About Hotelbird
Hotelbird is the leading platform for automated hotel operations. By connecting hotels' property management systems, lock systems, and payment providers, Hotelbird enables a seamless, end-to-end guest journey – from check-in and digital wallet keys to guest communication, payment, upselling, and check-out. Renowned hotels running on Apaleo – including Smartments, Koncept Hotels, EDMO Boardinghouse am Air Tech Campus and Gezeiten Suites – already trust Hotelbird to automate their operations. Hotelbird helps hotels streamline their operations, elevate profitability, and deliver an intuitive guest experience – measurably driving cost savings, additional revenue, and a strong return on investment.
- Up to 100% Digital Check-in/Out
- Guests check in and out fully online, with no front-desk queues. Arrivals and departures run smoother, and staff are freed from routine admin.
- Elevated Hotel Profitability and ROI
- Front office automation cuts manual admin by 90%, and automated upselling adds up to 15% extra revenue. Many hotels refinance their software costs within the first month.
- Enhanced Guest Experience
- By digitizing routine tasks, staff reclaim time – on average 8 minutes more per guest – for genuine, personal hospitality instead of paperwork.
- Comprehensive Apaleo PMS Integration
- Our full integration streamlines hotel operations, automates processes, and enhances guest experiences, simplifying tasks for staff and ensuring a smooth, hassle-free stay for guests.
Integration features
Wallet Key
Guests get reliable, secure 24/7 room access via their digital wallet, with no app and no internet connection required, even with a dead phone battery.
Automated Upselling
Offers are presented automatically as part of check-in, with payment routed correctly – often paying for the solution within the first month.
Native, end-to-end payments
Native Apaleo Pay handles terminal and online payments end-to-end, including receipts for payments. If a payment fails to sync, staff are proactively notified so they can resolve it before it affects the guest.