Switzerland

ailean

**Introducing ailean: The Future of Hospitality Operations**

ailean is a pioneering artificial intelligence platform, revolutionizing the way hotels operate. Designed with simplicity and sophistication in mind, ailean seamlessly integrates into your existing tech stack, becoming the silent engine that powers your operations without the need for any technical expertise from your team.

**Key Features of ailean:**

1. **Effortless Integration:** ailean is not just another tool in your arsenal; it's the backbone of your operations. With effortless integration into your current systems, ailean works quietly in the background, ensuring that you don't need to learn new software or dive into the complexities of AI.

2. **Beyond a Digital Assistant:** ailean is redefining the role of AI in hospitality. Far from being a simple chatbot, ailean is an operational AI, bridging the gap between conventional digital interactions and true operational autonomy. ailean understands the intricacies of daily hotel operations and proactively manages tasks, from guest communications to managing OTA channels, all without human intervention.

3. **Operational Excellence:** At its core, ailean is about enhancing efficiency and the guest experience simultaneously. It's smart, self-operating, and capable of managing a multitude of tasks at once. Whether it's streamlining check-ins, optimizing room assignments, or ensuring guests' needs are met promptly, ailean does it all, setting a new standard in operational excellence.

4. **Visionary Technology:** The development of ailean is driven by a vision to empower hoteliers with sophisticated AI technology that not only manages but steers the majority of their operations. As ailean evolves, it aims to take on an even greater role in managing the hotel tech stack, freeing hoteliers to focus on what matters most: delivering exceptional guest experiences.

**Embrace the Future With ailean:**

Choose ailean and join the vanguard of hotels leveraging groundbreaking AI to streamline operations, enhance guest satisfaction, and redefine the hospitality industry. With ailean, experience the power of operational AI and unlock the potential of your hotel like never before.

Your way to using ailean: 
1. First we invite you to a short call to explain and demo ailean
2. Then we set-up a "light" version for you to test with ailean your own hotel setup
3. Ready to "hire" ailean? You answer a selection of questions once so that we can set up ailean. ailean is now trained on your hotel and ready to operate


ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Seamless PMS Integration

Leveraging the Apaleo platform, ailean automates guest communication, delivering timely messages, from booking confirmations, during the stay requests, booking changes, advice about todos, to check-out instructions, in the guest's preferred language, enhancing the guest journey at every step.

Automated Guest Messaging with AI (more than any chatbot)

ailean enhances hotel management by autonomously handling bookings, guest profiles, payments, and billing through Apaleo PMS integration. This AI-driven solution boosts efficiency, ensuring smooth operations and superior guest experiences with minimal manual intervention.

Automated Administrative Management

ailean knows when to act and when to involve human staff, ensuring guests always receive the most appropriate, personalized service.

Smart AI-Human Handover

Experience the reliability of AI that never forgets or falters, delivering consistent service quality around the clock for peace of mind.

Unfailing Consistency

ailean intelligently upsells and cross-sells, by understanding guests needs enhancing your financial performance effortlessly.

Consistency in Up & Cross-selling

Elevate guest experiences with 24/7 support in 125 languages, personalized interactions, and memory of guest preferences for unforgettable stays.

Supreme Guest Satisfaction

ailean for hospitality

Embrace AI with our Early Adopters Pioneer Package. Lead the tech revolution, boost efficiency, and shape the future of hospitality with us.

Early Adopters Pioneer Offer

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Conversational AI

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Germany

Plainview AI

Revolutionize Your Hotel's Phone Service with Our AI Hotel Assistant - Eliminate lost bookings and guest wait times, so every call turns into a guest experience like no other.

**Never Miss a Call**: Our AI ensures that every call is answered instantly, day or night. It prevents missed calls, which in turn can stop you from losing revenue during your staff’s busiest times or when you're closed.

**Free up Staff**: Nobody likes answering the same questions all day. We take care of inquiries and reservations, so your team members can devote their attention to crafting the most personalized and best-fitting experience for your guests.

**Real-time Sync:** We not only take care of the reservations but also update your system in real-time on every booking detail so that everything is accurate and up to date.

**Improve Guest Satisfaction:** Fast and efficient phone service makes guests happier. Our AI makes sure every call is handled with efficiency and courtesy, upholding the high standards of your best employees.



Records each new booking directly to apaleo

Automated Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Payment Links

Whether it's 2 AM or Christmas, Plainview's got your back, making sure no caller is left hanging and every booking is received.

Always On Duty

Plainview is somewhere around 50% cheaper than hiring traditional staff and we don’t need a vacation or get sick, ever.




Lower Expenses

Turn your missed calls into additional revenue with 0 risk.

Small

Give your employees a break and automate your phonecalls.

Medium

For Hotelchains that need 24/7 Support. We will do a Month of testing together to see your Volume and then create a custom offer.

Enterprise 

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Operational AI

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

Digitalise the entire guest journey with powerful automation

Premium

Benefit from conversational AI across the entire guest journey

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Guest Communications Hub powered by AI for hospitality

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Increase upselling and automate processes with conversational AI

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Centralise, automate and measure guest communications

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Boost direct bookings and provide instant answers to your guests

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Austria

chatlyn GmbH

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue.

One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more.

The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered.

The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you.

The WhatsApp newsletter feature allows you to send targeted, automated messages to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. 

chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times.

Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients.

You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance.

chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. 

The web, iOS, and Android apps allow you to access your customer data anytime, anywhere.

Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Increase your sales in the short term with automated WhatsApp newsletters!

Increase your sales in the short term

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place

chatlyn

Apaleo PMS integration is included in our hospitality package!

Hospitality Package

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IPG Immobilienprojekt GmbH

AI Maid Help is the most comprehensive Tasks and Collaboration management solution, interfacing with Housekeeping, Maintenance & Repair and Front of the House or centralised Guest Services. 

AI stands for Artificial Intelligence, which is used in the daily handling of room cleaning tasks. This feature is also a very useful tool for staff induction, on-the-job training and to reduce time-consuming live room checks after cleaning. AI Maid Help is the first Hospitality Tech application that uses AI technology to support operational processes and enhance the professionalism and performance of your Housekeeping team members.

Designed by hospitality industry professionals, this application is specifically engineered for use in contactless hospitality business models, remote property management as well as for traditionally managed hotels. 

AI Maid Help enables property owners/operators to streamline their operational workflow, ensure real-time communication between team members, resolve day-to-day issues, and provide powerful reporting for operational analysis.

Other integrated features include

Dashboard:
All the information you need at your fingertips, such as a weekly occupancy forecast, how many team members are on duty to complete tasks, the amount of housekeeping and maintenance work in the public areas, back of house and on-site offices, queue rooms and the progress of all daily tasks at a glance.

Lost & Found:
Found items can be reported directly from the room attendant's mobile app and seamlessly recorded in the web app for future reference and handling.

Reservation requests:
We manage guest requests and allocate these tasks to ensure they receive the best possible attention.

Reporting:
This feature provides you with meaningful data that can be easily extracted in either VC or XLS format for more effective analysis.


Retrieves data for a weekly occupancy forecast to assess cleaning staffing requirements, as well as queuing rooms and daily occupancy circle graphs.

Dashboard

After cleaning and inspection, the current condition of the room is automatically updated in the PMS.

Housekeeping

Maintenance slots created in PMS are retrieved for processing. Maintenance issues reported from the mobile app and assigned to either an in-house technician or an external contractor create a maintenance slot in PMS. Maintenance statuses and resolution times are set and updated upon resolution.

Maintenance & Repair

Manage all cleaning tasks, not only for rooms (including lead time tracking and AI performance evaluation), but also for public areas, back of house and on-site offices.

Housekeeping Task Management

Manages daily maintenance issues and scheduled preventive maintenance work in all areas of the property. It handles both in-house technicians and external contractors.

Maintenance & Repair Task Management

Easy communication between all team members and with external contractors through our integrated messaging system. For maximum transparency, all messages can be tracked in the web application.

Communication Tool

Task and issue workload at a glance, task status updates, AI Assistant and remote room check after cleaning function, messaging system, maintenance issues and lost & found reporting.

Android & iOS Mobile app

AI Maid Help

30 day free trial. During this time, status updates are not sent to PMS to prevent overwriting your units' current status.

Free Trial

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Lost & Found feature and AI recognition bounding boxes

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Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.