About MAIC OS
MAIC's Workflow Optimization employs a cutting-edge closed-loop system, ensuring the swift allocation of guest requests to the appropriate department, thus enhancing the efficiency of hotel operations from start to finish. This system not only streamlines service delivery but also significantly reduces costs. Our advanced modules enhance guest interaction by providing early access to hotel services, from spa bookings to restaurant reservations, with a simple two-click system. The check-in/out process is expedited, and our restaurant service solution offers guests the autonomy to order and pay, leading to a streamlined, paperless operation. Similarly, spa management is simplified, allowing for easy appointment setting.
Adopting MAIC in a 200-room resort, complete with dining, spa, events, and rentals, improves service quality with fewer staff. The system's efficiency doubles the return on investment and can increase service sales by up to 20%. MAIC's implementation results in significant labor cost savings depending on the modules employed, directly benefiting the bottom line, as labor is a major expense in hotel operations. Embrace MAIC for peak hospitality performance
- Operations
- Streamline your operations with automated request management, routine tasks, preventive maintenance, housekeeping, spa reservations, and table management. Enjoy team communication on any language
- Guest Engagement
- Enhance guest engagement with a personalized pre-stay email, offering one-click access to a personal digital concierge—streamlining service bookings for an exceptional stay.
Integration features
Reservations
We pull Apaleo reservations to automate room assignments for housekeeping, import notes and services assigned to the reservation, generate restaurant reports (food plans), assign tables in restaurants, and more
Services
We pull Apaleo services to connect them to MAICs, so you can easily post them one-to-one to Apaleo and back to MAIC. Change a price in Apaleo, and MAIC updates immediately. Give Apaleo services more life in MAIC by letting MAIC trigger services independently and at the time you want
Units
We pull your units from Apaleo, connect them in minutes, and sync all room statuses for a real-time update of room conditions