United Kingdom

Welcome Pickups

Welcome Pickups is a forever-free software tool that allows hotel managers and hospitality professionals to automate their luxury hotel guest pickups and transfers during their stay. Allow your guests to book their transfers right after they book a room with you.

By automating the hotel guest transport service entirely, Welcome Pickups significantly reduces manual tasks for hotel staff, enabling them to allocate more time to enhancing guest services and other critical management functions, thus maximizing operational efficiency and guest satisfaction.

At the same time, by prioritizing the guest experience, Welcome Pickups offers reliable, comfortable, and hassle-free hotel pickup solutions, thereby elevating overall satisfaction and fostering positive first and last impressions of the hotel.

Every time a guest books a room with you, the integration will send an email prompting them to book their transfer to your hotel. All without you lifting a finger.

Automate guest experience, communication, and transfers

Never pick up the phone to arrange your guest pickups and transfers again. Allow guests to do it independently so you can focus on what matter the most.

Streamline hotel operations

Your free partner account includes – among others – a forever-free integration with Apaleo. And you can trust that we prioritize GDPR compliance to safeguard your customer’s personal data.

Forever-free integration

Allow your guests to book their rides to and from your hotel so you don’t have to, and offer a top-notch experience before they check in – 100% automatically.

Top-rated transfer tech solution

Earn commissions effortlessly for each ride operated, track everything through your dashboard, and gain valuable upsell opportunities like early check-ins and late check-outs.

Make money with each guest ride

A warm welcome and a mini-tour of the city are included in the 5-star transfer that travellers consistently rank #1. Pre-booked and prepaid – no surprises, no cash in hand, no worry.

Elevate your guest experience

We hand-pick and train the top English speaking drivers ensuring top satisfaction rates. Drivers monitor flight delays for a streamlined experience, and, if needed, our support team is available 24/7.

Your guests are in great hands

Welcome Pickups will never ask partners for any fee – on the contrary, our partners make money with each ride operated.

Hotel Partner Account

Hotels can check all guest and trip details – even in real time.

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Hotels can see a list of their guest upcoming transfers.

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A dedicated landing page for guests to book their transfers.

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Boost revenue and enhance guest experiences with personalized upselling. Offer room upgrades, spa treatments, dining reservations, and more—strategically tailored to each guest before or during their stay. Maximize ancillary revenue while delivering the right offer at the perfect moment.

Upselling & upgrading platforms

Belgium

ExpectMe

ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.

We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.

Our platform integrates seamlessly with Apaleo, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability. 

Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.


We read the availability for each individual room straight from Apaleo and provide real-time synchronization. You assign a room to a guest yourself?  Put a room out-of-order?  We will pick it up immediately and block that room for selection through our platform. 

Real-time availability on individual room level

Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.

Fully automated booking process

We are a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.

Expert support

Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.

Enjoy incremental revenue and profitability

Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.

Elevate guest experience

Provide room selection to your loyalty or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.

Drive more direct bookings

2-way integration with Apaleo to fully automate the booking and operational processes. Free your team from dealing with room moves, free upgrades, or time-consuming room allocation. 

Maximize operational efficiency

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Our subscription fee is charged per unit/month (minimum fee of €135 per hotel/month). 
A 10% discount is offered when paid annually.

Basic package

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Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Spain

Chekin

Chekin helps hotels and vacation rental managers automate the entire check-in process, from booking confirmation to check-out. With over 50,000 client properties worldwide, Chekin helps streamline operations, save time, enhance guest satisfaction, and generate additional revenue.     
                                                         
Designed to enhance and simplify the check-in experience, Chekin offers features such as guest registration and identification, remote access, sending guest information to the police, online deposits, upselling, and much more.

Provide an elevated guest experience at your property by eliminating long lines and the need for guests to download apps for check-in. Instead, offer a seamless online check-in process with remote access through digital keys.

Enhance the guest experience

With Chekin, automate operations to save time. Moreover, utilize the upselling functionality to offer additional services, generating extra revenue per booking.

Save 87% of your time and boost revenue 

Chekin safeguards your property against potential damages, fraud, or identity theft. Be assured by your guests and avoid fines for non-compliance with legal requirements.

Protect your properties against potential damage

Avoid paperwork and long waits to register your guests. Collect their data quickly through the online registration link. Our online check-in is completely customizable, allowing you to add your logo, 

A Branded Online check-in experience

At Chekin, we collaborate with a wide network of local authorities around the world to ensure that the creation and reporting of guest registration slips, as well as the storage of data required by la

Avoid Penalties: Be Legally Compliant

Unexpected events can occur, and it's important to be prepared. Chekin offers a variety of protection options:
Online Deposits: You decide the amount and type of deposit. Once confirmed that there is 

Protected against potential property damage

Boost your income by offering customizable experiences for guests. Our clients have seen a 35% income increase. Most frequently sold services include pet-friendly options, late check-out, early check-

Additional Income with Upselling

Online/Onsite check-in guests registration

Basic package 

Basic package + identity verification, fully cuomstizable guest app, tourist taxes and remote access 

Full package

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Ensure compliance with guest registration and data protection requirements. Streamline check-in processes while adhering to local legal frameworks, ensuring a seamless and secure experience for both guests and your hotel. Stay ahead of regulatory changes with the right tools.

Legal environment 

Canada

Plusgrade

Plusgrade’s hotel upselling platform redefines the guest experience with innovative ancillary revenue solutions proven to elevate guest satisfaction, drive incremental profit, and optimize yield on guestroom inventory. Over 200 companies worldwide trust Plusgrade’s ancillary offerings and loyalty expertise to create incredible travel experiences and new revenue opportunities. Founded in 2009, Plusgrade is headquartered in Montreal with offices in Toronto, New York, San Francisco, London, Dubai, Tel Aviv and Singapore.

Integrated | Automated | Data-driven | High Conversion | Inventory Optimization | Increases ADR and RevPAG | Saves front desk time | Boosts guest experience and loyalty

Provide hotel guests with the option to bid on or purchase premium room upgrades through a seamless, white-label user experience. Premium Upgrade increases ancillary revenue while delivering an exceptional guest experience.

Premium Upgrade

Unlock a world of flexibility for your guests, allowing them to check-in early, extend their stay, or check-out later. StayExtend revolutionizes revenue generation by maximizing high-margin opportunities while delivering unparalleled guest experiences.

StayExtend

Empower guests to personalize their stays with access to a multitude of post-booking amenities, from pre-reserved spa sessions and dinners to on-property rentals and event access. StayPlus targeted offers cater to individual preferences, boosting sales and conversion rates for add-on services. 

StayPlus

Experience seamless automation with our ready-to-use ancillary solutions, simplifying the implementation process from day one.

Effortless implementation 

Unlock maximum benefits without any implementation fees or upfront costs with our white-label solutions, ensuring a risk-free investment.

Zero-risk solutions

Gain a competitive edge with our data-driven strategy, leveraging market insights from our extensive global ancillary network.

Data-driven strategy

Increase revenue with personalized, customer-set maximum bids to lift conversions.

Amplified customer engagement

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Iceland

Reserva

Reserva is a unique gift card application that transforms how hotels connect with their guests. A complete end-to-end gift card and voucher application for hotels. 

Connect your PMS or Channel manager with Reserva. Sync availability and restrictions.
Bookings, modifications, and cancellations

Beautiful gift cards that are connected to a rate plan and have a fixed price, inventory, validity, title, description, and length of stay.

Manually issue or sell on your website and get paid immediately. Works with the current hotel website and changes fonts, color and layout
to stay on brand.

A booking engine that uses live inventory displays data based on the gift card that is used and offers upsell.

All gift cards issued in Reserva use a rate from Apaleo, meaning that when they are redeemed and a booking is created the gift card holder can only create a booking if the availability and restrictions allow it. No need to contact the hotel to create or cancel a booking.

Live inventory

Sync availability and restrictions. Bookings, modifications, and cancellations

Live availability from the PMS

Beautiful gift cards that are connected to a rate plan and have a fixed price, inventory, validity, title, description, and length of stay.

Create gift card products 

Manually issue or sell on your website and get paid immediately. Works with the current hotel website. Update fonts, color, and layout to match your brand.

Sell

Booking engine that uses live inventory, displays data based on the gift card that is used and offers upsell.

Book

There is no setup or monthly fee. Reserva works on a 5% commission.

Pay as you go

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Create an order to issue one or several gift cards

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Drive revenue and guest engagement with flexible voucher solutions. Create and manage prepaid vouchers, gift cards, and exclusive deals to boost bookings and cash flow—especially during low-demand periods. Offer guests a seamless way to purchase and redeem experiences while maximizing your hotel's profitability.

Voucher management systems

ViCo

​​"Change before you have to" - Jack Welch (Former CEO GE)

The hospitality industry is changing. Millennials are replacing older generations as the most important segment in our hotels and the use of technology is not only accepted but expected as a way of interaction between guests and the hotel. 

Millennials are the generation that travels the most in all history and they have unique tastes and preferences that we must satisfy to attract them to our hotels and earn their loyalty. This generation can be broadly summarized with two premises: personalized experiences over possessions and love for technology. Hotels that don’t adapt to these new preferences will be left behind.

Luckily, technology is here to help! Providing an integral solution for hotels so they can seamlessly and cheaply adjust to this new trend was the main motivation when we created ViCO.
 
ViCo stands for Virtual Concierge and it will become your new best employee and favorite tool!
 
ViCo is a guest experience platform full of other related features that will improve your beloved guest's experience in every stage of their journey. 

A satisfied guest will spend more given the opportunity. Increase your revenue per available guest (RevPAG) with our upselling tool. Send the right offer to the right guest at the right time! 

We also built task management features on our platform that will not only make your staff more efficient but also reduce costs by eliminating certain tasks altogether. 

ViCo will also help you have a clear understanding of where you are achieving your service standards and where you have room for improvement. You will also be able to detect who is working properly and who might need some extra training.

These are some of the features that are built into our platform. There are many more to talk about!

Book a demo by clicking here and we can talk about how we can work together to improve your hotel performance. 






We spent a lot of time thinking about how we could make this process fast and easy for your guests while also getting to know your customer preferences and complying with all legal requirements.

Online Check-in

Everything that happens in Apaleo or ViCo will be instantly reflected in both systems so it is always up to date.  Guests and staff actions and requests will also update instantly so everyone knows what's going on in real time.

Real-time update


Keep your guests informed of any event taking place in your hotel or any unexpected issue with a few clicks on your back office. Also, message any particular guest directly with our direct messaging tool.


Individual or bulk messaging

Send the right offer to the right guest at the right time and boost your conversion rates! 

Increase Revenue Per Avalable Guest

Detect any issue guests might have and take appropriate corrective actions before they leave your property.

Improve Guest Satisfaction

Update all the information and services you offer in real-time. Everything is customizable and adaptable to your specific needs. Do it yourself and your guests will any delays! 

Content Management System

Our goal is to improve your operations and bottom line. We are always open to suggestions and feature ideas! Talk to us! 

We are flexible and open-minded!

ViCo is designed as an integral solution to Improve Guest Satisfaction and Increase your revenue. Get all the features and future updates! 

EVERYTHING INCLUDED!

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Austria

Staymate

Smart guest communication means: __One platform - many channels__. Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date.

Your advantages:

__Save time__: Choose from ready-made content suggestions
__Avoid mistakes__: Correct & always up-to-date guest information on every channel
__State-of-the-art user experience__: Perfect for Millenials & "Generation Instagram”

Staymate’s top features:

__GUEST APP__ - No download required - directly on your guests' smartphones
The Guest App is the digital concierge for your hotel guests. Inspire your guests with the most modern user experience!
__HOTEL CHATBOT__ - Increase your direct bookings
The chatbot supports your guests during the booking process and automatically answers common questions or suggests activities.
__EXPERIENCE WIDGETS__ - Inspire your guests!
Your personal secret tips on your website! Automatically improves your search engine results.
__MARKETING EMAILS__ - Beautiful marketing emails
Up- & cross-selling. Promote your offers & upgrades or send important information in every phase of the Guest Journey!
__WEEKLY PROGRAMME__ - Done with just one click
Weekly programme, excursion tips or guest information always up to date and printed with one click.
__HOST AUTOPILOT__ - Automate guest communication
The heart & brain of Staymate. Gives you an overview of all communication channels and actively makes content suggestions.

Enable guests to arrive at the hotel in a relaxed manner. Guests can fill out the registration form (guest sheet) in advance on their own smartphone.

Online check-in and registration form

Up- & cross-selling. Promote your offers & upgrades or send important information at every stage of the guest journey!

Guest mailing

Increase sales

Your logo

Relieve your employees

Runs directly on your guests' smartphones

Without app download

Stay Smart

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Sponteous technology inc.

Sponteous is a pre-arrival upselling solution for hoteliers. It allows your guests to bid on your premium empty rooms or enhance their stay with your products. Plus, it's fully automated.

WIth Sponteous, you can send personalized invites to your guests via Email, SMS, or WhatsApp a few days before their arrival, inviting them to bid on one of your premium rooms or enhance their stay with your products. With a simple slider, guests can name their price for an upgrade and you have the option to accept or reject the offers. The entire process can be fully automated, taking into account the availability of your rooms.

It's free to get started! Our model is radically transparent. There is no upfront costs, no minimum billing and no lock-in contract. We are commission-based only. 

Reach your guests in a fully automated way and accept received bids automatically based on your business rules.

Automation

Choose which guest segment should bid for upgrades or create products for specific segments.

Segmentation

Customize the guest platform and email using your colors and brand guidelines.

White label

Generate incremental revenues with room upsells, minimize free upgrades and boost your revenues with smart product offering.

Unlock new revenues streams

Our platform is fully automated. It automates sending invitations to your customers, accepts offers automatically based on your business rules, and updates your PMS automatically.

Upselling on autopilot

Your guests will be delighted to design their own stay and experience our gamified approach.

Elevate the customer experience

Sponteous

You only pay for the results we generate. It is free to get started and our pricing model is radically transparent.

Win-win model - Commission based

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Reach your guests by email, SMS or WhatsApp

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Invite your guests to bid for room upgrades

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Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

Netherlands

Oaky

Automate. Personalise. Upsell

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 6 years in a row and is trusted by hotels, groups and chains across the globe, including the ONYX Hospitality & Radisson Hotel Group.

Oaky drives additional profit and enhances the guest experience through: 

- Pre-stay Upselling: Using firsthand data & insights, Oaky sends targeted room upgrades & services to the right guest at the optimal time pre-arrival. It helps inform your guests about available offerings and encourages them to spend more. 

- Front-desk Upselling: Transform your upselling efforts at the front desk and boost ancillary revenue by 5-9 times. Your front desk agents get instant access to the information they need for more successful upsells, such as room upgrades/services availability, pricing as well as guest reservation data.

- In-stay Upselling: Provide guests with ongoing access to your upselling deals through QR codes or in-stay messaging. Let them browse and book deals at their convenience and help your team handle guest requests faster.  

2-way PMS integration allows you to run Oaky in 100% pilot mode. No manual work, full personalisation and more time to focus on other areas of your business.

Full automation 

Sell rooms at competitive prices with optimal, automatically-applied discount. Oaky pulls your pricing strategy from RMS then calculates dynamic upgrade supplements for all room types. Finally, Oaky sells the dynamic room upgrade or service to the guest

Dynamic pricing: Room upgrades and check-in

Guests are offered only available room types.