United States

Polydom Inc.

Una: The Ultimate AI Concierge, Perfectly Aligned with Your Front Desk Team

Imagine a Digital Concierge powered by AI that works alongside your front desk, seamlessly handling repetitive tasks, managing bookings, and addressing guest inquiries, all while speaking 50 languages in a natural, human-like voice. Una delivers a personalized, welcoming experience while seamlessly integrating with your PMS and task management systems, freeing your staff to focus on high-value interactions.

Una’s Standout Capabilities:

Human-Like Voice and Text Communication: Engages guests naturally through voice conversations, text chats, and phone calls, ensuring each interaction feels personal and authentic.
24/7 AI-Driven Guest Communication: Available around the clock, Una answers guest inquiries instantly, providing information, handling requests, and forwarding calls to human staff if needed.

Multilingual Support: Una speaks 50 languages fluently and can communicate via text in even more, catering to guests from around the world.

Intelligent Information Management: Centralizes and manages all hotel information—such as amenities, room photos, menu details, and local attractions—ensuring guests receive accurate, consistent answers and can fully explore what the hotel has to offer.

Direct Booking Management: Automates the booking process from inquiry to confirmation, reducing OTA dependency. Una also sends confirmation emails and payment links, delivering a seamless booking experience akin to human assistance.

Seamless PMS Integration: Connects with your Property Management System for real-time updates on availability and reservation modifications, streamlining the booking process.

Efficient Task Management: Uses AI to prioritize and allocate tasks. Una can either update tasks within a task management platform like HNext or send tasks directly through dedicated communication channels (such as WhatsApp or Telegram) for immediate action, as seen in the attached message screenshot.

Lead Generation for Marketing: Una can gather essential guest information, such as name, email, and phone number, turning each interaction into a lead opportunity for the marketing team.

Customizable, Brand-Aligned Responses: Tailors communication to reflect your hotel’s unique style and voice, ensuring each interaction aligns with your brand identity.


Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.

Real-Time Room Availability and Booking Sync

Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.

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Effortless Booking Confirmation

Una promotes direct bookings, upsells additional services, and gathers contact information for potential leads, supporting marketing efforts.

Increase Revenue and Leads

Una’s instant responses, multilingual support, and detailed information on amenities and attractions ensure a seamless guest experience from check-in to inquiries and beyond.

 Enhance Guest Satisfaction

Comprehensive Booking & Task Management: Una combines booking and task management into a unified, efficient workflow, enhancing coordination across front desk, housekeeping.

All-in-One Solution: Boost efficiency

Una’s advanced analytics offer insights for continuous improvement, while customizable responses ensure each interaction reflects your brand, making guests feel welcomed, valued, and well-served.

Data-Driven Decisions & Maintain Brand

24/7 multilingual AI Concierge service handling 90% of guest calls, reservations, instant FAQ answers, and boosting direct bookings.

Concierge & Booking Management 

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Conversational AI

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

France

Quicktext

Why Choose Quicktext the AI super app?

1/ Efficient Guest Communication: Quicktext uses AI-driven chat technology to answer guest queries instantly through multiple channels, such as your website, Facebook Messenger, and WhatsApp. This reduces response times and ensures guests feel attended to, enhancing overall satisfaction.

2/ 24/7 Availability: The AI-powered virtual assistant, often referred to as "Velma," can handle guest inquiries around the clock, from booking requests to hotel information and service requests, providing uninterrupted guest service.

3/Personalization: Quicktext can leverage guest data to offer personalized recommendations and services, such as spa bookings, dining reservations, or upselling activities based on guest profiles.

4/Operational Efficiency: By automating repetitive tasks, Quicktext frees up your front desk and guest service teams to focus on more complex or high-touch interactions, improving overall staff productivity.

5/Data Insights: The platform provides valuable insights into guest behavior, preferences, and frequently asked questions, which can be used to refine your services and marketing strategies.

6/Integration Capabilities: Quicktext integrates seamlessly with most Property Management Systems (PMS), CRMs, and other hotel technology platforms, ensuring a cohesive tech ecosystem.

Where to Implement Quicktext AI
-Pre-Arrival: Automate guest communication to confirm reservations, share check-in details, and provide information on hotel amenities.
-On-Property: Use AI to assist with in-room requests, restaurant bookings, or directions to nearby attractions.
-Post-Stay: Collect guest feedback and encourage repeat bookings with personalized follow-ups.

Positioning Quicktext in Your Tech Stack
Adding Quicktext would complement other systems, like your PMS and CRM, to create a fully integrated and responsive guest service platform. It can be a game-changer, especially for handling high volumes of guest inquiries without overburdening your staff.

Example Workflow with Quicktext AI:

1/Integration: Connect Quicktext to your PMS and CRM for real-time data access.

2/Customization: Configure Quicktext to reflect your brand's tone and frequently asked questions.

3/Monitoring and Optimization: Regularly review chat logs and insights provided by Quicktext to improve AI responses and identify areas for service improvement.

Including Quicktext AI in your strategy would greatly enhance guest engagement and streamline communication, making it an excellent choice for your hotel's operations.

Forward booking request directly into your Booking engine

Booking Engine

Create Scenario to send Whatsapp message or SMS to your customers

Provide fast answers to thousands of questions

More guest satisfaction

Increase revenue by redirection visitor into your booking engine 

More direct booking

Quicktext free chatbot instantly answers your customers’ top 20 questions, takes some pressure off your teams and boosts direct bookings.

Quicktext Freemium

Centralize all communication channels(Facebook, Live chat, etc...)
Velma Chatbot automates guest interactions Before, during and after stay.

Premium

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Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Germany

DialogShift

Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Around 1000 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by us in their guest communication.

DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone (coming soon). With our chatbot, email, review, and phone AI, you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs!

Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites.

Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉

Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct.

Is the phone at the reception ringing nonstop? We got you! DialogShift is soon launching Phone AI, which will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉

And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

DialogShift will create a reservation in apaleo

Reservation creation

DialogShift will add, replace or remove:
- Comment
- GuestComment
- PaymentAccount
- TravelPurpose
- AdditionalGuests
- company (using company/Id, and only if not already set)
- Commission
- PrimaryGuest
- ValidationMessages

Reservation modification 

Convert chat users to guests through the booking engine (IBE) integretion. Save your guests waiting time and give them the answers they are looking for in seconds.

Higher conversion 🚀

Your team is way too precious to hang around the telephone all day answering repetitive questions. 95% automation. Enable your staff for what really matters in the hotel industry: great service. 💙 

Employee relief 💙

Reach your guests right where they are. You can integrate your DialogShift Chatbot in your Website chat, WhatsApp, Code2Order, Facebook Messenger and Web Chat.

Various Channels 📲

Keep track of what you're doing. View performance insights at any time and constantly improve your bot. Our personal support by customer success managers helps you with this if needed. 👷🏽‍♀️

Detailed report and statistics 📊

Monthly fee: 150 € + 1 € per room (max. 350 € ) Setup: 600 €.
2 months money back guarantee, support and innovations included.

Chatbot AI

Monthly fee: 150 €, Setup: 600 €. As an add-on to Chatbot AI: 99€ per month, 199€ Setup.
2 months money back guarantee. Support included.

Email AI

Smooth conversations through Large Language Models from OpenAI.

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Your Hotel AI through the entire Guest Journey. 🛎️

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DialogShift is AI Hospitality Market Leader in D-A-CH. 💙

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Work twice as fast with our Email AI. 📩

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Our Pricing is transparent and simple. 💡

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Your own tonality: Your hotel has character. Let's keep it.

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Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

Digitalise the entire guest journey with powerful automation

Benefit from conversational AI across the entire guest journey

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Guest Communications Hub powered by AI for hospitality

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Increase upselling and automate processes with conversational AI

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Centralise, automate and measure guest communications

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Boost direct bookings and provide instant answers to your guests

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Italy

Guestnet

Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels.

Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information.

Guest app personalized for the guest

Provide easy access to all details about the property, services, amenities, and nearby attractions.

Guest directory

Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.

Booking System for Activities and Services

Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips.

Shop & Room Service

Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.

Custom Branding

Essential plan with additional guest-login and Apaleo connection. 

Essential + Guest Login

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort. 

Increase Guest Engagement & Satisfaction

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be Available 24/7

Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.

Increase Guest Engagement & Satisfaction 

80% of guests check hotel websites before booking on OTAs! Unified Inbox includes a web messenger that will engage your website visitors, giving the right information and driving more direct bookings.

Get More Direct Bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Unified Inbox

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formule (Full platform)

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Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

Professional (annually)

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Smart Host GmbH

Simple. Automated. Profitable.
Smart Host: Smart communication for hoteliers and guests

With Smart Host, you can communicate with your guests in a targeted, automated and yet personalized way. Thanks to automation and artificial intelligence, your hotel can look forward to more satisfied guests. The hotel CRM enables you to communicate in a personalized way in an amazingly short amount of time.
And: your success is finally measurable! You get all the figures in real time at a glance in the Smart Host dashboard.

Are you changing your PMS? Did you know that most hotels lose their entire reservation history in the process?
No more worrying about reservation data! When changing PMS, Smart Host ensures that not only your guest data but also your entire reservation history is not lost.

Smart Host integrates with apaleo to access guest and reservation data, facilitating automated, AI-driven communication. Enhance direct bookings and nurture regular guests through timely and personalized interactions. 

Use your guest and reservation data for more direct bookings

Maximize your communication impact by leveraging automatic, AI-driven campaigns that deliver timely and personalized content to your guests. 

Automatic and AI driven newsletter campaigns

Effortlessly engage your guests throughout their entire journey with automatic, AI-driven campaigns and surveys that guarantee effective communication before, during, and after their stay. 

Automatic transactional campaigns and surveys

With seamless integration to apaleo, effortlessly send personalized offers to your guests in just a few clicks and boost your direct bookings.

Personalized offers

Get a detailed guest profile with an interaction timeline containing all touch points the guest has with your hotel. Enrich your guest profiles with additional data that is collected by Smart Host.

Guest profile and nurture

Smart Host

For detailed pricing information please contact sales@smart-host.com

Individual

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Canada

Sponteous technology inc.

Sponteous is a pre-arrival upselling solution for hoteliers. It allows your guests to bid on your premium empty rooms or enhance their stay with your products. Plus, it's fully automated.

WIth Sponteous, you can send personalized invites to your guests via Email, SMS, or WhatsApp a few days before their arrival, inviting them to bid on one of your premium rooms or enhance their stay with your products. With a simple slider, guests can name their price for an upgrade and you have the option to accept or reject the offers. The entire process can be fully automated, taking into account the availability of your rooms.

It's free to get started! Our model is radically transparent. There is no upfront costs, no minimum billing and no lock-in contract. We are commission-based only. 