About Hotelworld AI Reservation Agent
Claire is your AI-powered Reservations Team most valuable player, designed to support and scale your team. She handles pre-booking guest enquiries using real-time data from your Apaleo alongside a dedicated knowledge base, ensuring accurate and consistent responses.
- Automate the pre-stay journey
- Claire can respond to general or reservation requests, confirm bookings or modify an existing visit. Integrating with Apaleo and accessing a knowledge-base that’s fully under the hotel’s control.
- Always-on, always available
- Available 24/7 and fluent in over 80 languages, Claire can operate as a seamless extension of your team, across multiple channels, including voice, web chat (via a dedicated widget), WhatsApp, email.
- Fully controlled by you
- Guided by your business rules, Claire can personalise guest interactions, recommend relevant offers, and introduce upsell opportunities in a natural, guest-friendly way
Integration features
Integration
Fully integrated with your Apaleo PMS, Claire can access real-time availability, pricing, guest profiles, and loyalty data. She uses this information in line with your rules and presents it consistently with your brand guidelines.
Multiple Properties
Claire can operate in a single hotel or, via one connection, can manage multiple properties simultaneously, taking into account local nuances such as facilities, language and even differences in vocal tone.
Unified Inbox
All conversations are managed from a single, unified inbox, with detailed recordings, transcripts, summaries and explainability.