Germany

Hotel Res Bot UG (limited liability)

HERA is a Digital Assistant for Hotel Reservation Agents via an Outlook or Gmail Add-in or other email clients.

HERA helps Hotel Reservation Agents send more attractive and compelling offers in up to 70% less time.  HERA automatically reads the incoming Emails so that when the Res Agent opens the Email, all the relevant available offers are automatically displayed to the reservation agent.  The Agent can then customize the offer and send full offers with all details including cancellation policies, room pictures – without any time-consuming copy-pasting or filling in templates.  Each offer is fully customizable.  We recommend you include a marketing description of your property, restaurant, or other services and your Coronavirus protection information.

HERA can also help agents respond to frequently asked questions, and can even help you automatically process booking notifications from partners.

Included in HERA is a robust Email reporting solution that allows you to track your email volume and performance.

Hera gets Policies and Rate Plans per property

Retrieve Policies & Rate Plans from apaleo

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HERA

Advanced

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These tools will automatically scan incoming email reservation requests. By integrating your PMS or Channel manager, they will check for availability and automatically answer emails with a proposal.

Email reservation assistant

Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Hotel of the future

For serviced apartments

For selected service hotels

For independent hotels

For full service hotels

Rate shoppers and market intelligence tools enables hoteliers to closely monitor the market on a variety of aggregated data points. The historical focus of such systems is to provide revenue managers and decision makers with competitors pricing data and accurate demand forecasts. Today, such systems also provide hoteliers with data such as weather forecasts, local events and holiday calendars that could also impact overall market demand. Ultimately, these tools are designed to support hotels in adjusting their pricing and revenue management strategy. For multi-property operators managing hotels in multiple locations, rate shopping and market intelligence tools are incredible time-savers.

Rate shopping & market Intelligence

A voucher management system is software that enables hotels to create and manage prepaid vouchers, online and/or physical gift-cards, arrangements, discount codes and deals. They can be a good way for hotels to generate revenue long before the guest's stay, typically in low demand periods.

Voucher management systems

An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

A revenue management system (RMS), also sometimes referred to as yield management software, is a tool that helps to analyze, automate, and optimize a hotel’s pricing strategy in-real-time to increase revenue and ultimately profitability. The overall objective being in line with the basic principle of revenue management: offering the right product to the right customer at the right time for the right price on the right channel. By evaluating available data (of i.e. supply and demand, historical and market data) a Revenue management software provides and implements pricing recommendations for various room types, segments and channels. Recently, RMS providers have moved from on-premise to cloud-based applications that are delivered as Software as a Service, meaning that algorithms are constantly improved based on thousands of aggregated data points collected by vendors.

Revenue management systems

Analytics & business intelligence