About Unified Inbox by Bookboost
Bookboost Unified Inbox helps you to create a better guest experience while saving time and effort. Keep track, manage and respond to all guest enquiries through one platform.
Get a general overview of all your communications, no matter what channel your guests are using. Access all the information related to your guests from one single platform, and organise your team's tasks in an easy and quick way.
- Create a better guest experience
- Allow guests to choose their preferred messaging app and answer their questions quickly. Delegate questions to other departments or team members so every guest is talking to the right person.
- Be available 24/7
- Even if your team is busy, the chatbot can take over and allow you to interact with your guests and provide answers to all their questions while they are still interested.
- Reduce your response time
- Don’t miss any messages. With Unified Inbox's quick replies, your team can answer messages in a matter of minutes. As a result, the experience is better and your guests are more engaged.
- More direct bookings
- 80% of guests check hotel websites before booking on OTAs! Web Messenger will engage your website visitors, giving the right information and driving more direct bookings.
Integration features
Bundle all communications
Bookboost Unified Inbox integrates all messages from a variety of apps, giving you a general overview of your communications (SMS, WhatsApp, Instagram DM, Facebook Messenger, Booking.com, Airbnb, and more).
Message Automation
When the customer service team is unavailable, let the chatbot take over. Automate repetitive guest inquiries using AI technology, making FAQs easily accessible.
Assign messages to different team members
Make sure every guest is talking to the right person by assigning the messages. This will create a better guest experience and avoid confusion within the workflows.