About NovaVoca
NovaVoca is an AI-powered phone receptionist designed specifically for hotels. It provides 24/7 guest call answering, handles bookings, updates, cancellations, and frequently asked questions in multiple languages. By integrating directly with Apaleo, it automates routine tasks, diminishes front desk workload, and enhances guest satisfaction through immediate, human-like voice support.
- Upselling
- Automatically identifies opportunities to suggest premium services, upgrades, or add-ons during customer calls, thereby increasing revenue without compromising the guest experience.
- Improved Customer Service
- Delivers instant, 24/7 support with consistent accuracy, reducing wait times and ensuring guests receive helpful, friendly assistance at every interaction.
- Cost-Cutting
- Reduces operational expenses by handling routine inquiries, booking requests, and cancellations, thereby freeing up human staff to focus on complex tasks.
Integration features
Manage Bookings
Enables the AI agent to create, update, and cancel reservations in real time via Apaleo. Guests can make new bookings, adjust existing ones, or cancel stays through natural voice interactions—seamlessly and without staff involvement.
Upselling with Live Rate Plans
Integrates with Apaleo’s rate plan data to offer relevant upgrades and add-ons during calls. The AI agent promotes premium options based on availability and pricing, thereby driving additional revenue effortlessly.