About Opally
On‑brand guest communication across email, chat, and voice, powered by live Apaleo data.
What Opally Does:
- Centralizes guest communication across email (Outlook/Gmail), website chat, and voice – so no inquiry is missed.
- Pulls real‑time availability, pricing, and reservation details from Apaleo.
- Drafts and delivers replies in your brand voice.
- Learns from staff edits and approvals to improve future responses.
- Email assistant
- Drafts and sends policy‑compliant replies inside Outlook/Gmail.
- Website chatbot
- Answers FAQs, rates, and availability with live Apaleo data.
- Voice assistant
- Natural, hotel‑specific calls for reservations and service requests.
Integration features
Live queries
Live queries for availability, pricing, and room details.
Booking lookups
Booking lookups and modifications (reservation history, guest data).