Germany

TrustYou GmbH

TrustYou’s all-in-one Customer Experience Platform (CXP) empowers hoteliers to collect, analyze and respond to feedback from their guests, identify areas for improvement, and address issues promptly. This leads to guest satisfaction, positive reviews, and more bookings.

Top Features

- Self-Service to navigate entities, segments, and groups
- Comprehensive inbox featuring all reviews & ResponseAI
- Customized unlimited surveys across the guest journey
- Business Intelligence & Operations to get highly competitive insights
- Review and Survey widgets to boost SEO and brand loyalty

TrustYou’s CXP easily integrates with other hotel software, such as PMS, CRM, or revenue management systems. Therefore, the data generated by feedback directly impacts operations, performance, and communications, all while supporting hoteliers in their strategic processes and decision-making.

While using apaleo for your reservations data, with TrustYou integration you can manage your reputation online and make use of your reservation data to enrich your guest profiles and therefore, leverage unique insights around guests' experience with TrustYou surveys.

Seamless guest data integration between Apaleo and TrustYou to enable an automated survey mailing to reduce time and avoid manual uploads. It helps to improve guest experiences and satisfaction.

 Leverage unique guest insights with TrustYou Surveys

TrustYou's CXP platform allows you to access and take action on all feedback collected through your own guest surveys or submitted on third-party sources

One Platform for all Guest Feedback

Get the best insights from detailed analysis of guest reviews to improve your performance and take immediate action on improving the guest experience 

State-of-the-Art Business Intelligence

Utilize check-in, on-site pulse-check, and post-stay surveys to understand your guest's experience at all times to enable faster service recovery.

Gain a better understanding of your guests

TrustYou responseAI allows users to quickly respond to guest reviews using cutting-edge technology, producing genuine responses that feel human with minimal effort required from your staff.

Utilize ResponseAI to save time and money

TrustYou CXP

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An online reputation or review management system aggregates all guest reviews and ratings for a hotel from multiple online sources and allows hoteliers to manage, benchmark, analyze and respond to these reviews in one place. Especially for managing multi-property reviews centrally a review management system is helpful. These systems also support semantic text analysis, providing valuable insights enabling hotels to prioritise important issues or identify positive aspects by keywords. Depending on each tool, functionalities can be solely centered around the analysis of reviews or can also participate in increased review and feedback collection by providing surveying features. The distinction between feedback and reviews lies in the fact that feedback is mainly for internal use at the hotel gathering in-stay feedback to avoid potential public negative reviews. Reviews on the other hand, are the fact of driving additional traffic to public sites through a tripadvisor review collection partner for example.

Online reputation & feedback management

Customer Alliance 

Customer Alliance makes it easy to capture, understand, share and act on feedback. 

Customer Alliance is a dynamic tech company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful Software-as-a-Service platform that makes it easy to capture, understand, share and act on feedback.

Each day, we proudly serve over 5,000 organizations spanning the hospitality, healthcare, automotive, and insurance industries. Our platform delivers a comprehensive view on satisfaction metrics at each customer touchpoint and provides the tools necessary to manage feedback and reviews smartly and simply. Like a GPS for the customer journey.

Elevate your online visibility and manage customer feedback without putting in overtime. 

Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics.

Connect Apaleo and Customer Alliance seamlessly facilitating the retrieval of diverse data, and ensuring that the surveys are sent at the right time to your guests.

Automatic Guest Data Import via API

Retrieving check-in and check-out dates, languages, and other attributes across the customer journey, adapting the timeline to collect and understand your guest's feedback to leverage and improve your different touchpoints (In-Room, Restaurant, SPA, Breakfast, Conference, Gym, etc...)

Enhance guest journey with touchpoints 

Connect Apaleo and Customer Alliance seamlessly. Our support team will guide you in the entire process and we will make it easy, like preparing a coffee or a tea. 

Easy connection

Deliver engaging surveys and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience with real-time monitoring of metrics (CSAT, NPS, CES)

Capture

Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review from portals in one smart dashboard.

Understand

Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing your reviews across platforms (Google, TripAdvisor, HolidayCheck, etc...)

Share

With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customer's feedback at the push of a button. 

Customer Alliance

Basic

Essential

Standard

Professional

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Analytics & business intelligence

ConsultiiQ GmbH

Individual assessment and quality manager. Receive important guest feedback for your internal analysis and use the feedback on your website for more market presence


The iiQ-Check helps hoteliers to generate more feedback through guest communication, which can lead to internal insights through analysis or integrated on the website to more direct bookings.

Generate feedback

Use the iiQ-Check to get a detailed overview of the most important portals such as Booking.com, HRS and HolidayCHeck. All from a single source.

Monitoring

Compare yourself with your competitors on the OTAs. Recognize your strengths and weaknesses so that you can improve your offer.

Benchmarking

Save time by merging all the data on technical evaluations in your company in one system and being able to evaluate them conveniently at any time.

time saving

get more direct bookings by integrating your reviews on your website.

More direct bookings

Use various evaluation options such as an all-encompassing dashboard or reports specially tailored to your company

Evaluations

iiQ-Check 

The iiQ-Check premium package contains all functions, evaluation options and add-ons


iiQ-Check Premium 

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dailypoint™

dailypoint™ - Software made by Toedt, Dr. Selk & Coll. GmbH

dailypoint™ is the leading Data Management and CRM platform for individual hotels & hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile.

Central Profile - the Golden Record:
It's always been a hotelier's dream to know the habits, likes and dislikes of their guests. We help you make your guests smile.

Data Laundry:
The dailypoint™ Data Laundry is one of the key functionalities and a prerequisite for consolidating data from different systems to create a central profile.

Profile Engine:
Learn WHO your Customers are – like a data professional! With the Profile Engine within dailypoint™ you get a full picture of each customer using the thousands of micro-moments happening every day and coming from the different touchpoints consolidated in dailypoint™.

Campaign Management:
With dailypoint™ your marketing is not only streamlined, in many cases automated and highly personalized, your marketing is also measurable.

Voucher System:
No matter if you want to make prospective customers book or get additional bookings from your existing guests, 360° by dailypoint™ offers an integrated Voucher System – a great tool for your cross and upselling and to enhance your direct booking strategy.

Online Reputation Management:
The dailypoint™ Questionnaire System combines a complete Online Reputation Management (ORM) tool with a professional form builder. Everything is responsive and can be adapted to your corporate design.

Analytics:
A wide range of pre-defined guest and data quality reports help you to read and interpret your data properly. Whether it is an analysis of the questionnaire results, the results of your marketing campaigns, the value of your customer segments or the quality of your data.

Loyalty Program:
dailypoint™ offers a fully integrated and scalable Loyalty Program which can be used by individual hotels as well by multi-brand hotel groups. 

GDPR compliance:
With the integrated central Privacy Dashboard in dailypoint™, you can manage all technically relevant GDPR processes. Perform information or deletion requests in all connected systems – fully automatically.

Webservice – dailypoint™ API:
The cloud-based architecture of dailypoint™ allows the easy interaction with other systems like your website, your housekeeping software or the hotel app.

Smart Lists:
Get rid of outdated printouts and design customizable interactive lists with dailypoint™ Smart Lists.

We are pleased to offer you a comprehensive 2-way interface with the integration to Apaleo.

The following features are supported by the integration:
- Certified 2-way-Integration
- Transmission of data in real-time

2-way interface - dailypoint - Apaleo

dailypoint helps hotels leverage the huge amount of guest data, consolidates & stores it in one central profile which can be used for personalized marketing & to feed connected hotel tech solutions.

Consolidated and Clean Guest Data

With servers located in Germany & an integrated Privacy Dashboard, hoteliers can manage all technically relevant GDPR processes.

Data Security

16 modules mix and match the solutions needed. Hoteliers can add new applications when needed.

Modular approach

Central Profile, Profile Engine, Privacy Dashboard, Campaign-Manager, Email-Newsletter-Tool.

360 Central Data Management

HTML-Reservation Confirmation, Offer + Cancelation, Email-Newsletter-Tool, dp Message Center.

Booking Manager

Including templates for all forms plus CSS adoption of the layout of the froms. Interface to Tripadvisor and Holidaycheck included.

Online Reputation Management

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dailypoint consolidates data to create one Central Guest Profile

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Attractive guest correspondence with the Booking Manager

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Send the right people the right information at the right time!

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Questionnaire System combining ORM and Form builder 

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Loyalty programs for individual hotels and chains

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

United Kingdom

GuestRevu

__Quickly and easily gather feedback from your guests and actively manage your online reputation with GuestRevu's award-winning automated guest surveys, online review collection, and consolidated reporting.__

__• Guest Feedback •__

Engage directly with guests through customised online questionnaires that feature a deep TripAdvisor integration to boost review volume to the site.

__• Online Reputation Management •__

Never visit multiple websites again to find and respond to online reviews. GuestRevu collects all these reviews in one dashboard for you and monitors your performance against that of your competitors.

__• Group Reporting •__

Monitor and manage multiple properties in a group via one dashboard featuring data-rich insights, leaderboards and service driver reports.

Try GuestRevu's guest feedback and online reputation management solution free for 30 days. See your hotel the way your guests see it.

30-day Free trial

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France

Experience Hotel

Experience Hotel is a tool that handles your customer relations and ensures the ideal customer experience, from the first reservation until customer loyalty is established.

- Capture: the contact information collected from each customer
- Segment: customer profiles are segmented according to predetermined criteria
- Personalize: a personalized experience for every step of the customer journey
- Publish: customer comments are published on social media
- Build loyalty: automatic email campaigns to build loyalty

__Nonstop support, from reservation to arrival__

Reservation confirmations, welcome emails, pre-stay forms, sale of services, pre-check-in, etc.: a collection of simple tools lets you fully anticipate and response to customers' needs.

A quality customer experience is your top priority. Your customers will notice, and feel that they have made the right choice.

__Forget the Traditional Business/Pleasure Dichotomy.__

Influential social media users, couples celebrating a wedding anniversary, business travelers likely to be interested in a corporate contract, frequent travelers to your city discovering your hotel for the first time, etc.

Over 30 different criteria determine the optimal steps to take to create future revenue specific to each customer profile.

__Simplify Your Check-In__

Whether it's the GDPR or just the police forms for your jurisdiction, our welcome form tablet application allows you to maintain perfect compliance with current laws.

No more paper storage! Everything is computerized.

__4 Steps That are Indispensable to Your E-Reputation__

- Without an email address, there's no way to invite them to write a comment.
- Without continuous monitoring of the quality of their stay, you run the risk of receiving a negative review.
- Without providing exceptional customer experience, it's difficult to receive the kind of scores you need to move up in the ratings.

Experience Hotel puts you in control of the 3 points above so that you can publish comments on social media.

__Never Lose Contact with Your Customers__

For three years, every customer is analyzed to determine which automatic personalized messages s/he will receive from you.

You maintain an elegant relationship with your clients. They understand and remember the advantages of reserving future stays directly, whether for themselves or for loved ones they have spoken to about your hotel.

__Your Former OTA Customers  Retained With No Commission__

Give yourself every opportunity to get your customers to book directly, and inspire their loved ones to discover your hotel, by:

1. collecting email addresses from all your customers.
2. providing an extraordinary experience in your hotel.
3. using data intelligently to manage your automatic emailing campaigns.


All the tools, before, during and after the stay, to provide a personalized experience for every single guest.

An authentic, fully automated customer loyalty strategy
Manage your communications: Experience will handle everything for you.

Experience&Loyalty

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Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

Revenue & distribution

For serviced apartments

For selected service hotels

Create a digital customer journey

Streamline staff communication

Optimise your pricing

For independent hotels

For full service hotels

Metasearch & Adtech

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Hotel loyalty programs or better known as hotel rewards programs are usually run to encourage the guests to come back to a your hotel or brand. These guest loyalty programs in hotels include offering memberships to guests, and offer special amenities, discounts and reward points when they transact with your hotel.