Duve’s holistic platform provides hoteliers with a unified guest management solution that covers the entire digital guest journey from contactless check-in, through a branded guest app, a multi-channel communication hub, and an eCommerce/upselling platform offering the right service to the right guest at the right time. Duve enables every hotelier to easily offer their guests a personalized experience, tailored to their needs, in their own language available for them 24/7 at their fingertips.
- Streamline operations
- Online check-in, communicating with your staff through multiple channels, placing requests or purchases directly through their Guest App, you can focus less on operations and more on guests' attention
- Improve guest satisfaction
- With Duve youll boost guest satisfaction by allowing guests to easily interact with your staff, have access to all the information they may need, and receive personalized recommendations.
- Increase revenues
- Automated upsells and smart tools within Duve will help your property generate additional revenues. Duve's customers reach an average of 345% ROI from personalizing upsells!
PMS Integration, Branded Guest App and Upsells
Duve provides full 2-way integration with your PMS: ID documents, personal details, and automatic updates of the reservation details in real-time. Create a branded guest app with all the information, in-house services, and different upsells - communicating in over 18 languages.
Smart Scheduled Messages, Broadcast Messaging and ID Document
• Send the right message to the right guest at the optimal time. • Send broadcast messages to different groups and segments of guests based on different filters. • Enable guests to securely upload documents directly from their mobile device into the PMS guest profile before arriving at the hotel.
Give your guests access to their room keys directly from their mobile phone and Guest App, using Duve’s mobile key integrations.