Chatbot & livechat based on AI answers guests 24/7/365 on multiple channels in over 100 languages.
Fewer than 10 installs
apaleo Certified

About DialogShift

Our award-winning chatbots based on AI (machine learning) answer multiple guests 24/7/365 on multiple channels in more than 100 languages at the same time. This way DialogShift can help you avoid 8 in every 10 repetitive inquiries, saving time and bringing more engaged travelers into your booking engine.

We also help hotels to sustainably increase their direct bookings and reduce commissions. Our customized chatbots are made for driving engagement and conversion. Every third person that is engaging with your DialogShift chatbot ends up booking a stay.

Data security & GDPR compliance according to German regulations 🇩🇪

✨ Winner of the Best Travel Technology Award 2020 ✨


  • Chatbot for more than 150 FAQs based on state-of-the-art AI technology
  • Intelligent handover to staff (Live Chat)
  • 109 languages & auto-translation in live chat app
  • Convert chat users to guests through booking engine (IBE) integration
  • Channels: Website chat, WhatsApp, Google Business Messages, Code2Order, Facebook Messenger, Web Chat
  • High guest engagement through guided dialogues with quick reply buttons
  • For single properties and chains
  • Team collaboration through intelligent message routing (queueing)
  • Proactive messaging at key points of the guest journey
  • Statistics dashboard & advanced reporting
  • Full-service setup (because all we want is to save you time)

Integration features

Reservation creation

DialogShift will create a reservation in apaleo

Reservation modification

DialogShift will add, replace or remove: - Comment - GuestComment - PaymentAccount - TravelPurpose - AdditionalGuests - company (using company/Id, and only if not already set) - Commission - PrimaryGuest - ValidationMessages



KI Automatisierung & Multi Channel. Money-back guarantee for 60 days.

189 €/monthlyPer property