Spain

Civitfun Hospitality

Check-in/out software integrated bidirectionally with PMS, payment gateways and locking systems. Automate your guest journey with a series of products that will streamline your reception, increase your revenue and improve your guests’ experience.

__Introduction__

Civitfun Hospitality is the hotel software that boosts hospitality companies to lead the digital transformation in the industry.

At Civitfun Hospitality we understand the needs of hoteliers. That is why we have designed a fully integrated and contactless solution with all the tools you need to join the hotel digital revolution.

From check-in to check-out, streamline your operational processes, reduce waiting times at the front desk and improve your guests' experience.

Hotel chains, medium and small hotels, hotels without reception, apartments... Automate efficiently every step of the guest, no matter the type of accommodation.

Our software is efficient, user-friendly and two-way integrated with Apaleo.


__What we do__

Our  9-product check-in/out suite is designed specifically for hoteliers and It is created to improve the productivity and efficiency of your accommodation:
 
-Contactless check-in: Automate your front desk and avoid queues.
-T-Paperless: Streamline workflows with the auto check-in app on tablet
-Payment protection and Door opening: Reduce fraud and allows the use of an electronic key.
-Upselling and Cross-selling: Improve the initial booking and the guest experience. 
-Guestlink: Automate all communications with your guests.
-Guest Registration: Accomplish with guest registration requirements.

__Advantages__

Integrated and secure online check-in / check-out. Easy to complete, customizable with your brand, integrated with PMS, encrypted and complying with the GDPR.
Automate all your reception processes, cut out paper and improve productivity in reception, providing a better service to your customers.
Complementary tool to the reception that solves the peak hours of the check-in / check-out time in the hospitality properties. Fully autonomous, multi-language, suitable for being used on any mobile device or tablet.



__Integrations__

Civitfun is certified with Apaleo, and integrated with many payment gateways and many digital door lockers brands. See more about our integration with Apaleo at Civitfun.com.

Retrieve properties & reservations from Apaleo

Application processes a payment and posts in Guest Account

Performing the payment

Check-out of a reservation

 Guests are able to choose their room during online check-in.

Room selection:

Guests can save time by scanning their ID or passport to automatically fill their data in and sign their hotel contract online in a fast and secure way

Document Scanner and Digital Signature:

 Confirm that the documentation provided by the guest during the online check-in process corresponds to the same person.

Identity Verification:

Create a survey that will allow you to get any additional data you need from guests prior to their arrival during the online check-in process.

Surveys:

Civitfun 

Standard Plan

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Kiosk & self-service check-in

Germany

Hotelbird 

Activate the HRS myCheck-in app now without any costs involved and offer your guests a digital check-in experience through HRS while benefiting from clean customer data yourself. HRS requests the required data from the myHRS Member before arrival in the HRS environment, which you then receive in your PMS system.

HRS Guests will receive an invite and can do the online checkin through HRS.

Online Check-In

After the checkin, you will receive the full data set of the guest in your PMS.

Data receival

Save time & money by reducing front desk effort

Time

Generate more bookings with this service as HRS customers love the convenience of this service and you receive extra marketing

More bookings

Better Data

Bookings

HRS myCheck-in app

Free

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Guest apps

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital Guest Service / Guest Directory (Web App)
- Mobile Check-in and Check-out / Digital Registration Form (Web App)
- Journey Messaging (automated guest messaging)
- Mobile door opening

Our prices are per room and per month starting from 0.99 EUR for each of our modules. 

Make sure your operations run smoothly with handy Check-In and Check-Out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-In/Out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from a quick, easy and contactless service via their own smartphone.
That saves time and there is no time waiting in a queue to check-in. No app download needed!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check In / Out starting at

Journey Messaging starting at

This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Hotelbird has transformed the guest experience in hospitality. With over 100.000 contracted hotel rooms, 5 service channels for guests and over 50 interfaces to the leading system providers in der hotel industry.

Our mission is to provide the core technology for a seamless digital guest journey and empower hosts to increase their operational success.

Our technology gives every hotel total flexibility at the reception and saves an enormous amount of time and money by automating the check-in/out processes. As market leader, we work with the leading hotel companies like Accor, Achat Hotels, Amano Hotels, Amaron Hotels, Arcotel Hotels, Azimut Hotels, Best Western Hotels, Dorint Hotels & Resorts, Falkensteiner Hotels, Flemings Hotels, Gorgeous Smiling Hotels, InterContinal Hotels & Resorts, Leonardo Hotels, Lindner Hotels, Meininger Hotels, Motel One, Super8 Hotels and other hotel groups.


Hotelbird optimizes the hotel operations with easy check-in and check-out process.

Digital Check-In/Out

Go paperless with Hotelbird and enjoy the digital registration form functionality.

Digital Registration Form

Hotelbird gives hotels a possibility to use digital keys.

Digital Key Functionality  

By using multiple guest channels such as web application, apps, kiosk terminals and also booking platforms, we can ensure a high usage rate. 

Multi-guest channels

With Hotelbird, hotels can automate and simplify various administrative processes, such as check-ins, check-outs, and payment procedures. 

Spending less time on administrative tasks 

Hotelbird's digital and seamless guest journey transforms the way guests experience hotels, providing them with a modern and efficient stay.

Digital and seamless guest journey 

Hotelbird's full PMS integration with Apaleo simplifies hotel operations, automates check-in/out processes, increases guest satisfaction and optimizes efficiency.

Full Apaleo integration

Hotelbird

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Digital payment


Professional package

- Digital guest ident
- Vaccination proof
- Digital registration form
- Digital check-in/out
- Online guest directory
- Online payment
- Key

Professional Plus Package

By streamlining the check-in process, Hotelbird's Digital Check-in module enhances guest satisfaction while optimizing operational efficienc

Digital Check-in Module 

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Switzerland

likeMagic

“Just as digital photography once replaced its predecessors, likeMagic is becoming a game changer in the hotel industry”, says one of our first customers. But why? 

Proudly engineered in Switzerland, likeMagic delivers a unique all-in-one solution for guests, employees and operators in just one browser-based, responsive web app. 

This means that guests book and check in online whenever they want, and unlock the door by using the same browser app that accompanies them along the whole stay with the hotel. 

The staff uses the same browser-based app to manage the guests' stay. What’s more, likeMagic acts like a platform so even the hotel software and door locks are connected. This allows likeMagic to monitor the stability of the system, which is a unique feature on the market.


What drives us? Starting from scratch, we rethink things completely and make considerable changes to what working in the hospitality industry may look like tomorrow.

All changes made by a guest or employee through the digital guest journey of likeMagic is reflected in Apaleo in real time and vice versa. This allows your hotel to have a fully digital and automated check-in and check-out process.

Real time integration with Apaleo

With likeMagic you are able to offer digital room keys to your guests. Additionally, through our self-serving kiosk guests can create physical key cards.

Digital room keys

Through likeMagic you can communicate with your guests through their preferred communication channel like SMS, WhatsApp, email and many more.

Guest communication

Guests decide through the seamless and end-to-end personalized digital journey when they want to do what. 

Digital guest journey in just one place

Employees proactively support and communicate with their guests on their digital journey from an intuitive customer servicing platform.

Intuitive one-stop-solution for employees

Owners are provided with holistic guest profiles as well as operations data to steer their business in an efficient way and generate revenue.

 Holistic guest profiles

All (highly critical) business processes are specifically orchestrated and constantly monitored.

Full process & data ownership

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LikeMagic

Full process & data ownership (starting price)

One solution from One provider

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Chekin

Chekin is an all-in solution that helps you saving time and money at any new booking by managing everything online: guests registration and identification, payments, remote access, data sending to authorities.

Thanks to the integration, Chekin is able to retrieve bookings information from apaleo and send automatically to the guests a request to register online prior arrival. They will do it all through a single online form:

- add their IDs details;
- sign the short rental agreement with home rules;
- pay the tourist tax and the deposit;
- verify their identity using biometrics identity verification system;
- in case you have a smart lock, they will automatically get the virtual key to access the property, doing a perfect self check-in.

All the data gathered will be sent automatically to the authorities if you're required to do it and used to generate the documentation required in your country, which will be stored in a secure way on the Chekin cloud.

Chekin gets the bookings per property to prvide the best Digital Registration Card experience.

Retrieve properties & reservations from apaleo

Chekin gives you a possibility to use Mobile Key or Phisical Key cutting mechanism (Key Cards).

Room Key functionality 

Optimize your profile management and the Check-In process by using the Passport/ID scanner.

Passport/ID scanning

Our online check-in tool is at the top of the market. Designed from minute one to provide your guests with a simple, fast and pleasant check-in experience.

Online Check-in

We verify the identity through our biometric comparison software, ensuring that the documentation provided corresponds to the person accessing your home.

Identity Verification

You can customize the rental contract by adding all the clauses you want. Your guests will be able to read and digitally sign it during online check-in.

Personalized rental contracts and digital sig

Your and your guest’s peace of mind. During online check-in, you can ask your guests to pay insurance or make a deposit, which will be blocked until after check-out.

Damage Protection and Deposits

Basic package 

Online/Onsite CheKin + guests registration + Identity Verification and Self CheKin

Full package

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Identity management systems

Abitari

Abitari Kiosk is a new kiosk concept that provides you with everything you need to implement your desired self check-in kiosk. From a tablet to an unattended kiosk with keycard dispenser. The choice is yours!

Available models: Table top, Indoor, Ourtdoor and Tablet

All plans include Abitari Locks Connector.

Contact us at info@abitari.com to take the next step!

Get Apaleo's data in Abitari kiosk. Receive the data obtained in Abitari Kiosk directly to Apaleo.

2-way integration

Online check-in is great but not every guest will use it. Complete an automated check-in experience with an unattended in-person solution. 

Unattended on-site check-in

 Encoding a keycard in a tablet kiosk can be sometimes confusing. Deliver encoded keycards and get a better self check-in experience.

Keycard Dispenser

Ideal for check-in before entering the building. Recommended to be placed in a shed to protect the kiosk and the guest from the rain.

Outdoor Kiosk

abitari

Abitari Kiosk

Everything you need to enable self check in and check out.

Features with * require a specific hardware.
Billed annually.

Complete plan 

Complete plan plus:
- Walk-in
- ID/Passport Scann*
- KeyCard Dispenser*
- Cross selling
- White Label
* Hardware required

Billed annually.

Pro plan

Abitari 1 Kiosk

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Abitari 3 Kiosk

Abitari 4 Kiosk

Abitari 5 Kiosk

Abitari 6 Kiosk

United Kingdom

HelloGuest

__HelloGuest – Your digital hotel assistant__

Are you looking for a resource saving 24/7 contactless check-in and check-out solution for your hotel? A solution that operates across all channels, such as online, mobile and stationary - all from just one central modular platform?

The products of HelloGuest Solutions GmbH help every host to intelligently optimize the internal run of process – depending on the hotel format and the target groups of guests. The result is a resource-saving solution for you as a host and a continuous and additional service for your guest.

__Our digital services__

We offer your guests continuous digital services, such as:

- Hotel search and direct booking
- contactless self-check-in, including registration form – in compliance with the law
- door opening with guest smartphone, no app download required (available for every hotel guest on their smartphones or any other device)
- fully integrated digital guest directory, with hotel information, digital menu (room service), inhouse services, feedback and guest ABC
- payment management, including invoice splitting
- checkout

These services are made possible via several solutions: e.g. the Multi-Check-in App, the Self-Check-in Station, POS Station or via the Registration form Pad and the HelloGuest Hotel TV App.

__Our platform__

Behind all those services lies the cloud based HelloGuest interface platform, which connects a broad number of hotel systems and technologies in order to convert analogue into digital hotel processes. We cooperate with all major room access providers and payment providers featuring their e-commerce and acquiring solutions. The HelloGuest platform easily integrates your internet booking engine and enables you to send emails, push notifications and even live-chat with your guest. Additional integrations e.g. POS solutions are possible.

__Individual consultation__

HelloGuest accompanies you throughout the whole digitalization process and supports you from the start of the project until the end and beyond. The products of HelloGuest offer the perfect solution for every host. Let our experts advise you and digitalize your hotel with solutions from HelloGuest.

For more information please visit us at www.helloguest-solutions.com


Helloguest solution will help you optimize your Check-In and Check-Out process.

Smooth Check- In and Out

You will be allowed to process payments from your Guests.

Payment processing

Hellogues is capable of creating invoices for your guests and deliver them via email.

Invoice generation

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BetterSpace

Check-in comfortably, even if the reception is not occupied or there is already a queue lining up in front of the reception desk. With the check-in terminal, your guests not only check in quickly, but with better.guests, you also provide your guests important information directly at the check-in. In addition, the intuitive check-in process offers targeted up- and cross-selling opportunities without being intrusive.

Your advantages at a glance:
- 15″ or 22″ touchscreen
- Comfortable and easy check-in and check-out
- Including payment
- Encoding keycards
- Elegant tabletop stand
- Integrated QR code reader
- Expandable with key card encoders from your door locking system supplier
- Connection via LAN or WiFi

Assit yout guest with a self Check-In and Check-out terminal which fully supports payments

From Check-In to Check-Out

Betterspace

better.guest Check-In Terminal

Hardware Check-In Terminal including better.guest software & set up
- Check-In
- Check-Out
- Payment
- Encoding key cards
- Upselling

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Roommatik

Roommatik self check-in kiosks allow you to have a fully automated 24/7 reception.

Roommatik offers different solutions to speed up the check-in process: from small products that helps traditional reception desk to self-check-in kiosks, which perform the entire process autonomously. Roommatik designs, develops and manufactures its products therefore it can offer a bespoke solution.

Walk-in guests can themselfs make a new reservation, pay and check-in.