Belgium

ExpectMe

ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.

We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.

Our platform integrates seamlessly with Apaleo, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability. 

Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.


We read the availability for each individual room straight from Apaleo and provide real-time synchronization. You assign a room to a guest yourself?  Put a room out-of-order?  We will pick it up immediately and block that room for selection through our platform. 

Real-time availability on individual room level

Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.

Fully automated booking process

We are a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.

Expert support

Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.

Enjoy incremental revenue and profitability

Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.

Elevate guest experience

Provide room selection to your loyalty or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.

Drive more direct bookings

2-way integration with Apaleo to fully automate the booking and operational processes. Free your team from dealing with room moves, free upgrades, or time-consuming room allocation. 

Maximize operational efficiency

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Our subscription fee is charged per unit/month (minimum fee of €135 per hotel/month). 
A 10% discount is offered when paid annually.

Basic package

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

Spain

Chekin

Chekin helps hotels and vacation rental managers automate the entire check-in process, from booking confirmation to check-out. With over 50,000 client properties worldwide, Chekin helps streamline operations, save time, enhance guest satisfaction, and generate additional revenue.     
                                                         
Designed to enhance and simplify the check-in experience, Chekin offers features such as guest registration and identification, remote access, sending guest information to the police, online deposits, upselling, and much more.

Provide an elevated guest experience at your property by eliminating long lines and the need for guests to download apps for check-in. Instead, offer a seamless online check-in process with remote access through digital keys.

Enhance the guest experience

With Chekin, automate operations to save time. Moreover, utilize the upselling functionality to offer additional services, generating extra revenue per booking.

Save 87% of your time and boost revenue 

Chekin safeguards your property against potential damages, fraud, or identity theft. Be assured by your guests and avoid fines for non-compliance with legal requirements.

Protect your properties against potential damage

Avoid paperwork and long waits to register your guests. Collect their data quickly through the online registration link. Our online check-in is completely customizable, allowing you to add your logo, 

A Branded Online check-in experience

At Chekin, we collaborate with a wide network of local authorities around the world to ensure that the creation and reporting of guest registration slips, as well as the storage of data required by la

Avoid Penalties: Be Legally Compliant

Unexpected events can occur, and it's important to be prepared. Chekin offers a variety of protection options:
Online Deposits: You decide the amount and type of deposit. Once confirmed that there is 

Protected against potential property damage

Boost your income by offering customizable experiences for guests. Our clients have seen a 35% income increase. Most frequently sold services include pet-friendly options, late check-out, early check-

Additional Income with Upselling

Online/Onsite check-in guests registration

Basic package 

Basic package + identity verification, fully cuomstizable guest app, tourist taxes and remote access 

Full package

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Legal environment 

Canada

Plusgrade

Plusgrade’s hotel upselling platform redefines the guest experience with innovative ancillary revenue solutions proven to elevate guest satisfaction, drive incremental profit, and optimize yield on guestroom inventory. Over 200 companies worldwide trust Plusgrade’s ancillary offerings and loyalty expertise to create incredible travel experiences and new revenue opportunities. Founded in 2009, Plusgrade is headquartered in Montreal with offices in Toronto, New York, San Francisco, London, Dubai, Tel Aviv and Singapore.

Integrated | Automated | Data-driven | High Conversion | Inventory Optimization | Increases ADR and RevPAG | Saves front desk time | Boosts guest experience and loyalty

Provide hotel guests with the option to bid on or purchase premium room upgrades through a seamless, white-label user experience. Premium Upgrade increases ancillary revenue while delivering an exceptional guest experience.

Premium Upgrade

Unlock a world of flexibility for your guests, allowing them to check-in early, extend their stay, or check-out later. StayExtend revolutionizes revenue generation by maximizing high-margin opportunities while delivering unparalleled guest experiences.

StayExtend

Empower guests to personalize their stays with access to a multitude of post-booking amenities, from pre-reserved spa sessions and dinners to on-property rentals and event access. StayPlus targeted offers cater to individual preferences, boosting sales and conversion rates for add-on services. 

StayPlus

Experience seamless automation with our ready-to-use ancillary solutions, simplifying the implementation process from day one.

Effortless implementation 

Unlock maximum benefits without any implementation fees or upfront costs with our white-label solutions, ensuring a risk-free investment.

Zero-risk solutions

Gain a competitive edge with our data-driven strategy, leveraging market insights from our extensive global ancillary network.

Data-driven strategy

Increase revenue with personalized, customer-set maximum bids to lift conversions.

Amplified customer engagement

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Iceland

Reserva

Reserva is a unique gift card application that transforms how hotels connect with their guests. A complete end-to-end gift card and voucher application for hotels. 

Connect your PMS or Channel manager with Reserva. Sync availability and restrictions.
Bookings, modifications, and cancellations

Beautiful gift cards that are connected to a rate plan and have a fixed price, inventory, validity, title, description, and length of stay.

Manually issue or sell on your website and get paid immediately. Works with the current hotel website and changes fonts, color and layout
to stay on brand.

A booking engine that uses live inventory displays data based on the gift card that is used and offers upsell.

All gift cards issued in Reserva use a rate from Apaleo, meaning that when they are redeemed and a booking is created the gift card holder can only create a booking if the availability and restrictions allow it. No need to contact the hotel to create or cancel a booking.

Live inventory

Sync availability and restrictions. Bookings, modifications, and cancellations

Live availability from the PMS

Beautiful gift cards that are connected to a rate plan and have a fixed price, inventory, validity, title, description, and length of stay.

Create gift card products 

Manually issue or sell on your website and get paid immediately. Works with the current hotel website. Update fonts, color, and layout to match your brand.

Sell

Booking engine that uses live inventory, displays data based on the gift card that is used and offers upsell.

Book

There is no setup or monthly fee. Reserva works on a 5% commission.

Pay as you go

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Create an order to issue one or several gift cards

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A voucher management system is software that enables hotels to create and manage prepaid vouchers, online and/or physical gift-cards, arrangements, discount codes and deals. They can be a good way for hotels to generate revenue long before the guest's stay, typically in low demand periods.

Voucher management systems

ViCo

​​"Change before you have to" - Jack Welch (Former CEO GE)

The hospitality industry is changing. Millennials are replacing older generations as the most important segment in our hotels and the use of technology is not only accepted but expected as a way of interaction between guests and the hotel. 

Millennials are the generation that travels the most in all history and they have unique tastes and preferences that we must satisfy to attract them to our hotels and earn their loyalty. This generation can be broadly summarized with two premises: personalized experiences over possessions and love for technology. Hotels that don’t adapt to these new preferences will be left behind.

Luckily, technology is here to help! Providing an integral solution for hotels so they can seamlessly and cheaply adjust to this new trend was the main motivation when we created ViCO.
 
ViCo stands for Virtual Concierge and it will become your new best employee and favorite tool!
 
ViCo is a guest experience platform full of other related features that will improve your beloved guest's experience in every stage of their journey. 

A satisfied guest will spend more given the opportunity. Increase your revenue per available guest (RevPAG) with our upselling tool. Send the right offer to the right guest at the right time! 

We also built task management features on our platform that will not only make your staff more efficient but also reduce costs by eliminating certain tasks altogether. 

ViCo will also help you have a clear understanding of where you are achieving your service standards and where you have room for improvement. You will also be able to detect who is working properly and who might need some extra training.

These are some of the features that are built into our platform. There are many more to talk about!

Book a demo by clicking here and we can talk about how we can work together to improve your hotel performance. 






We spent a lot of time thinking about how we could make this process fast and easy for your guests while also getting to know your customer preferences and complying with all legal requirements.

Online Check-in

Everything that happens in Apaleo or ViCo will be instantly reflected in both systems so it is always up to date.  Guests and staff actions and requests will also update instantly so everyone knows what's going on in real time.

Real-time update


Keep your guests informed of any event taking place in your hotel or any unexpected issue with a few clicks on your back office. Also, message any particular guest directly with our direct messaging tool.


Individual or bulk messaging

Send the right offer to the right guest at the right time and boost your conversion rates! 

Increase Revenue Per Avalable Guest

Detect any issue guests might have and take appropriate corrective actions before they leave your property.

Improve Guest Satisfaction

Update all the information and services you offer in real-time. Everything is customizable and adaptable to your specific needs. Do it yourself and your guests will any delays! 

Content Management System

Our goal is to improve your operations and bottom line. We are always open to suggestions and feature ideas! Talk to us! 

We are flexible and open-minded!

ViCo is designed as an integral solution to Improve Guest Satisfaction and Increase your revenue. Get all the features and future updates! 

EVERYTHING INCLUDED!

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Austria

Staymate

Smart guest communication means: __One platform - many channels__. Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date.

Your advantages:

__Save time__: Choose from ready-made content suggestions
__Avoid mistakes__: Correct & always up-to-date guest information on every channel
__State-of-the-art user experience__: Perfect for Millenials & "Generation Instagram”

Staymate’s top features:

__GUEST APP__ - No download required - directly on your guests' smartphones
The Guest App is the digital concierge for your hotel guests. Inspire your guests with the most modern user experience!
__HOTEL CHATBOT__ - Increase your direct bookings
The chatbot supports your guests during the booking process and automatically answers common questions or suggests activities.
__EXPERIENCE WIDGETS__ - Inspire your guests!
Your personal secret tips on your website! Automatically improves your search engine results.
__MARKETING EMAILS__ - Beautiful marketing emails
Up- & cross-selling. Promote your offers & upgrades or send important information in every phase of the Guest Journey!
__WEEKLY PROGRAMME__ - Done with just one click
Weekly programme, excursion tips or guest information always up to date and printed with one click.
__HOST AUTOPILOT__ - Automate guest communication
The heart & brain of Staymate. Gives you an overview of all communication channels and actively makes content suggestions.

Enable guests to arrive at the hotel in a relaxed manner. Guests can fill out the registration form (guest sheet) in advance on their own smartphone.

Online check-in and registration form

Up- & cross-selling. Promote your offers & upgrades or send important information at every stage of the guest journey!

Guest mailing

Increase sales

Your logo

Relieve your employees

Runs directly on your guests' smartphones

Without app download

Stay Smart

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Sponteous technology inc.

Sponteous is a pre-arrival upselling solution for hoteliers. It allows your guests to bid on your premium empty rooms or enhance their stay with your products. Plus, it's fully automated.

WIth Sponteous, you can send personalized invites to your guests via Email, SMS, or WhatsApp a few days before their arrival, inviting them to bid on one of your premium rooms or enhance their stay with your products. With a simple slider, guests can name their price for an upgrade and you have the option to accept or reject the offers. The entire process can be fully automated, taking into account the availability of your rooms.

It's free to get started! Our model is radically transparent. There is no upfront costs, no minimum billing and no lock-in contract. We are commission-based only. 

Reach your guests in a fully automated way and accept received bids automatically based on your business rules.

Automation

Choose which guest segment should bid for upgrades or create products for specific segments.

Segmentation

Customize the guest platform and email using your colors and brand guidelines.

White label

Generate incremental revenues with room upsells, minimize free upgrades and boost your revenues with smart product offering.

Unlock new revenues streams

Our platform is fully automated. It automates sending invitations to your customers, accepts offers automatically based on your business rules, and updates your PMS automatically.

Upselling on autopilot

Your guests will be delighted to design their own stay and experience our gamified approach.

Elevate the customer experience

Sponteous

You only pay for the results we generate. It is free to get started and our pricing model is radically transparent.

Win-win model - Commission based

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Reach your guests by email, SMS or WhatsApp

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Invite your guests to bid for room upgrades

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Netherlands

Oaky

Automate. Personalise. Upsell

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 6 years in a row and is trusted by hotels, groups and chains across the globe, including the ONYX Hospitality & Radisson Hotel Group.

Oaky drives additional profit and enhances the guest experience through: 

- Pre-stay Upselling: Using firsthand data & insights, Oaky sends targeted room upgrades & services to the right guest at the optimal time pre-arrival. It helps inform your guests about available offerings and encourages them to spend more. 

- Front-desk Upselling: Transform your upselling efforts at the front desk and boost ancillary revenue by 5-9 times. Your front desk agents get instant access to the information they need for more successful upsells, such as room upgrades/services availability, pricing as well as guest reservation data.

- In-stay Upselling: Provide guests with ongoing access to your upselling deals through QR codes or in-stay messaging. Let them browse and book deals at their convenience and help your team handle guest requests faster.  

2-way PMS integration allows you to run Oaky in 100% pilot mode. No manual work, full personalisation and more time to focus on other areas of your business.

Full automation 

Sell rooms at competitive prices with optimal, automatically-applied discount. Oaky pulls your pricing strategy from RMS then calculates dynamic upgrade supplements for all room types. Finally, Oaky sells the dynamic room upgrade or service to the guest

Dynamic pricing: Room upgrades and check-in

Guests are offered only available room types.

Real-time availability 

70% of hotels generate revenue on the day of going live 

Instant Hotel ROI

Improved ADR & RevPAR

Excellent conversion 

Save 5 minutes per request with 2-way integrations 

Automation 

Automate pre-arrival communication while offering relevant services and upgrades to your guests.

Pre-stay Upsell

Give your guests continuous access to relevant services throughout their stay. 

In-stay Upsell

Turn your front desk agents into upselling superheroes 

Front-Desk Upsell 

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Israel

Duve

Duve’s holistic platform provides hoteliers with a unified guest management solution that covers the entire digital guest journey from contactless check-in, through a branded guest app, a multi-channel communication hub, and an eCommerce/upselling platform offering the right service to the right guest at the right time. 
Duve enables every hotelier to easily offer their guests a personalized experience, tailored to their needs, in their own language available for them 24/7 at their fingertips.

Duve provides full 2-way integration with your PMS: ID documents, personal details, and automatic updates of the reservation details in real-time. Create a branded guest app with all the information, in-house services, and different upsells - communicating in over 18 languages.

PMS Integration, Branded Guest App and Upsells

• Send the right message to the right guest at the optimal time.
• Send broadcast messages to different groups and segments of guests based on different filters.
• Enable guests to securely upload documents directly from their mobile device into the PMS guest profile before arriving at the hotel.