About ExpectMe
ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.
We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.
Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.
Our platform integrates seamlessly with Apaleo, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability.
Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.
- Enjoy incremental revenue and profitability
- Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.
- Elevate guest experience
- Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.
- Drive more direct bookings
- Provide room selection to your loyalty or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.
- Maximize operational efficiency
- 2-way integration with Apaleo to fully automate the booking and operational processes. Free your team from dealing with room moves, free upgrades, or time-consuming room allocation.
Integration features
Real-time availability on individual room level
We read the availability for each individual room straight from Apaleo and provide real-time synchronization. You assign a room to a guest yourself? Put a room out-of-order? We will pick it up immediately and block that room for selection through our platform.
Fully automated booking process
Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.
Expert support
We are a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.