France

Jana

Jana is an all-in-one platform that streamlines customer requests and customer communication, improves team productivity, boosts customer satisfaction and boosts cross-selling. 

Sync your Apaleo reservations and guest informations directly in your Jana application

Retreive reservations and guest informations

Give access to a web-application that facilitates consultation and requests for your services.
Create complete business itineraries for your customers.
Share them in just a few clicks on

Offer an experience worthy of a travel agency

Store all your customer knowledge.
Share this knowledge between reception and concierge...

Perfect your customer relations

Generate transparent statistical reports.
Facilitate invoicing check-ins.

Improve concierge performance

Proactively engage with your customers via Whatsapp.
Automatically send pre-arrival communications.

Communicate easily

Jana Concierge

No obligation
Unlimited user
Accompaniment and support 

Hotel

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Guest apps

Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

Professional (annually)

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Austria

chatlyn GmbH

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue.

One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more.

The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered.

The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you.

The WhatsApp newsletter feature allows you to send targeted, automated messages to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. 

chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times.

Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients.

You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance.

chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. 

The web, iOS, and Android apps allow you to access your customer data anytime, anywhere.

Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Increase your sales in the short term with automated WhatsApp newsletters!

Increase your sales in the short term

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place

chatlyn

Apaleo PMS integration is included in our hospitality package!

Hospitality Package

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Germany

RoomPal

RoomPal is more than an app – it’s the gateway to a reimagined hospitality experience. In a world where personal service and efficiency must go hand in hand, RoomPal offers hoteliers and accommodation providers an innovative solution to seamlessly blend both. Leveraging advanced voice assistant technology based on Amazon Alexa, RoomPal transforms any hotel room into an interactive guest experience.

From personalizing the guest experience to optimizing operational workflows, RoomPal is designed to redefine the interaction between guest and host. Guests can conveniently control room functions, request services, or get local recommendations through their voice, while hoteliers benefit from the rich data to continuously improve and personalize their services.

Integrating RoomPal into their offerings allows hoteliers to enhance guest comfort and satisfaction, and also to gain valuable insights into preferences and behaviors. This information is priceless for crafting future offerings and fine-tuning marketing strategies.

RoomPal also relieves staff by answering frequently asked questions directly through the digital concierge, allowing them more time to focus on personalized service tasks that a machine cannot (yet) perform. RoomPal’s real-time translation capabilities make communication barriers a thing of the past, ensuring a hospitable environment no matter where guests come from.

Planned future features include intelligent upselling based on past guest behavior to maximize revenue per room without being intrusive. The flexibility of RoomPal ensures it grows with a hotel’s changing needs and requirements.

With RoomPal, hoteliers step into a new era of guest service – an era where innovation, personalization, and efficiency set the stage, providing guests with a stay as unique as their voice.

RoomPal can leverage guest data from Apaleo to offer personalized services such as custom greetings, recommendations, and deals based on preferences and past stays.

Personalized Guest Service

Automatic notifications and tasks to maintenance staff when issues are detected by RoomPal devices or reported by guests.

Maintenance Management

Through additional services offered by RoomPal, guests can directly book extras such as spa treatments or restaurant reservations, increasing revenue opportunities for hotels.

Revenue-enhancing Services

RoomPal streamlines hotel operations by automating guest interactions and services through a voice assistant, leading to reduced staffing needs and operational efficiencies.

Save Costs


RoomPal enhances hotel revenue by upselling services and offering personalized experiences to guests through an intelligent voice assistant, increasing guest satisfaction and spending.

Increase Revenue

RoomPal contributes to sustainability in hotels by optimizing resource management and reducing energy consumption through smart, voice-activated control of room utilities and services.

Foster Sustainbility

Your staff will be notified by RoomPal about Guest requests. But your staff can use RoomPal as well to check on maintenance tasks or the room cleaning queue and mark them done via their voice. 

Streamline Operations

Pre-configured Settings: RoomPal comes with pre-configured settings tailored for the hospitality industry, allowing for immediate operation.

RoomPal Basic

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In-room control

In-room tablets create a new way for guests to interact with the hotel, their room, and the destination. They allow hotels to provide a digital hotel directory to guests for them to access information, interactive maps, room-service ordering, bookable services, chat with the front desk, news, weather, and more. Some in-room tablet providers can also integrate domotics features so guests can manage the room environment like lighting, temperature, and music as well as control the TV.

In-room tablets

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

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Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Kiosk & self-service check-in

Smart Host GmbH

Simple. Automated. Profitable.
Smart Host: Smart communication for hoteliers and guests

With Smart Host, you can communicate with your guests in a targeted, automated and yet personalized way. Thanks to automation and artificial intelligence, your hotel can look forward to more satisfied guests. The hotel CRM enables you to communicate in a personalized way in an amazingly short amount of time.
And: your success is finally measurable! You get all the figures in real time at a glance in the Smart Host dashboard.

Are you changing your PMS? Did you know that most hotels lose their entire reservation history in the process?
No more worrying about reservation data! When changing PMS, Smart Host ensures that not only your guest data but also your entire reservation history is not lost.

Smart Host integrates with apaleo to access guest and reservation data, facilitating automated, AI-driven communication. Enhance direct bookings and nurture regular guests through timely and personalized interactions. 

Use your guest and reservation data for more direct bookings

Maximize your communication impact by leveraging automatic, AI-driven campaigns that deliver timely and personalized content to your guests. 

Automatic and AI driven newsletter campaigns

Effortlessly engage your guests throughout their entire journey with automatic, AI-driven campaigns and surveys that guarantee effective communication before, during, and after their stay. 

Automatic transactional campaigns and surveys

With seamless integration to apaleo, effortlessly send personalized offers to your guests in just a few clicks and boost your direct bookings.

Personalized offers

Get a detailed guest profile with an interaction timeline containing all touch points the guest has with your hotel. Enrich your guest profiles with additional data that is collected by Smart Host.

Guest profile and nurture

Smart Host

For detailed pricing information please contact sales@smart-host.com

Individual

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Sweden

Bookboost AB

Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.

Get a general overview of all your communications, no matter what channel your guests are using. 
Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way. 

Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).


Bundle all communications

When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.

Message Automation

Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows. 

Assign messages to different team members

Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort. 

Increase Guest Engagement & Satisfaction

Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.

Be Available 24/7

Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.

Increase Guest Engagement & Satisfaction 

80% of guests check hotel websites before booking on OTAs! Unified Inbox includes a web messenger that will engage your website visitors, giving the right information and driving more direct bookings.

Get More Direct Bookings

Unified Inbox by Bookboost

Handle all inbound communication & tasks. Create quick replies and save valuable hours of time for your staff.

Unified Inbox

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formule (Full platform)

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Spain

ViCo

​​"Change before you have to" - Jack Welch (Former CEO GE)

The hospitality industry is changing. Millennials are replacing older generations as the most important segment in our hotels and the use of technology is not only accepted but expected as a way of interaction between guests and the hotel. 

Millennials are the generation that travels the most in all history and they have unique tastes and preferences that we must satisfy to attract them to our hotels and earn their loyalty. This generation can be broadly summarized with two premises: personalized experiences over possessions and love for technology. Hotels that don’t adapt to these new preferences will be left behind.

Luckily, technology is here to help! Providing an integral solution for hotels so they can seamlessly and cheaply adjust to this new trend was the main motivation when we created ViCO.
 
ViCo stands for Virtual Concierge and it will become your new best employee and favorite tool!
 
ViCo is a guest experience platform full of other related features that will improve your beloved guest's experience in every stage of their journey. 

A satisfied guest will spend more given the opportunity. Increase your revenue per available guest (RevPAG) with our upselling tool. Send the right offer to the right guest at the right time! 

We also built task management features on our platform that will not only make your staff more efficient but also reduce costs by eliminating certain tasks altogether. 

ViCo will also help you have a clear understanding of where you are achieving your service standards and where you have room for improvement. You will also be able to detect who is working properly and who might need some extra training.

These are some of the features that are built into our platform. There are many more to talk about!

Book a demo by clicking here and we can talk about how we can work together to improve your hotel performance. 






We spent a lot of time thinking about how we could make this process fast and easy for your guests while also getting to know your customer preferences and complying with all legal requirements.

Online Check-in

Everything that happens in Apaleo or ViCo will be instantly reflected in both systems so it is always up to date.  Guests and staff actions and requests will also update instantly so everyone knows what's going on in real time.

Real-time update


Keep your guests informed of any event taking place in your hotel or any unexpected issue with a few clicks on your back office. Also, message any particular guest directly with our direct messaging tool.


Individual or bulk messaging

Send the right offer to the right guest at the right time and boost your conversion rates! 

Increase Revenue Per Avalable Guest

Detect any issue guests might have and take appropriate corrective actions before they leave your property.

Improve Guest Satisfaction

Update all the information and services you offer in real-time. Everything is customizable and adaptable to your specific needs. Do it yourself and your guests will any delays! 

Content Management System

Our goal is to improve your operations and bottom line. We are always open to suggestions and feature ideas! Talk to us! 

We are flexible and open-minded!

ViCo is designed as an integral solution to Improve Guest Satisfaction and Increase your revenue. Get all the features and future updates! 

EVERYTHING INCLUDED!

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An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

Staymate

Smart guest communication means: __One platform - many channels__. Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date.

Your advantages:

__Save time__: Choose from ready-made content suggestions
__Avoid mistakes__: Correct & always up-to-date guest information on every channel
__State-of-the-art user experience__: Perfect for Millenials & "Generation Instagram”

Staymate’s top features:

__GUEST APP__ - No download required - directly on your guests' smartphones
The Guest App is the digital concierge for your hotel guests. Inspire your guests with the most modern user experience!
__HOTEL CHATBOT__ - Increase your direct bookings
The chatbot supports your guests during the booking process and automatically answers common questions or suggests activities.
__EXPERIENCE WIDGETS__ - Inspire your guests!
Your personal secret tips on your website! Automatically improves your search engine results.
__MARKETING EMAILS__ - Beautiful marketing emails
Up- & cross-selling. Promote your offers & upgrades or send important information in every phase of the Guest Journey!
__WEEKLY PROGRAMME__ - Done with just one click
Weekly programme, excursion tips or guest information always up to date and printed with one click.
__HOST AUTOPILOT__ - Automate guest communication
The heart & brain of Staymate. Gives you an overview of all communication channels and actively makes content suggestions.

Enable guests to arrive at the hotel in a relaxed manner. Guests can fill out the registration form (guest sheet) in advance on their own smartphone.

Online check-in and registration form

Up- & cross-selling. Promote your offers & upgrades or send important information at every stage of the guest journey!

Guest experience