect me

Our subscription fee is charged per unit/month (minimum fee of €135 per hotel/month). 
A 10% discount is offered when paid annually.

Basic package

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An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

YAY! Digital GmbH

You know the problem!

It's a stressful morning and all the guests want to have breakfast together. The guest list is probably still lying next to the spilled orange juice at the other end of the restaurant.

With MyBreakfast, we solve a problem that has existed in the hotel industry for decades. We are putting an end to printed guest lists in the breakfast room.

Not only are these printed lists a veritable Eldorado for data thieves and therefore a real security risk, they also don't fit in at all with the modern hotel landscape of today.

With MyBreakfast, your guest data is always perfectly synchronized with your PMS. So you know at a glance which rooms have booked breakfast, can record walk-ins directly and welcome VIPs or birthday children with an extra smile.

With our direct integration into Apaleo, your digital breakfast check-in is just a few minutes away, and with the free 30-day trial, you don't take any risks.

Enables the automatic import of current guest lists from Apaleo into MyBreakfast. This ensures that all breakfast reservations and guest data are up-to-date, synchronized and available to breakfast staff at all times, without manual effort.

Automatic import of daily guest data

Automatically checks whether breakfast is already included in the guest's booked rate plan. This information is displayed in MyBreakfast and helps hotel staff to keep an overview and avoid misunderstandings.

Comparison of rates and services

Check in your guests quickly and stress-free via tablet, smartphone or PC.

Guest management & digital check-in

Work on several devices simultaneously as a team and speed up your check-in service.

Working in a team & live synchronization

With just one glance, you can recognize VIPs and special events (e.g. birthdays, anniversaries) directly at check-in.

Marking of VIPs, anniversaries & birthdays

We protect the privacy of your guests by preventing unauthorized access to your guest data.

Perfect privacy

MyBreakfast

Offers basic functions such as guest management, digital check-in and real-time synchronization. Ideal for smaller hotels.

Advanced analysis, VIP functions and individual design. Perfect for a first-class breakfast experience.

Premium

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Sales & catering software

Hotelbird 

Hotelbird has transformed the guest experience in hospitality with over 130.000 contracted hotel rooms in 29 european countries, 3 service channels for guests and over 50 interfaces to the leading system providers in the hotel industry. 

Our mission is to provide hotel companies with core technology for a seamless and digital guest experience to enhance operational success.  
We accompany your guests before arrival, during their stay, and after departure. All interactions with the hotel can be digitally mapped and integrated into your existing guest communication.  

Hotelbird collaborates with leading hotel chains in Europe, including Achat Hotels, Amano Hotels, Atlantic Hotels, Best Western Hotels, Brera Apartments, Dorint Hotels, Falkensteiner Hotels, Great2Stay, Smartments, IHG Hotels, Koncept Hotels, Lindner Hotels, MEININGER Hotels, Motel One, Super 8 Hotels or Welcome Hotels. 


Hotelbird lets guests check in/out digitally via their mobile devices, eliminating reception queues. Full Apaleo integration automates data transfer, reducing staff workload and ensuring accuracy. This streamlined process offers flexibility and convenience, even without a dedicated app.

Digital Check-In/Out

Keep guests engaged with our guest communication & digital guest folder. Inform about events, promotions, and offers via automated & personalized emails & push notifications. The folder includes a direct booking link, hotel details & more.Strengthen customer loyalty with this communication channels.