About Sweeply Trace Agent
Tracey is the first AI agent running on Sweeply’s Operational AI Platform for hotels. It reads reservation remarks in real time and automatically turns them into actionable tasks across your workflows.
Your teams will receive the traces the moment they come in, accurately, instantly. This gives your teams the peace of mind to perform their jobs at the best of their abilities, while guests can rest assured that all their needs are taken care of. Tracey scales with your organization, regardless the number of traces.
Tracey is a Plug & Play solution, meaning you just have to turn it on. Sweeply has already created all the workflows for you. You don't have to do anything yourself. Usual bottlenecks in common workflows are already solved before you even start.
- Time back for your team.
- Tracey reads every reservation remark automatically. No one on your team needs to manually scan booking notes and decide what to do.
- Nothing falls through.
- Pilots have shown a 99.7% trace accuracy. Guest requests, late arrivals, special setups, birthdays, every remark that needs action gets actioned. The human dependency is removed from the loop.
- Works the moment a reservation comes in.
- Tracey fires on new and updated reservations in real time, 24/7. A guest books at 2am with a late arrival note? The night audit trace is already created before anyone on your team starts their shift.
- No infrastructure to manage.
- Sweeply handles the runtime, the model, the monitoring, and the maintenance. No n8n, no Supabase, no API credentials, no debugging when something breaks silently. One toggle in your settings.
Integration features
Native apaleo event model.
Tracey fires on apaleo webhook events the moment a reservation is created or updated. No polling, no manual exports. The agent lives inside the same event stream apaleo already runs on.
Understands occupancy data, not just text.
Baby bed and extra bed rules fire on adults and childrenAges fields, structured PMS data, not comment parsing. A hotelier who correctly records guest count in apaleo gets the benefit automatically.
Outputs into Sweeply's existing task layer.
Every trace Tracey creates lands in the same Sweeply task engine the hotel's housekeeping and maintenance teams already use. No new tool, no new training, no new login. The apaleo data flows into the workflow the hotel already runs.