Germany

TrustYou GmbH

TrustYou’s all-in-one Customer Experience Platform (CXP) empowers hoteliers to collect, analyze and respond to feedback from their guests, identify areas for improvement, and address issues promptly. This leads to guest satisfaction, positive reviews, and more bookings.

Top Features

- Self-Service to navigate entities, segments, and groups
- Comprehensive inbox featuring all reviews & ResponseAI
- Customized unlimited surveys across the guest journey
- Business Intelligence & Operations to get highly competitive insights
- Review and Survey widgets to boost SEO and brand loyalty

TrustYou’s CXP easily integrates with other hotel software, such as PMS, CRM, or revenue management systems. Therefore, the data generated by feedback directly impacts operations, performance, and communications, all while supporting hoteliers in their strategic processes and decision-making.

While using apaleo for your reservations data, with TrustYou integration you can manage your reputation online and make use of your reservation data to enrich your guest profiles and therefore, leverage unique insights around guests' experience with TrustYou surveys.

Seamless guest data integration between Apaleo and TrustYou to enable an automated survey mailing to reduce time and avoid manual uploads. It helps to improve guest experiences and satisfaction.

 Leverage unique guest insights with TrustYou Surveys

TrustYou's CXP platform allows you to access and take action on all feedback collected through your own guest surveys or submitted on third-party sources

One Platform for all Guest Feedback

Get the best insights from detailed analysis of guest reviews to improve your performance and take immediate action on improving the guest experience 

State-of-the-Art Business Intelligence

Utilize check-in, on-site pulse-check, and post-stay surveys to understand your guest's experience at all times to enable faster service recovery.

Gain a better understanding of your guests

TrustYou responseAI allows users to quickly respond to guest reviews using cutting-edge technology, producing genuine responses that feel human with minimal effort required from your staff.

Utilize ResponseAI to save time and money

TrustYou CXP

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An online reputation or review management system aggregates all guest reviews and ratings for a hotel from multiple online sources and allows hoteliers to manage, benchmark, analyze and respond to these reviews in one place. Especially for managing multi-property reviews centrally a review management system is helpful. These systems also support semantic text analysis, providing valuable insights enabling hotels to prioritise important issues or identify positive aspects by keywords. Depending on each tool, functionalities can be solely centered around the analysis of reviews or can also participate in increased review and feedback collection by providing surveying features. The distinction between feedback and reviews lies in the fact that feedback is mainly for internal use at the hotel gathering in-stay feedback to avoid potential public negative reviews. Reviews on the other hand, are the fact of driving additional traffic to public sites through a tripadvisor review collection partner for example.

Online reputation & feedback management

Switzerland

ailean

**Introducing ailean: The Future of Hospitality Operations**

ailean is a pioneering artificial intelligence platform, revolutionizing the way hotels operate. Designed with simplicity and sophistication in mind, ailean seamlessly integrates into your existing tech stack, becoming the silent engine that powers your operations without the need for any technical expertise from your team.

**Key Features of ailean:**

1. **Effortless Integration:** ailean is not just another tool in your arsenal; it's the backbone of your operations. With effortless integration into your current systems, ailean works quietly in the background, ensuring that you don't need to learn new software or dive into the complexities of AI.

2. **Beyond a Digital Assistant:** ailean is redefining the role of AI in hospitality. Far from being a simple chatbot, ailean is an operational AI, bridging the gap between conventional digital interactions and true operational autonomy. ailean understands the intricacies of daily hotel operations and proactively manages tasks, from guest communications to managing OTA channels, all without human intervention.

3. **Operational Excellence:** At its core, ailean is about enhancing efficiency and the guest experience simultaneously. It's smart, self-operating, and capable of managing a multitude of tasks at once. Whether it's streamlining check-ins, optimizing room assignments, or ensuring guests' needs are met promptly, ailean does it all, setting a new standard in operational excellence.

4. **Visionary Technology:** The development of ailean is driven by a vision to empower hoteliers with sophisticated AI technology that not only manages but steers the majority of their operations. As ailean evolves, it aims to take on an even greater role in managing the hotel tech stack, freeing hoteliers to focus on what matters most: delivering exceptional guest experiences.

**Embrace the Future With ailean:**

Choose ailean and join the vanguard of hotels leveraging groundbreaking AI to streamline operations, enhance guest satisfaction, and redefine the hospitality industry. With ailean, experience the power of operational AI and unlock the potential of your hotel like never before.

Your way to using ailean: 
1. First we invite you to a short call to explain and demo ailean
2. Then we set-up a "light" version for you to test with ailean your own hotel setup
3. Ready to "hire" ailean? You answer a selection of questions once so that we can set up ailean. ailean is now trained on your hotel and ready to operate. 


ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Seamless PMS Integration

Leveraging the Apaleo platform, ailean automates guest communication, delivering timely messages, from booking confirmations, during the stay requests, booking changes, advice about todos, to check-out instructions, in the guest's preferred language, enhancing the guest journey at every step.

Automated Guest Messaging with AI (more than any chatbot)

ailean enhances hotel management by autonomously handling bookings, guest profiles, payments, and billing through Apaleo PMS integration. This AI-driven solution boosts efficiency, ensuring smooth operations and superior guest experiences with minimal manual intervention.

Automated Administrative Management

ailean knows when to act and when to involve human staff, ensuring guests always receive the most appropriate, personalized service.

Smart AI-Human Handover

Experience the reliability of AI that never forgets or falters, delivering consistent service quality around the clock for peace of mind.

Unfailing Consistency

ailean intelligently upsells and cross-sells, by understanding guests needs enhancing your financial performance effortlessly.

Consistency in Up & Cross-selling

Elevate guest experiences with 24/7 support in 125 languages, personalized interactions, and memory of guest preferences for unforgettable stays.

Supreme Guest Satisfaction

ailean for hospitality

Embrace AI with our Early Adapters Pioneer Package. Lead the tech revolution, boost efficiency, and shape the future of hospitality with us.

Early Adaptors Pioneer Offer

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Automation platforms allow technical and non-technical users to automate processes through a user-friendly  interfaces instead of traditional computer programming.

Automation platforms

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

France

Topsys

As a French partner of Apaleo, we created Topsys-Office with the aim of adding our vision of a manual communication tool integrated into an API-First platform. Thanks to Apaleo's open platform, we were able to integrate our technology directly into Apaleo PMS screens, simplifying use for teams.

We then focused on the automation that we could offer and there too we choose an automation tool totally integrated with Apaleo’s API. Topsys-Office module and templates can be used in automatic scenarios allowing the hotel to build their own customer journey. (Vers. Entreprise with Make.com module, contact us for more information)

Create your own template, registration form to printed or pushed on a tablet, confirmation, cancellation,  invoices, payment link and access them directly in Apaleo reservation tab. Access to the history of emails already sent

Total customization

Create your own templates. Automatically fill fields with apaleo data and add text directly before sending

Simple and flexible application

Accessible directly in the Apaleo reservation tab

Well integrated for direct access

Offer registration on a tablet at check-in and send the data back to Apaleo

2 way with Apaleo

Top-Office

Topsys-Office Standard

Send your confirmation, invoice, payment link and keep logs

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Get your guest data during checkin with a registration on tablet

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Build your email journey with automated scenarios

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

Professional (annually)

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Austria

chatlyn GmbH

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue.

One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more.

The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered.

The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you.

The WhatsApp newsletter feature allows you to send targeted, automated messages to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. 

chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times.

Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients.

You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance.

chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. 

The web, iOS, and Android apps allow you to access your customer data anytime, anywhere.

Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Increase your sales in the short term with automated WhatsApp newsletters!

Increase your sales in the short term

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place

chatlyn

Apaleo PMS integration is included in our hospitality package!

Hospitality Package

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Customer Alliance 

Customer Alliance makes it easy to capture, understand, share and act on feedback. 

Customer Alliance is a dynamic tech company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful Software-as-a-Service platform that makes it easy to capture, understand, share and act on feedback.

Each day, we proudly serve over 5,000 organizations spanning the hospitality, healthcare, automotive, and insurance industries. Our platform delivers a comprehensive view on satisfaction metrics at each customer touchpoint and provides the tools necessary to manage feedback and reviews smartly and simply. Like a GPS for the customer journey.

Elevate your online visibility and manage customer feedback without putting in overtime. 

Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics.

Connect Apaleo and Customer Alliance seamlessly facilitating the retrieval of diverse data, and ensuring that the surveys are sent at the right time to your guests.

Automatic Guest Data Import via API

Retrieving check-in and check-out dates, languages, and other attributes across the customer journey, adapting the timeline to collect and understand your guest's feedback to leverage and improve your different touchpoints (In-Room, Restaurant, SPA, Breakfast, Conference, Gym, etc...)

Enhance guest journey with touchpoints 

Connect Apaleo and Customer Alliance seamlessly. Our support team will guide you in the entire process and we will make it easy, like preparing a coffee or a tea. 

Easy connection

Deliver engaging surveys and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience with real-time monitoring of metrics (CSAT, NPS, CES)

Capture

Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review from portals in one smart dashboard.

Understand

Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing your reviews across platforms (Google, TripAdvisor, HolidayCheck, etc...)

Share

With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customer's feedback at the push of a button. 

Customer Alliance

Basic

Essential

Standard

Professional

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Analytics & business intelligence

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check-in/out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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Kiosk & self-service check-in

Smart Host GmbH

Simple. Automated. Profitable.
Smart Host: Smart communication for hoteliers and guests

With Smart Host, you can communicate with your guests in a targeted, automated and yet personalized way. Thanks to automation and artificial intelligence, your hotel can look forward to more satisfied guests. The hotel CRM enables you to communicate in a personalized way in an amazingly short amount of time.
And: your success is finally measurable! You get all the figures in real time at a glance in the Smart Host dashboard.

Are you changing your PMS? Did you know that most hotels lose their entire reservation history in the process?
No more worrying about reservation data! When changing PMS, Smart Host ensures that not only your guest data but also your entire reservation history is not lost.

Smart Host integrates with apaleo to access guest and reservation data, facilitating automated, AI-driven communication. Enhance direct bookings and nurture regular guests through timely and personalized interactions. 

Use your guest and reservation data for more direct bookings

Maximize your communication impact by leveraging automatic, AI-driven campaigns that deliver timely and personalized content to your guests. 

Automatic and AI driven newsletter campaigns

Effortlessly engage your guests throughout their entire journey with automatic, AI-driven campaigns and surveys that guarantee effective communication before, during, and after their stay. 

Automatic transactional campaigns and surveys

With seamless integration to apaleo, effortlessly send personalized offers to your guests in just a few clicks and boost your direct bookings.

Personalized offers

Get a detailed guest profile with an interaction timeline containing all touch points the guest has with your hotel. Enrich your guest profiles with additional data that is collected by Smart Host.

Guest profile and nurture

Smart Host

For detailed pricing information please contact sales@smart-host.com

Individual

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Canada

Plusgrade

Plusgrade’s hotel upselling platform redefines the guest experience with innovative ancillary revenue solutions proven to elevate guest satisfaction, drive incremental profit, and optimize yield on guestroom inventory. Over 200 companies worldwide trust Plusgrade’s ancillary offerings and loyalty expertise to create incredible travel experiences and new revenue opportunities. Founded in 2009, Plusgrade is headquartered in Montreal with offices in Toronto, New York, San Francisco, London, Dubai, Tel Aviv and Singapore.

Integrated | Automated | Data-driven | High Conversion | Inventory Optimization | Increases ADR and RevPAG | Saves front desk time | Boosts guest experience and loyalty

Provide hotel guests with the option to bid on or purchase premium room upgrades through a seamless, white-label user experience. Premium Upgrade increases ancillary revenue while delivering an exceptional guest experience.

Premium Upgrade

Unlock a world of flexibility for your guests, allowing them to check-in early, extend their stay, or check-out later. StayExtend revolutionizes revenue generation by maximizing high-margin opportunities while delivering unparalleled guest experiences.

StayExtend

Empower guests to personalize their stays with access to a multitude of post-booking amenities, from pre-reserved spa sessions and dinners to on-property rentals and event access. StayPlus targeted offers cater to individual preferences, boosting sales and conversion rates for add-on services. 

StayPlus

Experience seamless automation with our ready-to-use ancillary solutions, simplifying the implementation process from day one.

Effortless implementation 

Unlock maximum benefits without any implementation fees or upfront costs with our white-label solutions, ensuring a risk-free investment.

Zero-risk solutions

Gain a competitive edge with our data-driven strategy, leveraging market insights from our extensive global ancillary network.

Data-driven strategy

Increase revenue with personalized, customer-set maximum bids to lift conversions.

Marketing