France

Quicktext

Why Choose Quicktext the AI super app?

1/ Efficient Guest Communication: Quicktext uses AI-driven chat technology to answer guest queries instantly through multiple channels, such as your website, Facebook Messenger, and WhatsApp. This reduces response times and ensures guests feel attended to, enhancing overall satisfaction.

2/ 24/7 Availability: The AI-powered virtual assistant, often referred to as "Velma," can handle guest inquiries around the clock, from booking requests to hotel information and service requests, providing uninterrupted guest service.

3/Personalization: Quicktext can leverage guest data to offer personalized recommendations and services, such as spa bookings, dining reservations, or upselling activities based on guest profiles.

4/Operational Efficiency: By automating repetitive tasks, Quicktext frees up your front desk and guest service teams to focus on more complex or high-touch interactions, improving overall staff productivity.

5/Data Insights: The platform provides valuable insights into guest behavior, preferences, and frequently asked questions, which can be used to refine your services and marketing strategies.

6/Integration Capabilities: Quicktext integrates seamlessly with most Property Management Systems (PMS), CRMs, and other hotel technology platforms, ensuring a cohesive tech ecosystem.

Where to Implement Quicktext AI
-Pre-Arrival: Automate guest communication to confirm reservations, share check-in details, and provide information on hotel amenities.
-On-Property: Use AI to assist with in-room requests, restaurant bookings, or directions to nearby attractions.
-Post-Stay: Collect guest feedback and encourage repeat bookings with personalized follow-ups.

Positioning Quicktext in Your Tech Stack
Adding Quicktext would complement other systems, like your PMS and CRM, to create a fully integrated and responsive guest service platform. It can be a game-changer, especially for handling high volumes of guest inquiries without overburdening your staff.

Example Workflow with Quicktext AI:

1/Integration: Connect Quicktext to your PMS and CRM for real-time data access.

2/Customization: Configure Quicktext to reflect your brand's tone and frequently asked questions.

3/Monitoring and Optimization: Regularly review chat logs and insights provided by Quicktext to improve AI responses and identify areas for service improvement.

Including Quicktext AI in your strategy would greatly enhance guest engagement and streamline communication, making it an excellent choice for your hotel's operations.

Forward booking request directly into your Booking engine

Booking Engine

Create Scenario to send Whatsapp message or SMS to your customers

Provide fast answers to thousands of questions

More guest satisfaction

Increase revenue by redirection visitor into your booking engine 

More direct booking

Quicktext free chatbot instantly answers your customers’ top 20 questions, takes some pressure off your teams and boosts direct bookings.

Quicktext Freemium

Centralize all communication channels(Facebook, Live chat, etc...)
Velma Chatbot automates guest interactions Before, during and after stay.

Premium

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Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

Enhance guest engagement with automated chat solutions. Respond instantly to common inquiries, streamline bookings, and provide easy access to hotel information through live chat and messaging apps. Chatbots handle repetitive tasks efficiently while ensuring smooth handovers to staff when needed—delivering fast, seamless support 24/7.

Live chats & chatbots

Switzerland

ailean

Products like ChatGPT or hospitality chatbots, usually just provide information, but do not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Full Apaleo Integration

ailean communicates with guests via WhatsApp around the clock in over 100 languages. 

Communication

ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to exporting a PDF bill after checkout.

Bookings and Reservations

ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations.

Concierge

Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.

Payment

ailean for hospitality

Cancel anytime monthly, all-inclusive, with no setup fees.

ailean monthly subscription

Cancel annually, all-inclusive, with no setup fees.

ailean annual subscription

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Streamline hotel operations with intelligent automation. Leverage AI-driven tools to optimize workflows, predict demand, and enhance efficiency across departments. From automated task management to predictive maintenance, Operational AI helps hotels run smarter, reduce costs, and improve service quality effortlessly.

Operational AI

Germany

DialogShift

Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Around 1000 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by us in their guest communication.

DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone (coming soon). With our chatbot, email, review, and phone AI, you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs!

Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites.

Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉

Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct.

Is the phone at the reception ringing nonstop? We got you! DialogShift is soon launching Phone AI, which will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉

And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

DialogShift will create a reservation in apaleo

Reservation creation

DialogShift will add, replace or remove:
- Comment
- GuestComment
- PaymentAccount
- TravelPurpose
- AdditionalGuests
- company (using company/Id, and only if not already set)
- Commission
- PrimaryGuest
- ValidationMessages

Reservation modification 

Convert chat users to guests through the booking engine (IBE) integretion. Save your guests waiting time and give them the answers they are looking for in seconds.

Higher conversion 🚀

Your team is way too precious to hang around the telephone all day answering repetitive questions. 95% automation. Enable your staff for what really matters in the hotel industry: great service. 💙 

Employee relief 💙

Reach your guests right where they are. You can integrate your DialogShift Chatbot in your Website chat, WhatsApp, Code2Order, Facebook Messenger and Web Chat.

Various Channels 📲

Keep track of what you're doing. View performance insights at any time and constantly improve your bot. Our personal support by customer success managers helps you with this if needed. 👷🏽‍♀️

Detailed report and statistics 📊

Monthly fee: 150 € + 1 € per room (max. 350 € ) Setup: 600 €.
2 months money back guarantee, support and innovations included.

Chatbot AI

Monthly fee: 150 €, Setup: 600 €. As an add-on to Chatbot AI: 99€ per month, 199€ Setup.
2 months money back guarantee. Support included.

Email AI

Smooth conversations through Large Language Models from OpenAI.

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Your Hotel AI through the entire Guest Journey. 🛎️

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DialogShift is AI Hospitality Market Leader in D-A-CH. 💙

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Work twice as fast with our Email AI. 📩

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Our Pricing is transparent and simple. 💡

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Your own tonality: Your hotel has character. Let's keep it.

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Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort. 

Increase Guest Engagement & Satisfaction

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be Available 24/7

Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.

Increase Guest Engagement & Satisfaction 

80% of guests check hotel websites before booking on OTAs! Unified Inbox includes a web messenger that will engage your website visitors, giving the right information and driving more direct bookings.

Get More Direct Bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Unified Inbox

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formule (Full platform)

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Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

Professional (annually)

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Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Hotel of the future

For serviced apartments

For selected service hotels

For independent hotels

For full service hotels

Enhance guest convenience with secure, seamless mobile access. Enable guests and staff to unlock rooms and facilities using their smartphones or wearables—no front desk check-in required.

Mobile key & keyless entry

Elevate guest experiences with smart in-room technology. From lighting and temperature adjustments to service requests and entertainment, provide guests with seamless control at their fingertips. Enhance comfort, convenience, and personalization with intuitive in-room tablets and automation.

In-room control & tablets

Speed up arrivals and enhance guest convenience with self-service check-in solutions. Allow guests to check in, pick up room keys, and complete payments effortlessly at kiosks—reducing wait times and freeing up staff to focus on hospitality. A seamless, contactless experience from arrival to departure.

Kiosk & self-service check-in

Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Deliver a next-level in-room entertainment experience with seamless TV solutions. Allow guests to watch live channels, access on-demand content, or stream from their favorite apps like Netflix—just like they do at home. A modern, personalized viewing experience at their fingertips.