Switzerland

likeMagic

“Just as digital photography once replaced its predecessors, LIKE MAGIC is becoming a game changer in the hotel industry”, says one of our first customers. But why? 

Proudly engineered in Switzerland, LIKE MAGIC delivers a unique all-in-one solution for guests, employees and operators in just one browser-based, responsive web app. 

This means that guests book and check in online whenever they want, and unlock the door by using the same browser app that accompanies them along the whole stay with the hotel. 

The staff uses the same browser-based app to manage the guests' stay. What’s more, LIKE MAGIC acts like a platform so even the hotel software and door locks are connected. This allows LIKE MAGIC to monitor the stability of the system, which is a unique feature on the market.

What drives us? Starting from scratch, we rethink things completely and make considerable changes to what working in the hospitality industry may look like tomorrow.

All changes made by a guest or employee through the digital guest journey of LIKE MAGIC is reflected in Apaleo in real time and vice versa. This allows your hotel to have a fully digital and automated check-in and check-out process.

Real time integration with Apaleo

With LIKE MAGIC you are able to offer digital room keys to your guests. Additionally, through our self-serving kiosk guests can create physical key cards.

Digital room keys

Through LIKE MAGIC you can communicate with your guests through their preferred communication channel like SMS, WhatsApp or email.

Guest communication

✅ Contactless check-in & check-out—no waiting in line

✅ Digital room keys—access via smartphone

✅ AI-powered guest communication for instant responses

Seamless, Fully Digital Guest Journey 📲

✅ Automates 80% of front desk and operational tasks
✅ Reduces staffing costs by streamlining check-in, payments, and service requests
✅ Minimizes manual errors with automated workflows

Automate Operations & Reduce Costs 💰

✅ Personalized upselling at the right moment (early check-ins, upgrades, services)
✅ Automated payment processing for a frictionless experience
✅ Integrated booking engine to maximize direct reservati

Boost Revenue with Smart Upselling 💵

✅ Reduces dependency on front desk staff
✅ Automates service requests & housekeeping coordination
✅ task management for optimal staff allocation

Solve Labor Shortages & Increase Efficiency 

LIKE MAGIC

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Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

United States

Polydom Inc.

Una: The Ultimate AI Concierge, Perfectly Aligned with Your Front Desk Team

Imagine a Digital Concierge powered by AI that works alongside your front desk, seamlessly handling repetitive tasks, managing bookings, and addressing guest inquiries, all while speaking 50 languages in a natural, human-like voice. Una delivers a personalized, welcoming experience while seamlessly integrating with your PMS and task management systems, freeing your staff to focus on high-value interactions.

Una’s Standout Capabilities:

Human-Like Voice and Text Communication: Engages guests naturally through voice conversations, text chats, and phone calls, ensuring each interaction feels personal and authentic.
24/7 AI-Driven Guest Communication: Available around the clock, Una answers guest inquiries instantly, providing information, handling requests, and forwarding calls to human staff if needed.

Multilingual Support: Una speaks 50 languages fluently and can communicate via text in even more, catering to guests from around the world.

Intelligent Information Management: Centralizes and manages all hotel information—such as amenities, room photos, menu details, and local attractions—ensuring guests receive accurate, consistent answers and can fully explore what the hotel has to offer.

Direct Booking Management: Automates the booking process from inquiry to confirmation, reducing OTA dependency. Una also sends confirmation emails and payment links, delivering a seamless booking experience akin to human assistance.

Seamless PMS Integration: Connects with your Property Management System for real-time updates on availability and reservation modifications, streamlining the booking process.

Efficient Task Management: Uses AI to prioritize and allocate tasks. Una can either update tasks within a task management platform like HNext or send tasks directly through dedicated communication channels (such as WhatsApp or Telegram) for immediate action, as seen in the attached message screenshot.

Lead Generation for Marketing: Una can gather essential guest information, such as name, email, and phone number, turning each interaction into a lead opportunity for the marketing team.

Customizable, Brand-Aligned Responses: Tailors communication to reflect your hotel’s unique style and voice, ensuring each interaction aligns with your brand identity.


Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.

Real-Time Room Availability and Booking Sync

Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.

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Effortless Booking Confirmation

Una promotes direct bookings, upsells additional services, and gathers contact information for potential leads, supporting marketing efforts.

Increase Revenue and Leads

Una’s instant responses, multilingual support, and detailed information on amenities and attractions ensure a seamless guest experience from check-in to inquiries and beyond.

 Enhance Guest Satisfaction

Comprehensive Booking & Task Management: Una combines booking and task management into a unified, efficient workflow, enhancing coordination across front desk, housekeeping.

All-in-One Solution: Boost efficiency

Una’s advanced analytics offer insights for continuous improvement, while customizable responses ensure each interaction reflects your brand, making guests feel welcomed, valued, and well-served.

Data-Driven Decisions & Maintain Brand

24/7 multilingual AI Concierge service handling 90% of guest calls, reservations, instant FAQ answers, and boosting direct bookings.

Concierge & Booking Management 

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Enhance guest interactions with AI-powered messaging and voice assistants. Automate responses, provide instant support, and personalize guest experiences across chat, email, and voice channels. From answering booking inquiries to handling service requests, conversational AI ensures seamless, 24/7 engagement.

Conversational AI

France

Quicktext

Why Choose Quicktext the AI super app?

1/ Efficient Guest Communication: Quicktext uses AI-driven chat technology to answer guest queries instantly through multiple channels, such as your website, Facebook Messenger, and WhatsApp. This reduces response times and ensures guests feel attended to, enhancing overall satisfaction.

2/ 24/7 Availability: The AI-powered virtual assistant, often referred to as "Velma," can handle guest inquiries around the clock, from booking requests to hotel information and service requests, providing uninterrupted guest service.

3/Personalization: Quicktext can leverage guest data to offer personalized recommendations and services, such as spa bookings, dining reservations, or upselling activities based on guest profiles.

4/Operational Efficiency: By automating repetitive tasks, Quicktext frees up your front desk and guest service teams to focus on more complex or high-touch interactions, improving overall staff productivity.

5/Data Insights: The platform provides valuable insights into guest behavior, preferences, and frequently asked questions, which can be used to refine your services and marketing strategies.

6/Integration Capabilities: Quicktext integrates seamlessly with most Property Management Systems (PMS), CRMs, and other hotel technology platforms, ensuring a cohesive tech ecosystem.

Where to Implement Quicktext AI
-Pre-Arrival: Automate guest communication to confirm reservations, share check-in details, and provide information on hotel amenities.
-On-Property: Use AI to assist with in-room requests, restaurant bookings, or directions to nearby attractions.
-Post-Stay: Collect guest feedback and encourage repeat bookings with personalized follow-ups.

Positioning Quicktext in Your Tech Stack
Adding Quicktext would complement other systems, like your PMS and CRM, to create a fully integrated and responsive guest service platform. It can be a game-changer, especially for handling high volumes of guest inquiries without overburdening your staff.

Example Workflow with Quicktext AI:

1/Integration: Connect Quicktext to your PMS and CRM for real-time data access.

2/Customization: Configure Quicktext to reflect your brand's tone and frequently asked questions.

3/Monitoring and Optimization: Regularly review chat logs and insights provided by Quicktext to improve AI responses and identify areas for service improvement.

Including Quicktext AI in your strategy would greatly enhance guest engagement and streamline communication, making it an excellent choice for your hotel's operations.

Forward booking request directly into your Booking engine

Booking Engine

Create Scenario to send Whatsapp message or SMS to your customers

Provide fast answers to thousands of questions

More guest satisfaction

Increase revenue by redirection visitor into your booking engine 

More direct booking

Quicktext free chatbot instantly answers your customers’ top 20 questions, takes some pressure off your teams and boosts direct bookings.

Quicktext Freemium

Centralize all communication channels(Facebook, Live chat, etc...)
Velma Chatbot automates guest interactions Before, during and after stay.

Premium

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Enhance guest engagement with automated chat solutions. Respond instantly to common inquiries, streamline bookings, and provide easy access to hotel information through live chat and messaging apps. Chatbots handle repetitive tasks efficiently while ensuring smooth handovers to staff when needed—delivering fast, seamless support 24/7.

Live chats & chatbots

Germany

DialogShift

Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Around 1000 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by us in their guest communication.

DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone (coming soon). With our chatbot, email, review, and phone AI, you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs!

Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites.

Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉

Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct.

Is the phone at the reception ringing nonstop? We got you! DialogShift is soon launching Phone AI, which will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉

And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

DialogShift will create a reservation in apaleo

Reservation creation

DialogShift will add, replace or remove:
- Comment
- GuestComment
- PaymentAccount
- TravelPurpose
- AdditionalGuests
- company (using company/Id, and only if not already set)
- Commission
- PrimaryGuest
- ValidationMessages

Reservation modification 

Convert chat users to guests through the booking engine (IBE) integretion. Save your guests waiting time and give them the answers they are looking for in seconds.

Higher conversion 🚀

Your team is way too precious to hang around the telephone all day answering repetitive questions. 95% automation. Enable your staff for what really matters in the hotel industry: great service. 💙 

Employee relief 💙

Reach your guests right where they are. You can integrate your DialogShift Chatbot in your Website chat, WhatsApp, Code2Order, Facebook Messenger and Web Chat.

Various Channels 📲

Keep track of what you're doing. View performance insights at any time and constantly improve your bot. Our personal support by customer success managers helps you with this if needed. 👷🏽‍♀️

Detailed report and statistics 📊

Monthly fee: 150 € + 1 € per room (max. 350 € ) Setup: 600 €.
2 months money back guarantee, support and innovations included.

Chatbot AI

Monthly fee: 150 €, Setup: 600 €. As an add-on to Chatbot AI: 99€ per month, 199€ Setup.
2 months money back guarantee. Support included.

Email AI

Smooth conversations through Large Language Models from OpenAI.

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Your Hotel AI through the entire Guest Journey. 🛎️

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DialogShift is AI Hospitality Market Leader in D-A-CH. 💙

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Work twice as fast with our Email AI. 📩

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Our Pricing is transparent and simple. 💡

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Your own tonality: Your hotel has character. Let's keep it.

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Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

Digitalise the entire guest journey with powerful automation

Benefit from conversational AI across the entire guest journey

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Guest Communications Hub powered by AI for hospitality

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Increase upselling and automate processes with conversational AI

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Centralise, automate and measure guest communications

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Boost direct bookings and provide instant answers to your guests

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Italy

Guestnet

Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels.

Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information.

Guest app personalized for the guest

Provide easy access to all details about the property, services, amenities, and nearby attractions.

Guest directory

Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.

Booking System for Activities and Services

Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips.

Shop & Room Service

Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.

Custom Branding

Essential plan with additional guest-login and Apaleo connection. 

Essential + Guest Login

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Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort. 

Increase Guest Engagement & Satisfaction

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be Available 24/7

Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.

Increase Guest Engagement & Satisfaction 

80% of guests check hotel websites before booking on OTAs! Unified Inbox includes a web messenger that will engage your website visitors, giving the right information and driving more direct bookings.

Get More Direct Bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Unified Inbox

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formule (Full platform)

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Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 