Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

Professional (annually)

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Austria

chatlyn GmbH

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue.

One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more.

The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered.

The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you.

The WhatsApp newsletter feature allows you to send targeted, automated messages to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. 

chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times.

Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients.

You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance.

chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. 

The web, iOS, and Android apps allow you to access your customer data anytime, anywhere.

Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Increase your sales in the short term with automated WhatsApp newsletters!

Increase your sales in the short term

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place

chatlyn

Apaleo PMS integration is included in our hospitality package!

Hospitality Package

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Germany

Smart Host GmbH

Simple. Automated. Profitable.
Smart Host: Smart communication for hoteliers and guests

With Smart Host, you can communicate with your guests in a targeted, automated and yet personalized way. Thanks to automation and artificial intelligence, your hotel can look forward to more satisfied guests. The hotel CRM enables you to communicate in a personalized way in an amazingly short amount of time.
And: your success is finally measurable! You get all the figures in real time at a glance in the Smart Host dashboard.

Are you changing your PMS? Did you know that most hotels lose their entire reservation history in the process?
No more worrying about reservation data! When changing PMS, Smart Host ensures that not only your guest data but also your entire reservation history is not lost.

Smart Host integrates with apaleo to access guest and reservation data, facilitating automated, AI-driven communication. Enhance direct bookings and nurture regular guests through timely and personalized interactions. 

Use your guest and reservation data for more direct bookings

Maximize your communication impact by leveraging automatic, AI-driven campaigns that deliver timely and personalized content to your guests. 

Automatic and AI driven newsletter campaigns

Effortlessly engage your guests throughout their entire journey with automatic, AI-driven campaigns and surveys that guarantee effective communication before, during, and after their stay. 

Automatic transactional campaigns and surveys

With seamless integration to apaleo, effortlessly send personalized offers to your guests in just a few clicks and boost your direct bookings.

Personalized offers

Get a detailed guest profile with an interaction timeline containing all touch points the guest has with your hotel. Enrich your guest profiles with additional data that is collected by Smart Host.

Guest profile and nurture

Smart Host

For detailed pricing information please contact sales@smart-host.com

Individual

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort. 

Increase Guest Engagement & Satisfaction

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be Available 24/7

Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.

Increase Guest Engagement & Satisfaction 

80% of guests check hotel websites before booking on OTAs! Unified Inbox includes a web messenger that will engage your website visitors, giving the right information and driving more direct bookings.

Get More Direct Bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Unified Inbox

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formule (Full platform)

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Canada

Sponteous technology inc.

Sponteous is a pre-arrival upselling solution for hoteliers. It allows your guests to bid on your premium empty rooms or enhance their stay with your products. Plus, it's fully automated.

WIth Sponteous, you can send personalized invites to your guests via Email, SMS, or WhatsApp a few days before their arrival, inviting them to bid on one of your premium rooms or enhance their stay with your products. With a simple slider, guests can name their price for an upgrade and you have the option to accept or reject the offers. The entire process can be fully automated, taking into account the availability of your rooms.

It's free to get started! Our model is radically transparent. There is no upfront costs, no minimum billing and no lock-in contract. We are commission-based only. 

Reach your guests in a fully automated way and accept received bids automatically based on your business rules.

Automation

Choose which guest segment should bid for upgrades or create products for specific segments.

Segmentation

Customize the guest platform and email using your colors and brand guidelines.

White label

Generate incremental revenues with room upsells, minimize free upgrades and boost your revenues with smart product offering.

Unlock new revenues streams

Our platform is fully automated. It automates sending invitations to your customers, accepts offers automatically based on your business rules, and updates your PMS automatically.

Upselling on autopilot

Your guests will be delighted to design their own stay and experience our gamified approach.

Elevate the customer experience

Sponteous

You only pay for the results we generate. It is free to get started and our pricing model is radically transparent.

Win-win model - Commission based

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Reach your guests by email, SMS or WhatsApp

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Invite your guests to bid for room upgrades

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An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

UpsellGuru

All-In-One Upselling
The most exciting way to offer upgrades and increase your hotel revenue from pre-arrival to post-stay.

Engage your guests
Bidding on upgrades adds excitement. Invoke positive emotions & drive conversions.

Increase guest satisfaction
Enhance your guests stay with higher room categories and added services.

Personalize guest stay
Offer extras along with upgrades giving your guests the power to personalize their stay.

Realize revenue potential
Significantly increase your room up-selling revenue and the sales of extra services.

Optimize your hotel inventory
Monetizing room upgrades - freeing up lower room categories for more bookings.

Automate your upselling
Plugs directly into your PMS to update your upsells. No manual work required.

Motivate and reward your team
Track your teams upselling performance and reward them with commission or incentives.

NO RISK
No setup fees and lock-in contracts. Flexible payment models.

FULLY INTEGRATED
Our 2-way interface to Apaleo makes to up-selling process fully automated.

PROVEN RESULTS
Top producing hotels achieving up-selling conversion rates: 
Pre-arrival Upselling: 14.47% | In-house Upselling: 29.25% 

Fully automated upselling with apaleo 2-way pms integration.

2 Way Integration

Completely FREE setup. Get started in minutes and reach new revenue immediately.

FREE Setup

Fully automated with a 2 way integration to your hotel pms. No manual work required.

Fully Automated

Easy to use email templates designed to drive upselling conversions. 100% Customized to your brand.

Brand Customized

Create unique experiences for each guest with dynamic offers. Drive your hotel revenue intelligently.

Dynamic

Enhance your entire guest journey from booking confirmation to post-stay all in one solution.

All-In-One

Customized pre-arrival emails to your guests with upsell opportunity, starting at 150€ minimum fee. No setup fees and no lock-in contracts.

UpStart

Our most popular upselling plan, featuring robust pre-arrival and in-house upselling tools to enhance your entire guest journey.

UpSuite 360

Try our pre-arrival upselling platform with lite access to: confirmation, pre stay, in-house and post stay.

Starter Package

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DialogShift

Hi there! We're the German market leader for chatbots & live chat for hospitality. 💙 DialogShift relieves hotels with chatbot solutions that automatically answer guest queries around the clock in countless languages and at various points of contact with the guest. Our innovative startup from the heart of Berlin develops chatbots that work with the latest technology: Generative AI from OpenAI. You might know this technology from ChatGPT. Our bots engage in almost human-like conversations leading to higher customer satisfaction. The automation rate is over 95%. We also help hotels to sustainably increase their direct bookings and reduce commissions. Our customized chatbots are made for driving engagement and conversion. Every third person that is engaging with your DialogShift chatbot ends up booking a stay. And of course: Data security & GDPR compliance according to German regulations. 🇩🇪 Hundreds of hotels - from the well-known hotel chain to the family-run house with eight rooms - are supported by us in their guest communication.🚀 In this way, we enable hotels and their employees for what really matters in the hotel industry: great service. 💙 For references check out our website: www.dialogshift.com

✨ Winner of the Best Travel Technology Award 2020 ✨

DialogShift will create a reservation in apaleo

Reservation creation

DialogShift will add, replace or remove:
- Comment
- GuestComment
- PaymentAccount
- TravelPurpose
- AdditionalGuests
- company (using company/Id, and only if not already set)
- Commission
- PrimaryGuest
- ValidationMessages

Reservation modification 

Convert chat users to guests through the booking engine (IBE) integretion. Save your guests waiting time and give them the answers they are looking for in seconds.

Higher conversion 🚀

Your team is way too precious to hang around the telephone all day answering repetitive questions. 95% automation. Enable your staff for what really matters in the hotel industry: great service. 💙 

Employee relief 💙

Reach your guests right where they are. You can integrate your DialogShift Chatbot in your Website chat, WhatsApp, Google Business Messages, Code2Order, Facebook Messenger and Web Chat.

Various Channels 📲

Keep track of what you're doing. View performance insights at any time and constantly improve your bot. Our personal support by customer success managers helps you with this if needed. 👷🏽‍♀️

Detailed report and statistics 📊

KI Automatisierung & Multi Channel.
Money-back guarantee for 60 days.


Business

Smooth conversations through Large Language Models from OpenAI.

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Hundreds of hotels rely on our technology. 💙

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Hotelbird 

Hotelbird has transformed the guest experience in hospitality. With over 100.000 contracted hotel rooms, 5 service channels for guests and over 50 interfaces to the leading system providers in der hotel industry.

Our mission is to provide the core technology for a seamless digital guest journey and empower hosts to increase their operational success.

Our technology gives every hotel total flexibility at the reception and saves an enormous amount of time and money by automating the check-in/out processes. As market leader, we work with the leading hotel companies like Accor, Achat Hotels, Amano Hotels, Amaron Hotels, Arcotel Hotels, Azimut Hotels, Best Western Hotels, Dorint Hotels & Resorts, Falkensteiner Hotels, Flemings Hotels, Gorgeous Smiling Hotels, InterContinal Hotels & Resorts, Leonardo Hotels, Lindner Hotels, Meininger Hotels, Motel One, Super8 Hotels and other hotel groups.


Hotelbird optimizes the hotel operations with easy check-in and check-out process.

Digital Check-In/Out

Go paperless with Hotelbird and enjoy the digital registration form functionality.

Digital Registration Form

Hotelbird gives hotels a possibility to use digital keys.

Digital Key Functionality  

By using multiple guest channels such as web application, apps, kiosk terminals and also booking platforms, we can ensure a high usage rate. 

Multi-guest channels

With Hotelbird, hotels can automate and simplify various administrative processes, such as check-ins, check-outs, and payment procedures. 

Spending less time on administrative tasks 

Hotelbird's digital and seamless guest journey transforms the way guests experience hotels, providing them with a modern and efficient stay.

Digital and seamless guest journey 

Hotelbird's full PMS integration with Apaleo simplifies hotel operations, automates check-in/out processes, increases guest satisfaction and optimizes efficiency.

Full Apaleo integration

Hotelbird

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Digital payment


Professional package

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Online payment
- Key

Professional Plus Package

By streamlining the check-in process, Hotelbird's Digital Check-in module enhances guest satisfaction while optimizing operational efficienc

Digital Check-in Module 

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Kiosk & self-service check-in

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.