TrustYou CXP

All guest feedback in on integrated platform. Easy, powerful, & actionable.
Free to install

About TrustYou CXP

TrustYou’s all-in-one Customer Experience Platform (CXP) empowers hoteliers to collect, analyze and respond to feedback from their guests, identify areas for improvement, and address issues promptly. This leads to guest satisfaction, positive reviews, and more bookings.

Top Features

  • Self-Service to navigate entities, segments, and groups
  • Comprehensive inbox featuring all reviews & ResponseAI
  • Customized unlimited surveys across the guest journey
  • Business Intelligence & Operations to get highly competitive insights
  • Review and Survey widgets to boost SEO and brand loyalty

TrustYou’s CXP easily integrates with other hotel software, such as PMS, CRM, or revenue management systems. Therefore, the data generated by feedback directly impacts operations, performance, and communications, all while supporting hoteliers in their strategic processes and decision-making.

While using apaleo for your reservations data, with TrustYou integration you can manage your reputation online and make use of your reservation data to enrich your guest profiles and therefore, leverage unique insights around guests' experience with TrustYou surveys.

One Platform for all Guest Feedback
TrustYou's CXP platform allows you to access and take action on all feedback collected through your own guest surveys or submitted on third-party sources
State-of-the-Art Business Intelligence
Get the best insights from detailed analysis of guest reviews to improve your performance and take immediate action on improving the guest experience
Gain a better understanding of your guests
Utilize check-in, on-site pulse-check, and post-stay surveys to understand your guest's experience at all times to enable faster service recovery.
Utilize ResponseAI to save time and money
TrustYou responseAI allows users to quickly respond to guest reviews using cutting-edge technology, producing genuine responses that feel human with minimal effort required from your staff.

Integration features

Leverage unique guest insights with TrustYou Surveys

Seamless guest data integration between Apaleo and TrustYou to enable an automated survey mailing to reduce time and avoid manual uploads. It helps to improve guest experiences and satisfaction.

Pricing

TrustYou CXP has not shared public pricing.