About inCallio
Your hotel phone rings. No one answers. The guest books somewhere else.
inCallio is the AI voice agent that connects directly to Apaleo and handles every inbound call: checking live availability, quoting your real rates, creating reservations, adding extras like breakfast or parking, and sending the payment link for prepaid or guaranteed rates. All inside your PMS, automatically, 24 hours a day.
No missed calls at midnight. No overflow during breakfast service. No manual entry after the fact.
───────────────────────────────────── HOW IT WORKS ───────────────────────────────────── Connect your Apaleo property via OAuth2 in under 3 minutes. Describe your hotel in plain language: room types, policies, services. Your AI agent goes live instantly. From that moment, every inbound call is handled: the agent reads your live Apaleo offers, creates the reservation with the guest's chosen rate and extras, and logs everything directly in your PMS.
───────────────────────────────────── WHAT YOUR AGENT HANDLES ───────────────────────────────────── ✓ Live availability and rates, always read from Apaleo, never from a static script ✓ Reservations created directly in your PMS, with the exact rate plan the guest chose ✓ Payment links for prepaid or card-guaranteed rates, generated by Apaleo and sent by SMS, WhatsApp or e-mail. No card number is ever taken over the phone ✓ Extras booked with the reservation: breakfast, parking, spa, late check-out, any service you configured in Apaleo ✓ Changes to an existing reservation: dates, guests, extras, looked up by confirmation number ✓ Guest FAQs: check-in times, amenities, location, parking, pet policy ✓ After-hours calls: nights, weekends, holidays, peak service periods ✓ French and English with instant mid-call switching; 29 languages available
───────────────────────────────────── RESULTS HOTELIERS SEE ───────────────────────────────────── → Zero missed calls, including nights and weekends → Reservations created while your front desk is busy or closed → Front desk staff freed from answering the same 10 questions 40 times a day → Every booking visible in Apaleo instantly: no double entry, no overbooking risk → Prepayments and guarantees collected without anyone calling the guest back
───────────────────────────────────── PRICING ───────────────────────────────────── Plans from €149/month (300 call minutes included, 1 property). Overage at €0.60/min. No setup fee, no integration fee. 7-day free trial, no credit card required.
───────────────────────────────────── SECURITY & COMPLIANCE ───────────────────────────────────── Database and application hosted in the European Union. Official Apaleo OAuth2: no passwords stored, tokens encrypted with AES-256-GCM and revocable at any time from Apaleo. Real-time voice processing
- Every call answered, day and night
- inCallio picks up in under a second: nights, weekends, peak service, public holidays. Every guest reaches someone and every booking is captured, while the hotel next door goes to voicemail.
- Live Apaleo rates and availability
- On every call the agent reads your live Apaleo offers: real rates, real availability, real room types. Reservations land directly in your PMS with the rate plan the guest chose. No double entry.
- Payment links, no card over the phone
- For prepaid or guaranteed rates, the agent sends the Apaleo payment link by SMS, WhatsApp or e-mail during the call. The guest pays on their phone; no card number is ever spoken aloud.
- Extras booked with the reservation
- After confirming, the agent offers your Apaleo services: breakfast, parking, spa, late check-out. Accepted extras are added to the booking at creation. Revenue on every call, no script to train.
Integration features
Live offers, bookings created with rate plan and extras
Connected via the official OAuth2 flow, inCallio reads your live Apaleo offers on every call: room types, rate plans, prices, availability. When the guest confirms, the booking is created in your PMS with the chosen rate plan and the extras accepted (breakfast, parking, spa) in one call.
Payment links for prepaid and guaranteed rates
If the rate plan requires a prepayment or a card guarantee, inCallio generates the Apaleo payment link and sends it to the guest by SMS, WhatsApp or e-mail during the call. No card number is ever taken over the phone. The reservation is confirmed as soon as Apaleo records the payment.
Modify, cancel, look up reservations, synced by webhooks
Guests can call back to change dates, adjust the number of guests, add extras, cancel, or retrieve a reservation by confirmation number. Updates reach Apaleo within seconds. Webhooks are registered on connection and removed on disconnect; access is revocable any time.