About Guestway
Guestway is the guest journey and operations platform for aparthotels, hotels and vacation rentals running on Apaleo. From the moment a booking lands until the guest checks out, Guestway handles the communication, the check-in, the door and the daily work behind it.
Over 10,000 units run on Guestway today, from 5-unit operators to a 4,000-unit group, with a fast-growing base of Apaleo properties.
Why Apaleo operators choose Guestway Apaleo is deliberately lean, and most operators end up bolting on a messaging tool, a check-in tool, a lock integration and a task app, each with its own login and its own idea of the reservation. Guestway replaces that stack with one platform that reads and writes the Apaleo reservation in real time, so guest data, access and operations always agree with the PMS.
Built to work with Apaleo, not around it Reservations, guest profiles and modifications sync two-way. Check-in data collected in the Guest App flows back into the Apaleo reservation. Charges, bills and payments can be handled on the Apaleo folio from inside Guestway, and Guest App fees sync straight to the Apaleo bill. Guestway extends Apaleo; it never duplicates it.
Made for mixed portfolios Guestway was built by operators running aparthotels, hotels and rentals side by side. That is why Airbnb and Expedia are integrated directly, why smart and static locks are both supported, and why one login can span every Apaleo property ID in a group.
Who it is for Aparthotels and serviced apartments, independent hotels, hotel chains and vacation rental operators who want to grow guest capacity without growing headcount.
Live in days. Support in English, Dutch, French, German and Spanish.
- The whole guest journey in one platform
- Booking confirmation, online check-in, door access, in-stay requests and checkout, all from one Apaleo-connected platform. No stack of point solutions to stitch together.
- Airbnb and Expedia direct, in one AI inbox
- OTA chats land beside Booking.com, WhatsApp, email and SMS, linked to the Apaleo reservation. AI drafts replies with booking context. Teams save around 9 hours a week per manager.
- Automations that run your operations
- Trigger messages, tasks and access codes on booking, check-in, checkout or first door opening. Target by booking source, stay length, language or custom fields. Codes expire on their own.
- Built for multi-property Apaleo portfolios
- One organization per Apaleo property ID, rolled up into Hubs. One inbox, one Multi-Calendar and one team view across every building. Build the journey once, export to all.
Integration features
Real-time two-way sync with Apaleo reservations
Reservations, guest profiles, modifications and cancellations sync from Apaleo in real time. Check-in data, ID numbers from verification and guest details collected in the Guest App are written back to the Apaleo reservation, so the PMS stays the single source of truth.
Access codes and automations driven by Apaleo events
Every Apaleo reservation event can trigger a Guestway action: generate or expire a smart or static lock code, send a message, notify housekeeping or fire a webhook. Early check-ins, extensions and cancellations in Apaleo update access and messaging automatically.
Charges, bills and payments on the Apaleo folio
Retrieve the guest bill, post charges and record payments on the Apaleo folio from inside Guestway. Guest App fees and upsells sync directly to the Apaleo bill, so revenue collected during the stay lands where finance expects it.