About Akia
Akia is an AI agent built for hotels, trusted by thousands of properties. She runs the guest journey herself, from the first question to the review after checkout.
She doesn't wait to be asked. Akia watches every reservation and every message, replies within seconds at any hour, and resolves most of it on her own. Your team only hears about the ones that genuinely need a person, and they get their day back.
Because she's synced with Apaleo, she already knows who's arriving and what they booked. That's what makes her answers right and her offers land at the moment a guest actually wants them.
Guests get a property that always answers. You get more direct bookings and more revenue out of every stay.
One agent covers all of it, so you're not stitching five tools together to get there. Book a demo and see what she does.
Features: Unified Inbox, Guest Journeys, AI Responder, Upsells, Digital Check-In, AI Voice, Surveys and Reputation, Marketing, Tasks, Guidebooks, Web Chat, Team Chat, Tasks, Keyless Entry, Digital Authorization, Cashless Tipping
- Akia answers guests around the clock
- Akia replies over SMS, WhatsApp, email, Voice, email, and web chat in seconds. She reads the reservation from Apaleo first, so the answer is right the first time.
- AI Voice answers the phone
- Akia picks up and holds a real conversation. She takes the booking and captures payment on the call, so you can reduce interruptions for your front desk team.
- Sell the upgrade at the right moment
- Akia offers the early check-in or the room upgrade when a guest is most likely to say yes, right inside the conversation. Revenue lands with no staff time.
- Check guests in before they arrive
- Guests sign registration cards and settle payment from their phone. Your team greets them at the door instead of processing them at a desk.
Integration features
Retrieve properties & reservations from apaleo
Akia gets the bookings per property to Akia on a set time every day to avoid manual manual inputs and automatically send messages to guests.
Modify reservations in apaleo
Akia is capable to modify an existing reservations. Add, replace or remove: - Comment - Guest Comment - Payment Account - Travel Purpose - Additional Guests - Company (using company/Id, and only if not already set) - Commission - Primary Guest - Validation Messages