About Gastfreund
The Gastfreund Guest App (digital guest directory) puts all relevant information directly on the guest's own smartphone, as a native app or progressive web app (PWA) – available either as the Gastfreund app or as the hotel's own branded app. Guests use it to book additional services and browse all important information, offers, weekly programmes, menus, digital travel guides and newspapers. They can also chat with the hotel team or get instant answers from the AI Assistant, which supports the personal service. Through its integration with apaleo, key steps of the guest journey run automatically in the background, from online pre-check-in to check-out with real-time access to the bill. This reduces repetitive requests at the front desk, increases in-house revenue through targeted upselling, and still delivers a personalised guest experience. Individual content and multilingual communication make Gastfreund the central platform for digital hospitality throughout the entire guest journey.
- Digital guest directory/Guest app
- One app for all the essentials: property details, services, routes and tours, events and activities. It's a modern guest services tool combined with an AI assistant for smarter usage.
- Guest experience platform
- One platform, four products: The heart of hospitality. The Guest App connects with the Infokanal, Hotelzeitung and Hotelboard, so every guest touchpoint runs on one connected platform.
- Request, reserve & sell experiences
- No matter what size your property is, guests can request and book breakfast delivery, table reservations, spa offers and guided hikes, as well as many other services, all from their phone.
- Custom branding
- Launch as the Gastfreund app or your own fully branded app, native or PWA. The design, colours, logo and tone of voice can be adapted to reflect your property's identity.
Integration features
End-to-end guest journey automation via Apaleo
From online pre-check-in to check-out with real-time access to the bill, key guest journey steps run automatically through the Apaleo integration, reducing repetitive front-desk requests and freeing up your team for personal service.