About Lobby
Lobby is the AI inbox that turns every email inquiry into a confirmed booking before competitors even click “open.” Sitting natively on top of Apaleo, Lobby automates the full inquiry-to-booking workflow.
Here’s how it works:
- Reads incoming requests
- Checks real-time availability & rates in Apaleo
- Sends branded responses
- When allowed, pushes reservations or group bookings directly into Apaleo
Go live in 30 minutes with pre-built workflows that are fully customisable:
- RFPs
- Booking requests
- Cancellations
- …and more
Hotels using Lobby answer in under a minute, save significant staff time and boost conversion by striking while the lead is hot.
- Lightning‑fast responses
- Capture bookings first: AI drafts and sends brand‑perfect responses in under a minute.
- Staff time saved
- Repetitive email handling disappears, freeing staff for high‑value guest service.
- Error‑free, Apaleo‑synced
- Lobby writes reservations, group bookings and changes directly to Apaleo; no manual data entry, no mistakes.
- Human‑in‑the‑loop control
- Staff approve key actions and responses with one click and can switch back to their old inbox anytime.
Integration features
Real‑time availability & rates
Lobby pings Apaleo’s inventory and pricing APIs the instant an email lands, so every quote is built on live data—no overbookings, no manual look‑ups.
One‑click reservations & group bookings
When the guest says “yes”, Lobby writes the reservation or group booking directly into Apaleo.
Instant changes & cancellations
Guests change plans? Lobby changes dates, room types or cancels with the correct rules in Apaleo.