Switzerland

likeMagic

“Just as digital photography once replaced its predecessors, LIKE MAGIC is becoming a game changer in the hotel industry”, says one of our first customers. But why? 

Proudly engineered in Switzerland, LIKE MAGIC delivers a unique all-in-one solution for guests, employees and operators in just one browser-based, responsive web app. 

This means that guests book and check in online whenever they want, and unlock the door by using the same browser app that accompanies them along the whole stay with the hotel. 

The staff uses the same browser-based app to manage the guests' stay. What’s more, LIKE MAGIC acts like a platform so even the hotel software and door locks are connected. This allows LIKE MAGIC to monitor the stability of the system, which is a unique feature on the market.

What drives us? Starting from scratch, we rethink things completely and make considerable changes to what working in the hospitality industry may look like tomorrow.

All changes made by a guest or employee through the digital guest journey of LIKE MAGIC is reflected in Apaleo in real time and vice versa. This allows your hotel to have a fully digital and automated check-in and check-out process.

Real time integration with Apaleo

With LIKE MAGIC you are able to offer digital room keys to your guests. Additionally, through our self-serving kiosk guests can create physical key cards.

Digital room keys

Through LIKE MAGIC you can communicate with your guests through their preferred communication channel like SMS, WhatsApp or email.

Guest communication

Guests decide through the seamless and end-to-end personalized digital journey when they want to do what. 

Digital guest journey in just one place

Employees proactively support and communicate with their guests on their digital journey from an intuitive customer servicing platform.

Intuitive one-stop-solution for employees

Owners are provided with holistic guest profiles as well as operations data to steer their business in an efficient way and generate revenue.

 Holistic guest profiles

All (highly critical) business processes are specifically orchestrated and constantly monitored.

Full process & data ownership

LIKE MAGIC

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

Kiosk & self-service check-in

Germany

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 3.000 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happened already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Form functionality.

Digital Registration Form

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check-in/out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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Hotelbird 

Hotelbird has transformed the guest experience in hospitality with over 130.000 contracted hotel rooms in 29 european countries, 3 service channels for guests and over 50 interfaces to the leading system providers in the hotel industry. 

Our mission is to provide hotel companies with core technology for a seamless and digital guest experience to enhance operational success.  
We accompany your guests before arrival, during their stay, and after departure. All interactions with the hotel can be digitally mapped and integrated into your existing guest communication.  

Hotelbird collaborates with leading hotel chains in Europe, including Achat Hotels, Amano Hotels, Atlantic Hotels, Best Western Hotels, Brera Apartments, Dorint Hotels, Falkensteiner Hotels, Great2Stay, Smartments, IHG Hotels, Koncept Hotels, Lindner Hotels, MEININGER Hotels, Motel One, Super 8 Hotels or Welcome Hotels. 


Hotelbird lets guests check in/out digitally via their mobile devices, eliminating reception queues. Full Apaleo integration automates data transfer, reducing staff workload and ensuring accuracy. This streamlined process offers flexibility and convenience, even without a dedicated app.

Digital Check-In/Out

Keep guests engaged with our guest communication & digital guest folder. Inform about events, promotions, and offers via automated & personalized emails & push notifications. The folder includes a direct booking link, hotel details & more.Strengthen customer loyalty with this communication channels.

Digital Guest Communication & Guest Folder

Our digital key lets guests access rooms instantly, eliminating physical keys. Guests can complete payment before check-in or during check-out & guests can split expenses (private/business). It supports a fully digital 24/7 reception and we customize the digitization level to fit your hotel's needs.

Digital Door Opening & Payment Solutions

Hotelbird offers guests web, app, terminal, and Progressive Web App interaction channels. Our Open API ensures seamless integration with your existing systems for a cohesive digital experience.

Multi-Channel Guest Interaction

Our interfaces support bidirectional data communication for seamless integration with lock and payment systems. This ensures real-time updates and streamlined operations, enhancing overall efficiency.

Bidirectional Interfaces 

Hotelbird transforms the hotel stay into a modern, efficient experience. Our digital solutions ensure a seamless journey from check-in to check-out, reducing wait times and boosting guest satisfaction

Enhanced Digital Guest Experience 

Our full integration with Apaleo PMS streamlines hotel operations, automates processes, and enhances guest experiences, simplifying tasks for staff and ensuring a smooth, hassle-free stay for guests.

Comprehensive Apaleo Integration 

Hotelbird

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Digital payment


Professional package

Digital: guest ident, registration form, check-in/out,  guest folder, Online payment, Key (Guest Communication Modul is not included)

Professional Plus Package

By streamlining the check-in process, our Digital Check-in module enhances guest satisfaction while optimizing operational efficiency.

Digital Check-in 

Easily inform guests about special events, promotions, and personalized offers via automated emails and push notifications. 

Guest Communication starting at 

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Spain

Civitfun Hospitality

Check-in/out software integrated bidirectionally with PMS, payment gateways and locking systems. Automate your guest journey with a series of products that will streamline your reception, increase your revenue and improve your guests’ experience.

__Introduction__

Civitfun Hospitality is the hotel software that boosts hospitality companies to lead the digital transformation in the industry.

At Civitfun Hospitality we understand the needs of hoteliers. That is why we have designed a fully integrated and contactless solution with all the tools you need to join the hotel digital revolution.

From check-in to check-out, streamline your operational processes, reduce waiting times at the front desk and improve your guests' experience.

Hotel chains, medium and small hotels, hotels without reception, apartments... Automate efficiently every step of the guest, no matter the type of accommodation.

Our software is efficient, user-friendly and two-way integrated with Apaleo.


__What we do__

Our  9-product check-in/out suite is designed specifically for hoteliers and It is created to improve the productivity and efficiency of your accommodation:
 
-Contactless check-in: Automate your front desk and avoid queues.
-T-Paperless: Streamline workflows with the auto check-in app on tablet
-Payment protection and Door opening: Reduce fraud and allows the use of an electronic key.
-Upselling and Cross-selling: Improve the initial booking and the guest experience. 
-Guestlink: Automate all communications with your guests.
-Guest Registration: Accomplish with guest registration requirements.

__Advantages__

Integrated and secure online check-in / check-out. Easy to complete, customizable with your brand, integrated with PMS, encrypted and complying with the GDPR.
Automate all your reception processes, cut out paper and improve productivity in reception, providing a better service to your customers.
Complementary tool to the reception that solves the peak hours of the check-in / check-out time in the hospitality properties. Fully autonomous, multi-language, suitable for being used on any mobile device or tablet.



__Integrations__

Civitfun is certified with Apaleo, and integrated with many payment gateways and many digital door lockers brands. See more about our integration with Apaleo at Civitfun.com.

Retrieve properties & reservations from Apaleo

Application processes a payment and posts in Guest Account

Performing the payment

Check-out of a reservation

 Guests are able to choose their room during online check-in.

Room selection:

Guests can save time by scanning their ID or passport to automatically fill their data in and sign their hotel contract online in a fast and secure way

Document Scanner and Digital Signature:

 Confirm that the documentation provided by the guest during the online check-in process corresponds to the same person.

Identity Verification:

Create a survey that will allow you to get any additional data you need from guests prior to their arrival during the online check-in process.

Surveys:

Civitfun 

Standard Plan

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Abitari

Abitari Kiosk is a new kiosk concept that provides you with everything you need to implement your desired self check-in kiosk. From a tablet to an unattended kiosk with keycard dispenser. The choice is yours!

Available models: Table top, Indoor, Ourtdoor and Tablet

All plans include Abitari Locks Connector.

Contact us at info@abitari.com to take the next step!

Get Apaleo's data in Abitari kiosk. Receive the data obtained in Abitari Kiosk directly to Apaleo.

2-way integration

Online check-in is great but not every guest will use it. Complete an automated check-in experience with an unattended in-person solution. 

Unattended on-site check-in

 Encoding a keycard in a tablet kiosk can be sometimes confusing. Deliver encoded keycards and get a better self check-in experience.

Keycard Dispenser

Ideal for check-in before entering the building. Recommended to be placed in a shed to protect the kiosk and the guest from the rain.

Outdoor Kiosk

abitari

Abitari Kiosk

Everything you need to enable self check in and check out.

Features with * require a specific hardware.
Billed annually.

Complete plan 

Complete plan plus:
- Walk-in
- ID/Passport Scann*
- KeyCard Dispenser*
- Cross selling
- White Label
* Hardware required

Billed annually.

Pro plan

Abitari 1 Kiosk

Abitari 2 Kiosk

Abitari 3 Kiosk

Abitari 4 Kiosk

Abitari 5 Kiosk

Abitari 6 Kiosk

United Kingdom

HelloGuest

__HelloGuest – Your digital hotel assistant__

Are you looking for a resource saving 24/7 contactless check-in and check-out solution for your hotel? A solution that operates across all channels, such as online, mobile and stationary - all from just one central modular platform?

The products of HelloGuest Solutions GmbH help every host to intelligently optimize the internal run of process – depending on the hotel format and the target groups of guests. The result is a resource-saving solution for you as a host and a continuous and additional service for your guest.

__Our digital services__

We offer your guests continuous digital services, such as:

- Hotel search and direct booking
- contactless self-check-in, including registration form – in compliance with the law
- door opening with guest smartphone, no app download required (available for every hotel guest on their smartphones or any other device)
- fully integrated digital guest directory, with hotel information, digital menu (room service), inhouse services, feedback and guest ABC
- payment management, including invoice splitting
- checkout

These services are made possible via several solutions: e.g. the Multi-Check-in App, the Self-Check-in Station, POS Station or via the Registration form Pad and the HelloGuest Hotel TV App.

__Our platform__

Behind all those services lies the cloud based HelloGuest interface platform, which connects a broad number of hotel systems and technologies in order to convert analogue into digital hotel processes. We cooperate with all major room access providers and payment providers featuring their e-commerce and acquiring solutions. The HelloGuest platform easily integrates your internet booking engine and enables you to send emails, push notifications and even live-chat with your guest. Additional integrations e.g. POS solutions are possible.

__Individual consultation__

HelloGuest accompanies you throughout the whole digitalization process and supports you from the start of the project until the end and beyond. The products of HelloGuest offer the perfect solution for every host. Let our experts advise you and digitalize your hotel with solutions from HelloGuest.

For more information please visit us at www.helloguest-solutions.com


Helloguest solution will help you optimize your Check-In and Check-Out process.

Smooth Check- In and Out

You will be allowed to process payments from your Guests.

Payment processing

Hellogues is capable of creating invoices for your guests and deliver them via email.

Invoice generation

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BetterSpace

Check-in comfortably, even if the reception is not occupied or there is already a queue lining up in front of the reception desk. With the check-in terminal, your guests not only check in quickly, but with better.guests, you also provide your guests important information directly at the check-in. In addition, the intuitive check-in process offers targeted up- and cross-selling opportunities without being intrusive.

Your advantages at a glance:
- 15″ or 22″ touchscreen
- Comfortable and easy check-in and check-out
- Including payment
- Encoding keycards
- Elegant tabletop stand
- Integrated QR code reader
- Expandable with key card encoders from your door locking system supplier
- Connection via LAN or WiFi

Assit yout guest with a self Check-In and Check-out terminal which fully supports payments

From Check-In to Check-Out

Betterspace

better.guest Check-In Terminal

Hardware Check-In Terminal including better.guest software & set up
- Check-In
- Check-Out
- Payment
- Encoding key cards
- Upselling

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Roommatik

Roommatik self check-in kiosks allow you to have a fully automated 24/7 reception.

Roommatik offers different solutions to speed up the check-in process: from small products that helps traditional reception desk to self-check-in kiosks, which perform the entire process autonomously. Roommatik designs, develops and manufactures its products therefore it can offer a bespoke solution.

Walk-in guests can themselfs make a new reservation, pay and check-in.

Reservation creation for walk-ins

Guests will enjoy clear, smooth check-in and make a payment for their reservation hassle-less.

Smooth check-in with payment capability.

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Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Hotel of the future

For serviced apartments

For selected service hotels

For independent hotels

For full service hotels

The system for your guests to watch channels or connect their personal devices to the big screen and enjoy TV as they are used to: Live, on-demand or through their favourite streaming apps such as Netflix.

IPTV

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

In-room control & tablets

A mobile key is a solution that enables authorised devices (staff and guests mobiles and wearables) to access specific secured access points within a property. These solutions (device and door locks) can be powered by various technologies including RFID, Bluetooth, and WiFi depending on the use case. Mobile keys eliminate the need for guests to check-in at the front desk as they come with a mobile or web application, which also, generally, takes care of the administrative processes around check-in. This technology works by generating an encrypted digital key that is sent to guests’ mobile devices which will be configured to work for the length of their stay. Hotel operators, depending on the chosen technology, will be able to make other areas of the property available to guests at specific times and dates (gym, spa, and other outlets), in real-time.

Mobile key & keyless entry

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.