"Change before you have to" - Jack Welch (Former CEO GE)
The hospitality industry is changing. Millennials are replacing older generations as the most important segment in our hotels and the use of technology is not only accepted but expected as a way of interaction between guests and the hotel.
Millennials are the generation that travels the most in all history and they have unique tastes and preferences that we must satisfy to attract them to our hotels and earn their loyalty. This generation can be broadly summarized with two premises: personalized experiences over possessions and love for technology. Hotels that don’t adapt to these new preferences will be left behind.
Luckily, technology is here to help! Providing an integral solution for hotels so they can seamlessly and cheaply adjust to this new trend was the main motivation when we created ViCO.
ViCo stands for Virtual Concierge and it will become your new best employee and favorite tool!
ViCo is a guest experience platform full of other related features that will improve your beloved guest's experience in every stage of their journey.
A satisfied guest will spend more given the opportunity. Increase your revenue per available guest (RevPAG) with our upselling tool. Send the right offer to the right guest at the right time!
We also built task management features on our platform that will not only make your staff more efficient but also reduce costs by eliminating certain tasks altogether.
ViCo will also help you have a clear understanding of where you are achieving your service standards and where you have room for improvement. You will also be able to detect who is working properly and who might need some extra training.
These are some of the features that are built into our platform. There are many more to talk about!
Book a demo by clicking here and we can talk about how we can work together to improve your hotel performance.
- Increase Revenue Per Avalable Guest
- Send the right offer to the right guest at the right time and boost your conversion rates!
- Improve Guest Satisfaction
- Detect any issue guests might have and take appropriate corrective actions before they leave your property.
- Content Management System
- Update all the information and services you offer in real-time. Everything is customizable and adaptable to your specific needs. Do it yourself and your guests will any delays!
- We are flexible and open-minded!
- Our goal is to improve your operations and bottom line. We are always open to suggestions and feature ideas! Talk to us!
We spent a lot of time thinking about how we could make this process fast and easy for your guests while also getting to know your customer preferences and complying with all legal requirements.
Everything that happens in Apaleo or ViCo will be instantly reflected in both systems so it is always up to date. Guests and staff actions and requests will also update instantly so everyone knows what's going on in real time.
Individual or bulk messaging
Keep your guests informed of any event taking place in your hotel or any unexpected issue with a few clicks on your back office. Also, message any particular guest directly with our direct messaging tool.