About Onsai
Onsai – The Voice of Hospitality
Onsai creates digital employees for hotels. Powered by Agentic AI, our solutions take over tasks that are hardest to staff, easing the impact of labor shortages. They support hotel teams, streamline operations, and safeguard service quality where it matters most.
Our technology integrates seamlessly with existing PMS and communication systems, automating routine tasks and serving guests 24/7 in 25 languages. The product suite includes Onsai Voice, which automates calls, processes reservations, answers guest questions, and relieves the front desk. The Messaging Agent manages communication via WhatsApp and web chat to increase conversion and strengthen guest loyalty. With the Reservation Check Agent, bookings are validated automatically and discrepancies are detected early, while the Commission Check Agent reconciles OTA commissions with PMS data and reduces manual workload by up to 75 percent.
For hoteliers, the impact is clear. The majority of guest interactions can be handled without staff involvement, resulting in a significant reduction in labor costs and administrative workload. Guests benefit from immediate and consistent responses, while hotels see improved service levels and higher satisfaction. Implementation is rapid, with results visible within days, and the use of GDPR-compliant, open-source technology guarantees full data ownership and security.
Onsai makes technology invisible and service tangible. Our digital employees free hotel staff to focus on what truly matters: personal attention and exceptional guest experiences.
- Maximum Data Security & GDPR Compliance
- Our AI uses secure open source technology that's 100% GDPR-compliant with optional on-premise hosting, ensuring complete data sovereignty for enterprise hotels. No guest data ever leaves your systems.
- Direct Booking by Phone - No Redirects
- Guests book directly on the phone without detours. Thanks to deep PMS integration, our AI creates reservations in real-time without redirects or additional links, capturing more direct revenue.
- True Multi-Property Capabilities
- One central hotline for all your properties. Our AI recognizes the correct location and ensures consistent guest communication across all your hotels while maintaining property-specific knowledge.
- Customized to Your Hotel Brand
- Fully adaptable to your unique identity—from voice and approach to tone and creativity level. Native in 25 languages, Onsai becomes an authentic extension of your brand's hospitality style.
Integration features
Direct Reservation Management
Onsai creates directly in Apaleo in real-time. Guests can complete their entire booking by phone without redirection to another channel, increasing direct booking revenue.
Real-Time Availability & Rate Access
Instant access to up-to-date room availability, rate plans, and special offers. Our AI provides accurate pricing and availability information without delay, improving conversion rates.
Multi-Property Integration
One integration serves all your Apaleo-powered properties. Centralized management with property-specific rules and inventory for hotel groups of any size.