Switzerland

likeMagic

“Just as digital photography once replaced its predecessors, LIKE MAGIC is becoming a game changer in the hotel industry”, says one of our first customers. But why? 

Proudly engineered in Switzerland, LIKE MAGIC delivers a unique all-in-one solution for guests, employees and operators in just one browser-based, responsive web app. 

This means that guests book and check in online whenever they want, and unlock the door by using the same browser app that accompanies them along the whole stay with the hotel. 

The staff uses the same browser-based app to manage the guests' stay. What’s more, LIKE MAGIC acts like a platform so even the hotel software and door locks are connected. This allows LIKE MAGIC to monitor the stability of the system, which is a unique feature on the market.

What drives us? Starting from scratch, we rethink things completely and make considerable changes to what working in the hospitality industry may look like tomorrow.

All changes made by a guest or employee through the digital guest journey of LIKE MAGIC is reflected in Apaleo in real time and vice versa. This allows your hotel to have a fully digital and automated check-in and check-out process.

Real time integration with Apaleo

With LIKE MAGIC you are able to offer digital room keys to your guests. Additionally, through our self-serving kiosk guests can create physical key cards.

Digital room keys

Through LIKE MAGIC you can communicate with your guests through their preferred communication channel like SMS, WhatsApp or email.

Guest communication

✅ Contactless check-in & check-out—no waiting in line

✅ Digital room keys—access via smartphone

✅ AI-powered guest communication for instant responses

Seamless, Fully Digital Guest Journey 📲

✅ Automates 80% of front desk and operational tasks
✅ Reduces staffing costs by streamlining check-in, payments, and service requests
✅ Minimizes manual errors with automated workflows

Automate Operations & Reduce Costs 💰

✅ Personalized upselling at the right moment (early check-ins, upgrades, services)
✅ Automated payment processing for a frictionless experience
✅ Integrated booking engine to maximize direct reservati

Boost Revenue with Smart Upselling 💵

✅ Reduces dependency on front desk staff
✅ Automates service requests & housekeeping coordination
✅ task management for optimal staff allocation

Solve Labor Shortages & Increase Efficiency 

LIKE MAGIC

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Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

Germany

umnify GmbH

Hotels run on details, and umnify #hospitality ensures nothing slips through the cracks. Designed for modern hoteliers, these apps tackle everything from task management to guest communication, making life easier for staff and unforgettable for guests.

Imagine personalized emails sent exactly when they’re needed, guest profiles that merge automatically to create a single source of truth, and housekeeping tasks that organize themselves. umnify’s clever apps don’t just simplify processes—they turn them into seamless experiences.

Seamlessly integrated with apaleo’s open platform, umnify apps take full advantage of real-time data, keeping operations smooth and responsive. From boutique hotels to larger properties, this setup adapts to unique needs while future-proofing processes.

What sets umnify apart? A relentless focus on smart, efficient, and user-friendly solutions that make hospitality feel effortless. It's not just about running a hotel—it’s about elevating the guest and employee experience in every interaction.

Keep your guests hooked with personalized communication and spotless profiles – because a happy guest is a loyal guest.

Guest-Relationship-Management

No task gets lost in the shuffle – create, assign, and track tasks with ease to keep everything running like clockwork.

Traces & Tasks

Get your rooms ready in no time, track every detail, and deliver that wow factor – spotless rooms, happy guests.

Housekeeping

Manage guest profiles, bookings, housekeeping, and more in one place – it’s the all-in-one solution that’ll keep your hotel running at full speed.

One platform. All the power.

Streamline your processes and give your team the time they need to turn every guest stay into an exceptional experience.

More Time to Shine.

Maximize efficiency by syncing with apaleo in real-time – so you can focus on running your hotel, not managing software.

Seamless Integration, Instant Results.

Stop paying for extra subscriptions. With umnify #hospitality and apaleo, you get all the tools you need in one package, saving you money and headaches.

Save Big, Work Smarter.

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Optimize efficiency and reduce manual work with powerful automation tools. From streamlining guest communications to synchronizing data across systems, these platforms help hotels save time, minimize errors, and enhance the overall guest experience. Automate repetitive tasks and focus on what truly matters—delivering exceptional hospitality. 

Automation platforms

aleno AG

aleno empowers hoteliers to bridge the gap between accommodation and F&B operations, boosting productivity and revenue by automating recurring processes. With over 50 functions across marketing, operations, and business insights, aleno seamlessly integrates with apaleo, as well as with CRM and POS systems, offering a unified approach to enhancing guest experiences throughout their journey.

All restaurant- and hotel-related guest information aligned at a glance directly in aleno.

Cross-Outlet-Guest-Information

On-Stay-Guest-Status in real time including information, such as whether a guest is currently in-house or not.

Real Time Guest Status

Automatic and seamless creation of restaurant reservations in aleno based on the mealplan stored in apaleo.

Seamless Reservation Automation

All measures in the areas of marketing, operations and business are aimed at optimising capacity utilisation.

Optimizing occupancy rates

AI-controlled table planning that distributes reservations efficiently.

AI-driven table allocation

Adjustments to guest bookings in the PMS, such as changes to dates, guest count, or meal plans, are instantly reflected in aleno’s reservation system.

Streamlining communication: rooms and f&b

aleno sends reservation overviews to your PMS, helping staff identify guests without dining plans, enabling targeted upsell opportunities.

Increasing guest retention/revenue per guest

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aleno

aleno is an all-in-one-solution with a transparent fixed pricing, depending on the number of guests. Further addons can be added.

Fixed Price

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Unlock powerful insights and make data-driven decisions with advanced analytics and BI tools. Track performance, monitor key metrics, and identify trends to optimize pricing, distribution, and guest experiences. Stay ahead of the competition with real-time data at your fingertips.

Analytics & business intelligence

PayJim UG (haftungsbeschränkt)

payjim is a web-based SaaS Self-Checkout solution that streamlines payment and checkout processes for hotels, with the aim of digitising and automating the checkout process for all guests. Our focus is on providing a fast and seamless checkout process that is user-friendly and convenient. Through our streamlined checkout flow, guests can quickly and easily review their bill, split it into business and private invoices, select from multiple payment options, and complete the checkout process independently, without any further interaction at the reception. All the necessary information about a guest's stay is available through a simple QR scan within their hotel room. Our service is completely independent and compatible with any other workflows within the hotel.

There are several advantages of using payjim:

- We offer fast, secure, and independent payment and checkout services to guests at any time. 
- Easy access to the payjim backoffice for managing and customising room QR-Codes. 
- Our automated internal processes include direct integration with apaleo Pay, which works seamless with your accounting and avoids any additional transaction fees.
- payjim is completely web-based, guests do not need to download any app or register to use our services.

In addition to our checkout service, we also offer an independent tipping solution for your team. Our payjim tipping tool enables guests to tip the entire hotel, different departments, or even individual staff members. For more information, please visit our website at https://www.payjim.de/products.

We offer a competitive pricing plan of 0.99 EUR per room per month, with a 30-day free trial. With our integration features, guests can make self-payments with the hotel's integrated payment provider and complete the Self-Checkout process independently after a full payment of the room is processed. Our payjim POS provides access to our backoffice with direct access to all QR codes for your rooms.


We use your payment provider for processing payments. This will increase efficiency and security for your guests and avoid any additional transaction fees.

Self payment with integrated payment provider

Allow your guests to review their invoice, update billing addresses and make changes if needed and checkout their room. After a full payment of the room, the guest will be checked out and the folio will be  closed automatically. No further communication needed.

Self-Checkout process

Our backoffice is easily set-up and gives you direct access to unique QR Codes for all your rooms. 
The QR codes can be downloaded and customised for print-outs or used digitally as a PNG file.

payjim POS

We offer fast, secure, and independent payment and checkout services to guests at any time to reduce stress in peak times.

Self-Checkout anytime

Easy access to the payjim backoffice for managing and customising room QR-Codes. 

POS backoffice

Our automated internal processes include direct integration with apaleo Pay, which avoid additional transaction fees.

Integrated payment

Additionally, guests do not need to download any app or register to use our services.

No download - no registration

PAYJIM

Pay by room. You decide which rooms should be active.

Standard Pricing

Guests can edit information, tip, pay & checkout

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Customise and manage the in-room QR codes 

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Elevate guest experiences with smart in-room technology. From lighting and temperature adjustments to service requests and entertainment, provide guests with seamless control at their fingertips. Enhance comfort, convenience, and personalization with intuitive in-room tablets and automation.

In-room control & tablets

United States

Polydom Inc.

Una: The Ultimate AI Concierge, Perfectly Aligned with Your Front Desk Team

Imagine a Digital Concierge powered by AI that works alongside your front desk, seamlessly handling repetitive tasks, managing bookings, and addressing guest inquiries, all while speaking 50 languages in a natural, human-like voice. Una delivers a personalized, welcoming experience while seamlessly integrating with your PMS and task management systems, freeing your staff to focus on high-value interactions.

Una’s Standout Capabilities:

Human-Like Voice and Text Communication: Engages guests naturally through voice conversations, text chats, and phone calls, ensuring each interaction feels personal and authentic.
24/7 AI-Driven Guest Communication: Available around the clock, Una answers guest inquiries instantly, providing information, handling requests, and forwarding calls to human staff if needed.

Multilingual Support: Una speaks 50 languages fluently and can communicate via text in even more, catering to guests from around the world.

Intelligent Information Management: Centralizes and manages all hotel information—such as amenities, room photos, menu details, and local attractions—ensuring guests receive accurate, consistent answers and can fully explore what the hotel has to offer.

Direct Booking Management: Automates the booking process from inquiry to confirmation, reducing OTA dependency. Una also sends confirmation emails and payment links, delivering a seamless booking experience akin to human assistance.

Seamless PMS Integration: Connects with your Property Management System for real-time updates on availability and reservation modifications, streamlining the booking process.

Efficient Task Management: Uses AI to prioritize and allocate tasks. Una can either update tasks within a task management platform like HNext or send tasks directly through dedicated communication channels (such as WhatsApp or Telegram) for immediate action, as seen in the attached message screenshot.

Lead Generation for Marketing: Una can gather essential guest information, such as name, email, and phone number, turning each interaction into a lead opportunity for the marketing team.

Customizable, Brand-Aligned Responses: Tailors communication to reflect your hotel’s unique style and voice, ensuring each interaction aligns with your brand identity.


Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.

Real-Time Room Availability and Booking Sync

Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.

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Effortless Booking Confirmation

Una promotes direct bookings, upsells additional services, and gathers contact information for potential leads, supporting marketing efforts.

Increase Revenue and Leads

Una’s instant responses, multilingual support, and detailed information on amenities and attractions ensure a seamless guest experience from check-in to inquiries and beyond.

 Enhance Guest Satisfaction

Comprehensive Booking & Task Management: Una combines booking and task management into a unified, efficient workflow, enhancing coordination across front desk, housekeeping.

All-in-One Solution: Boost efficiency

Una’s advanced analytics offer insights for continuous improvement, while customizable responses ensure each interaction reflects your brand, making guests feel welcomed, valued, and well-served.

Data-Driven Decisions & Maintain Brand

24/7 multilingual AI Concierge service handling 90% of guest calls, reservations, instant FAQ answers, and boosting direct bookings.

Concierge & Booking Management 

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Enhance guest interactions with AI-powered messaging and voice assistants. Automate responses, provide instant support, and personalize guest experiences across chat, email, and voice channels. From answering booking inquiries to handling service requests, conversational AI ensures seamless, 24/7 engagement.

Conversational AI

Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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Denmark

Faundit

Automating the headaches of Lost and found, Faundit increases operational efficiency and guest experience for 500+ hotels in 20+ countries.

By eliminating the manual parts that hoteliers must deal with to help guests, we free up time to focus on in-house guests and other important tasks.

The post-stay experience can turn a fantastic stay into a frustrating experience for guests if the Lost and found service does not live up to your hotel standards. With Faundit, those potential guest frustrations become relief and appreciation.

Faundit automates everything from guest contact and payment to package collection and safe return, fully white-labelled so you earn recognition.

We plant fruit trees on our hotels' behalf, with companies like Radisson Hotel Group compensating for 250.000 kg CO2 annually.


By integrating, you can directly access guest details in Faundit to unlock fast service or an entirely proactive approach with limited efforts.

Hoteliers report that a proactive Lost and found service lets them stand out and excel in their guest journey.

You can directly access guest details in Faundit for an efficient contact & return process, providing a great guest experience.

Access guest details

Eliminate manual tasks for the team by automating Lost and found returns and communication

Operational Efficiency

Ensure that a frustrating experience for your guest turn into a loyalty-building interaction

Guest Experience

Full service with everything included an no extra charges

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Streamline housekeeping operations and improve team coordination with smart task management tools. Assign housekeeping tasks, track cleaning progress in real-time, and seamlessly update room status in the PMS. Instantly report maintenance issues, mark rooms as out of service, and enhance efficiency—all from one centralized platform.

Housekeeping & Staff collaboration

France

Quicktext

Why Choose Quicktext the AI super app?

1/ Efficient Guest Communication: Quicktext uses AI-driven chat technology to answer guest queries instantly through multiple channels, such as your website, Facebook Messenger, and WhatsApp. This reduces response times and ensures guests feel attended to, enhancing overall satisfaction.

2/ 24/7 Availability: The AI-powered virtual assistant, often referred to as "Velma," can handle guest inquiries around the clock, from booking requests to hotel information and service requests, providing uninterrupted guest service.

3/Personalization: Quicktext can leverage guest data to offer personalized recommendations and services, such as spa bookings, dining reservations, or upselling activities based on guest profiles.

4/Operational Efficiency: By automating repetitive tasks, Quicktext frees up your front desk and guest service teams to focus on more complex or high-touch interactions, improving overall staff productivity.

5/Data Insights: The platform provides valuable insights into guest behavior, preferences, and frequently asked questions, which can be used to refine your services and marketing strategies.

6/Integration Capabilities: Quicktext integrates seamlessly with most Property Management Systems (PMS), CRMs, and other hotel technology platforms, ensuring a cohesive tech ecosystem.

Where to Implement Quicktext AI
-Pre-Arrival: Automate guest communication to confirm reservations, share check-in details, and provide information on hotel amenities.
-On-Property: Use AI to assist with in-room requests, restaurant bookings, or directions to nearby attractions.
-Post-Stay: Collect guest feedback and encourage repeat bookings with personalized follow-ups.

Positioning Quicktext in Your Tech Stack
Adding Quicktext would complement other systems, like your PMS and CRM, to create a fully integrated and responsive guest service platform. It can be a game-changer, especially for handling high volumes of guest inquiries without overburdening your staff.

Example Workflow with Quicktext AI:

1/Integration: Connect Quicktext to your PMS and CRM for real-time data access.

2/Customization: Configure Quicktext to reflect your brand's tone and frequently asked questions.

3/Monitoring and Optimization: Regularly review chat logs and insights provided by Quicktext to improve AI responses and identify areas for service improvement.

Including Quicktext AI in your strategy would greatly enhance guest engagement and streamline communication, making it an excellent choice for your hotel's operations.

Forward booking request directly into your Booking engine

Booking Engine

Create Scenario to send Whatsapp message or SMS to your customers

Provide fast answers to thousands of questions

More guest satisfaction

Increase revenue by redirection visitor into your booking engine 

More direct booking

Quicktext free chatbot instantly answers your customers’ top 20 questions, takes some pressure off your teams and boosts direct bookings.

Quicktext Freemium

Centralize all communication channels(Facebook, Live chat, etc...)
Velma Chatbot automates guest interactions Before, during and after stay.

Premium

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Enhance guest engagement with automated chat solutions. Respond instantly to common inquiries, streamline bookings, and provide easy access to hotel information through live chat and messaging apps. Chatbots handle repetitive tasks efficiently while ensuring smooth handovers to staff when needed—delivering fast, seamless support 24/7.

Live chats & chatbots

ailean

Products like ChatGPT or hospitality chatbots, usually just provide information, but do not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

Guest experience