About Opally
On‑brand guest communication across email, chat, and voice – powered by live Apaleo data and direct reservation management.
What Opally Does
- Centralizes guest communication across email (Outlook/Gmail), website chat, and voice – so no inquiry is missed.
- Pulls real‑time availability, pricing, and reservation details from Apaleo.
- Creates, modifies, and cancels bookings directly in Apaleo based on guest requests.
- Sends secure payment links and tracks deposit status.
- Adds services like breakfast, parking, or spa to existing reservations.
- Drafts and delivers replies in your brand voice.
- Learns from staff edits and approvals to improve future responses.
- Email assistant
- Drafts and sends policy‑compliant replies inside Outlook/Gmail with direct booking actions.
- Website chatbot
- Answers FAQs, rates, and availability with live Apaleo data.
- Voice assistant
- Natural, hotel‑specific calls for reservations, modifications, and service requests.
Integration features
Live availability queries
Real-time room availability, pricing, and property details pulled directly from Apaleo.
Booking lookups
Search guest reservations by email, view full booking history and stay details.
Reservation management & payment link handling
Create, modify, and cancel bookings. Change dates, upgrade rooms, or adjust guest counts. Generate secure payment links for deposits and track authorization status.