Trengo

Trengo is an AI-powered omnichannel communication platform that centralizes guest conversations from email, WhatsApp, OTA messaging, SMS, live chat, and social media into one unified inbox. Integrated with Apaleo, Trengo ensures that hotel staff can manage communication efficiently while accessing real-time guest data pulled directly from Apaleo—no tab-switching required.

When a guest reaches out, Trengo automatically identifies them by their email address and displays their full profile—including contact details, language preferences, nationality, and booking history—in a convenient sidebar view. This deep integration with Apaleo means agents can respond faster, more accurately, and with full context.

How It Helps Your Business Succeed:

• Faster Service: Agents instantly know who they’re speaking with and have the context to act quickly and confidently.
• Personalized Experiences: Access to preferences and booking history allows for tailored communication and thoughtful upselling.
• Operational Efficiency: Reduce repetitive admin, eliminate data silos, and empower teams to resolve issues without delay.
• Higher Guest Satisfaction: Prompt, relevant interactions lead to stronger relationships and better reviews.
• Simple, Powerful Workflows: Deliver five-star service without adding complexity to your daily operations.

Trengo’s built-in AI features—including instant replies, translation in 26 languages, automated tagging, and AI-assisted responses—help streamline communication even further. Teams can deploy AI Journeys to handle FAQs automatically, keeping inboxes organized and response times low.

With comprehensive analytics, hotels gain insights into team performance, guest trends, and channel usage—turning conversations into opportunities for growth. The flexible integration with Apaleo’s open API ensures smooth syncing between systems, helping your team stay focused on what matters most: the guest experience.