About Unified Inbox by Bookboost
Unified Inbox brings every guest channel into one guest-centric thread: WhatsApp, SMS, email, Booking.com and Expedia messaging, and social. Your front desk, reservations and guest experience teams work from a single queue instead of hopping between tabs.
Every conversation sits next to the guest’s profile from the Bookboost CDP, synced with Apaleo: current booking, stay dates, past stays and preferences. Staff see the full context before they reply, so service stays consistent whoever picks up the thread.
Bee, the Bookboost Agent, is built in. In draft mode, Bee writes a reply to every incoming message and waits for your team’s approval. In autonomous mode, Bee handles whole conversations in the guest’s language, around the clock, and hands over to a human with the full history when a conversation needs one. Draft mode is free for every Unified Inbox customer.
Routing rules, assignments, quick replies and reporting keep the team organised as volume grows. Built for mid-market hotel groups that want fewer tabs, faster answers and a guest record that actually gets used.
- One inbox for every guest channel
- WhatsApp, SMS, email, Booking.com, Expedia and social in one guest-centric thread. Your team answers from one queue instead of jumping between tabs.
- Bee handles the routine, 24/7
- Bee, the Bookboost Agent, answers in the guest’s language in seconds, day and night. It resolves routine requests and hands the rest to your team with full history.
- Every reply informed by the guest profile
- Staff and Bee both see stay history, reservation details and preferences from the CDP before replying, so service is consistent across every channel.
Integration features
Apaleo reservation and guest data in every conversation
Apaleo reservations and guest profiles sync into the Bookboost CDP. Every message shows the current booking, stay dates and guest history right next to the conversation.
Every guest channel in one inbox
WhatsApp, SMS, email, Booking.com, Expedia and social messages land in one thread, matched to the guest profile that Apaleo and Bookboost share.
Bee, the AI agent, built in
Draft mode writes a reply to every incoming message for your team to approve. Autonomous mode lets Bee resolve whole conversations in the guest’s language and escalate to a human when needed.