About MasterMind · Tech
StayControl: StayControl, the most precise in the market, adds a protection and evidence layer to your accommodation operation. With one device (without recurring subscription fees), it helps monitor the types of risks that can create real costs in vacation rental and hospitality operations, including:
- Noise
- Cigarette smoke
- Occupancy
- Humidity and temperature
- Fire and mold risk
Instead of relying only on guest messages, neighbour complaints or manual checks, StayControl helps your team receive alerts, review event history and create reports that can support communication with guests, owners and OTAs.
StayAssist (previously AI Concierge): StayAssist (without recurring subscription fees) is designed to reduce the guest communication workload by providing automated 24/7 support for common guest interactions, operational messages and incident-related communication via phone call, SMS, WhatsApp.
The goal is not to replace hospitality, but to remove the repetitive pressure from your team so they can focus on the situations where a human response really matters.
StayAssist is especially useful for operators who want faster guest communication without adding more night-shift staff, call-centre support or manual follow-up work.
- Protect Guest Experience
- Detect noise, cigarette smoke, occupancy in real time before they lead to complaints, negative reviews or costly damage, helping you consistently deliver exceptional guest stays.
- Reduce Operational Costs
- Automate routine operational workflows, reduce unnecessary energy consumption and minimise manual interventions, allowing your team to operate more efficiently while lowering running costs.
- Increase Team Efficiency
- Replace phone calls, WhatsApp messages and manual coordination with real-time alerts, intelligent automation and AI-powered guest communication that keeps your team focused on high-value tasks.
- No recurring fees: money to invest in growth
- With a one-time investment and no monthly subscriptions, MasterMind · Tech saves you money in the long run — so you can reinvest in better guest experiences or property upgrades.
Integration features
Associate Incidents to Bookings
Extract the information of a Booking and a Guest in case of a Noise, Cigarette Smoke, Occupancy, Temperature and/or Humidity Incident. Automatically associate this information to an incident to have a full traceability.
Extract Guest contact details
Our AI Call Bot is fed with the Guest contact details (full name, phone number and spoken language) and makes everything in its power to mediate between the guest and the Property Manager, mitigating Incidents before they escalate.
Export your company structure
Export all your properties to MasterMind · Tech Platform in bulk or one by one not wasting a minute on manual introductions