About Ariane — Online & Kiosk Check-in
Ariane is the world leader in self-service check-in and check-out for hotels, with more than 3,000 properties and 500,000 rooms live across 25+ countries. Through Apaleo's open API, Ariane brings online, mobile and kiosk arrival into a single platform — so every guest can check in how, when and where they want, and reach their room with a key in seconds.
Guests receive a pre-arrival invitation by email or SMS and check in on their own phone, tablet or PC — no app to download. On the day of arrival they get a QR or pick-up code the moment their room is ready, scan it at an Ariane kiosk, and collect an encoded key card in under a minute. Registration cards, signatures, secure payment and pre-authorisation work online or at the kiosk, while walk-ins, ID and passport capture and key collection are handled at the kiosk.
The result is lower operating costs, a faster and consistent 24/7 arrival, and new revenue from upsells offered during the flow — while your team is freed from the desk to focus on hospitality.
What sets Ariane apart: it is the only provider that designs and controls both the hardware and the software end to end; its Allegro Cloud platform is built for multi-property, multi-language, multi-jurisdiction chains; and every deployment is backed by a dedicated Customer Success methodology proven to drive guest adoption. Ariane has enabled self-service for roughly one-third of the world's top 100 hotel chains.
- One platform for every arrival
- Web, mobile and kiosk check-in and check-out run on a single Ariane platform, so guests choose how, when and where they arrive — and you manage it all in one place.
- New revenue at the moment of arrival
- Upsell products from your Apaleo catalogue are offered during check-in and added straight to the booking, turning arrival into an incremental-revenue moment rather than a cost centre.
- Built for international chains
- Multi-property, multi-language and per-country configuration handle local payment methods, ID and passport capture, registration cards and signatures across jurisdictions.
- Hardware and software from one source
- Ariane is the only provider that designs and controls both the kiosk hardware and the software end to end — one vendor accountable for the whole arrival, whether indoor, outdoor or fully unattended.
Integration features
Online check-in and check-out
Guests check in before arrival on their own device — confirming the registration card and paying or pre-authorising as required — then receive a QR or pick-up code by email or SMS once their room is ready. At departure they review the folio, update their billing and email details, and settle online,
Kiosk check-in, check-out and walk-in
At the kiosk, guests find their booking by QR or pick-up code, name, reservation or confirmation number, complete check-in and collect their key, or check out by room number. Walk-ins create a new booking in Apaleo with live availability and pricing, and a clean room is assigned automatically when n
Two-way sync of profiles, payments and upsells
Built on Apaleo's open REST API, the integration reads reservations, folios and invoices from Apaleo and writes registration details, payments — sale, pre-authorisation or card-on-file — and check-in/out actions back to it. Upsell products set up in Apaleo are offered during check-in and added to th