About Ecco
Ecco is the AI Receptionist for the hospitality industry, helping hotels and restaurants answer every guest inquiry across calls and WhatsApp, 24/7. It picks up fast, manages reservations in real time, supports multiple concurrent calls, syncs with booking systems, and supports multiple languages for international guests. Teams can customize voice, tone, routing, and schedules for each location, while staff can step in seamlessly when a human touch is needed. Ecco also handles common guest questions, special requests, and directions, reducing missed bookings and operational pressure. With direct integrations and conversation insights, it helps hospitality teams stay responsive, efficient, and consistently guest-focused.
- Never Miss a Booking Call Again
- Ecco answers every inbound call 24/7 in 32+ languages, checks real-time availability via apaleo, and completes reservations on the spot, turning missed calls into confirmed bookings.
- Free Your Front Desk from the Phone
- Routine calls, availability checks, check-in times, parking are handled automatically. Your team stays focused on in-house guests while Ecco manages the phone, escalating to staff only when needed.
- Speak Every Guest's Language
- Ecco detects and responds in the caller's language automatically, no language barriers, no lost international bookings. Ideal for properties with a diverse guest mix.
Integration features
Real-Time Availability & Booking via apaleo
Ecco connects directly to apaleo to check room availability, rates, and restrictions in real time. When a guest calls to book, Ecco creates the reservation in apaleo instantly, no manual entry, no double bookings.
Guest & Reservation Lookup
Ecco retrieves existing reservation details from apaleo so callers can check, modify, or ask about their upcoming stay without waiting for staff.
Smart Call-to-Staff Handoff
When the AI can't resolve a request, it transfers the call to your team with full context, guest name, request type, and reservation details pulled from apaleo, so staff pick up where Ecco left off.